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Reviews of Courtyard by Marriott Ventura Simi Valley

3 out of 5
Courtyard by Marriott Ventura Simi Valley
191 Cochran St, Simi Valley, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 418 out of 696 reviews" "
Rating 8 - Good. 198 out of 696 reviews" "
Rating 6 - Okay. 52 out of 696 reviews" "
Rating 4 - Poor. 19 out of 696 reviews" "
Rating 2 - Terrible. 9 out of 696 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Fred

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed eating at the nearby restaurants. The staff was friendly and helpful.
Stayed 1 night in Apr 2024
Response from Judy on Apr 16, 2024
Hello Fred! Thank you very much for your feedback. I'm glad to hear that you enjoyed your stay.

10/10 Excellent

Brenda Q

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Judy on Apr 16, 2024
Thank you for giving a great score, Brenda! We really appreciate it.

10/10 Excellent

Melany

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a “snafu” with the reservation but the desk staff worked diligently to resolve it. That was nice after a very long drive. We much appreciated the extra effort!
Stayed 2 nights in Apr 2024
Response from Judy on Apr 12, 2024
Hi Melany! I'm glad that we were able to work things out. I hope there were no more "snafus" the rest of the stay. We hope to welcome you back soon.

8/10 Good

Gustavo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Good location but it’s showing wear and tear in the rooms. I think with a refresh and some more regular maintenance up keep it should be fine.
Stayed 3 nights in Apr 2024
Response from Judy on Apr 10, 2024
Hello Gustavo! Thank you very much for your feedback.

6/10 Okay

Craig

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Dirty carpets, corners are loaded with dust and dirt. I was surprised. They newd to update the rooms for what they are charging
Stayed 2 nights in Apr 2024
Response from Judy on Apr 7, 2024
Thank you for your feedback. We actually renovated the rooms a year ago. I'm sorry that the refurbishment didn't meet your expectations. I've also shared your feedback with the housekeeping team, so they can look into the dirt on the carpets and corners. We appreciate bringing this to our attention.

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel and friendly staff. Parking was easy, access to room was easy, and location was perfect.
Stayed 1 night in Apr 2024
Response from Judy on Apr 7, 2024
Hello Victoria! We appreciate that you have taken the time to provide us with your feedback. I'm glad you enjoyed your stay.

8/10 Good

Bradley

Traveled with family and small children
Liked: Cleanliness, staff & service
Good place to stay in Simi Valley area, bathtub and carpets showing signs of wear. The only negative is no complimentary breakfast. Outdoor pool only and not very appealing.
Stayed 4 nights in Mar 2024
Response from Judy on Mar 31, 2024
Thank you for your feedback!

6/10 Okay

Deslyn

Traveled with family
We should at least be offered water as complimentary if not breakfast
Stayed 4 nights in Mar 2024
Response from Marriott by Courtyard Ventura Simi Valley on Mar 24, 2024
Hello Deslyn,Thank you very much for your feedback.I'm sorry that breakfast is not included in our rates. Courtyard, as a brand, does not have breakfast included in our regular rates, although there are special rates that are sometimes offered that would include it.We do offer complimentary welcome water at check-in if the guest is a Marriott Bonvoy member, and the account number is given at the time of check-in.Once again, thank you for taking the time to provide us with your feedback.

10/10 Excellent

Kimberly

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious, family friendly
Stayed 2 nights in Mar 2024
Response from Judy on Mar 18, 2024
Thank you very much for your great feedback, Kimberly! We appreciate your time in providing the feedback, and I will share it with all the team members.

8/10 Good

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay at this facility for the convenience to my family. Even though there are kids over weekend for events they are attending, it is quiet. Staff is professional and rooms are clean. The only thing noted this stay was my refurbished room, the drapes were torn and tub was worn, with rust and cracked tile. Hopefully next stay these will be replaced.
Stayed 3 nights in Mar 2024
Response from Judy on Mar 5, 2024
Thank you for your feedback, Donna. The drapes are scheduled to be replaced, and I will have maintenance take a look at the tub. We appreciate you letting us know about these.

6/10 Okay

Rhonda

Traveled with partner
Liked: Cleanliness
Hotel has been refurbished since our last stay in August of 2022. I would have given a 4 star had the hotel offered daily service however, I had to empty the waste bins and leave outside the door along with the used towels. Reminds me of self check out lines without any discounts.
Stayed 2 nights in Mar 2024
Response from Marriott on Mar 5, 2024
Rhonda, Thank you for taking the time to provide feedback on your recent stay. We appreciate your comments and will share them with out team.

8/10 Good

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Judy on Feb 26, 2024
Thank you for your feedback! We hope to welcome you back soon.

