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My family and I stayed here for one night. Property clean and safe. Staff friendly and helpful. Breakfast is good and not cramped. Shower flow was plentiful. Beds were a bit hard