4/10 Poor

Dmitriy V

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had two queen beds in the room. Both mattresses were horrible. They sink so much that you're asleep in a sit up position. Both of us are 150 - 170 pounds. Usually Marriott Courtyard is my go to, but this one is a big no-no.
Stayed 1 night in Feb 2024
Response from Marriott on Feb 21, 2024
Dmitry, Thank you for taking the time to review your recent stay. We apologize about the bed issues you experienced. Please rest assured that our management will further investigate the issues you have raised.

10/10 Excellent

Mary

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful ataff
Stayed 2 nights in Feb 2024
Response from Judy on Feb 19, 2024
Thank you for your feedback! I will share it with all the team members.

8/10 Good

Kurt

Business traveler, Traveled with partner
Liked: Amenities
Loved the convenience of the area. Rooms can be updated- showers have low pressure and are low on the wall. Room was not as clean as I would expect- coffee cups were dirty and previously used when I picked them up to look.
Stayed 5 nights in Dec 2023
Response from Judy on Feb 6, 2024
Hello Kurt,Thank you for your feedback. We actually updated our rooms the first quarter of last year. I'm disappointed to hear that it doesn't reflect it.The coffee cups are are supposed to be individually wrapped. Were the coffee cups not sealed?I really appreciate that you have taken the time to provide us with your feedback.

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, clean, comfortable, and inviting. They had a great dining option and a small bar inside the hotel. I'd stay again.
Stayed 1 night in Jan 2024
Response from Judy on Jan 29, 2024
Thank you for sharing your feedback, Nick! We appreciate you taking the time to let us know how we did. We look forward to welcoming you back soon.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, courteous, knowledgeable, and attentive staff! There's a Hydrotherapy massage chair in the lobby! You can enjoy a relaxing massage while watching something on the big screen tv! I would definitely come back here again!
Stayed 2 nights in Jan 2024
Response from Judy on Jan 28, 2024
Thank you very much for sharing your experience, Sharon! We're glad to hear that you enjoyed your stay. We look forward to welcoming you back soon.

8/10 Good

Ralph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limited breakfast menu and pricy.
Stayed 2 nights in Jan 2024
Response from Judy on Jan 28, 2024
Thank you for sharing your feedback! I'm sorry that the Bistro services failed to meet your expectations. Unfortunately, we have to follow menu offers and pricing guidelines set by Marriott.

6/10 Okay

Kathi

Traveled with family
Liked: Staff & service, property conditions & facilities
Very stark. Lady was very welcoming. However she Changed us from a King to a handicap room with two queen beds instead of one King. Never got a reason why. Just not a warm and fuzzy hotel. Stark room.
Stayed 2 nights in Jan 2024
Response from Marriott on Jan 26, 2024
Kathi, We are sorry to read about your negative experience. Thank you for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this does not happen again.

6/10 Okay

James

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Food service and coffee service is very expensive and very poor quality
Stayed 2 nights in Jan 2024
Response from Marriott on Jan 26, 2024
James, Thank you for taking the time to review your recent stay. We appreciate your feedback as we continue to review our pricing accordingly.

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay, staff was nice.
Stayed 1 night in Jan 2024
Response from Judy on Jan 21, 2024
We're glad to know that you had a great stay. We really appreciate you sharing your feedback, Edgar!

10/10 Excellent

oshana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Judy on Jan 21, 2024
Thank you, oshana! We hope to welcome you back soon.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Judy on Jan 21, 2024
Hi Kelly! Your feedback is very much appreciated.

10/10 Excellent

Shirley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and comfortable place to stay.
Stayed 5 nights in Jan 2024
Response from Judy on Jan 21, 2024
Thank you, Shirley! We're glad you enjoyed your stay.

10/10 Excellent

Barry J

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Judy on Jan 21, 2024
Thank you for sharing your feedback!

10/10 Excellent

Trent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Jan 2024
Response from Judy on Jan 16, 2024
I'm glad to hear that you enjoyed your stay.

10/10 Excellent

Charlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Judy on Jan 9, 2024
We appreciate the great rating! We look forward to seeing you again soon.

8/10 Good

Miguel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Jan 2024
Response from Judy on Jan 9, 2024
Thank you for your feedback.

10/10 Excellent

Ratna

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone (the staff) was courteous & friendly. I appreciate the convenience of location, close to everything that we need, including dining options & cute Makena coffee next door, & yet still quiet & safe. Would definitely come back & stay longer.
Stayed 3 nights in Dec 2023
Response from Marriott on Feb 3, 2024
Ratna, Thank you for the 5-star rating! We look forward to serving you in the future.

10/10 Excellent

Julie

Stayed 1 night in Jan 2024
Response from Judy on Jan 9, 2024
Thank you for the positive feedback!

10/10 Excellent

Randy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Atefeh on Dec 28, 2023
Dear Randy,On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.Sincerely,Atefeh KamankeshGeneral Manager

10/10 Excellent

Cassie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Atefeh on Dec 28, 2023
Dear CassieOn behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.Sincerely,Atefeh KamankeshGeneral Manager

4/10 Poor

James

Traveled with group, Business traveler
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Shower was broken and the tv was broken. It was a problem to change rooms
Stayed 1 night in Dec 2023
Response from Atefeh on Dec 28, 2023
Dear James, Thank you for taking the time to let us know about your experience while staying with us. Your experience of our hotel is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.

10/10 Excellent

Jennifer Elissa

Stayed 1 night in Dec 2023
Response from Atefeh on Dec 28, 2023
Dear JenniferOn behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.Sincerely,Atefeh KamankeshGeneral Manager

10/10 Excellent

Cindy

Stayed 1 night in Dec 2023
Response from Judy on Jan 9, 2024
Thank you!

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Atefeh on Dec 8, 2023
Dear Dennis,On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.Sincerely,Atefeh KamankeshGeneral ManagerCourtyard Marriott Simi Valley

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great check-in. Clean rooms, quiet, nice Hot tub!
Stayed 1 night in Dec 2023
Response from Atefeh on Dec 8, 2023
Dear John,On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.Sincerely,Atefeh KamankeshGeneral ManagerCourtyard Marriott Simi Valley

10/10 Excellent

Richard

Liked: Staff & service, amenities, property conditions & facilities
Great staff and very clean. Nice place !
Stayed 1 night in Nov 2023
Response from Atefeh on Dec 8, 2023
Dear Richard,On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.Sincerely,Atefeh KamankeshGeneral ManagerCourtyard Marriott Simi Valley

10/10 Excellent

Mary

Stayed 3 nights in Nov 2023
Response from Atefeh on Dec 28, 2023
Dear Mary,On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.Sincerely,Atefeh KamankeshGeneral Manager

10/10 Excellent

Maria, Chino Hills

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was fast and easy, nice staff and comfortable bed.
Stayed 1 night in Nov 2023
Response from Atefeh on Nov 24, 2023
Dear Maria,On behalf of the entire hotel team, I want to thank you for sharing your feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all of the team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

ELIZABETH

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Staff very helpful. It is close to cafe and dining options. Easy access to freeways. Thanks a bunch.
Stayed 2 nights in Nov 2023
Response from Judy on Nov 23, 2023
Thank you for the great feedback, Elizabeth. Your kind words are very much appreciated.

10/10 Excellent

Lauranne

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience!
Super comfy beds, great customer service, clean room.
Stayed 1 night in Nov 2023
Response from Judy on Nov 23, 2023
Thank you for the great review, Lauranne! We hope to welcome you back again soon.

10/10 Excellent

Louise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is incredibly. The lady in the little restaurant was so nice.
Stayed 3 nights in Nov 2023
Response from Judy on Nov 21, 2023
Thank you for the wonderful feedback. I will pass your comments to the Bistro staff.We hope to see you again soon.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Judy on Nov 21, 2023
Thank you for the great feedback!

8/10 Good

Ronald, Newport Beach

Stayed 1 night in Nov 2023
Response from Judy on Nov 21, 2023
Thank you for your feedback!

10/10 Excellent

Jeanyoung, Newport News

Stayed 1 night in Nov 2023
Response from Atefeh on Dec 28, 2023
Dear Jean,On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.Sincerely,Atefeh KamankeshGeneral Manager

10/10 Excellent

Ginger

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay to visit friends and family in the area.
Stayed 3 nights in Nov 2023
Response from Judy on Nov 21, 2023
Thank you for the great feedback! We hope to welcome you again soon.

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Judy on Nov 7, 2023
Hi Doug! Thank you for the great review! We hope to welcome you back again soon.

6/10 Okay

JOSE LUIS

Disliked: Staff & service, room comfort
Front desk clerk not helpful
Stayed 1 night in Oct 2023
Response from Marriott on Nov 1, 2023
Jose, We apologize for the negative experience with the front desk. Thank you for voicing your concerns as we are always looking for ways to improve.

10/10 Excellent

Maitri

Business traveler
Liked: Amenities
Great service, kind staff.
Stayed 1 night in Oct 2023
Response from Judy on Oct 30, 2023
Thank you for your wonderful feedback. We hope to welcome you back again soon.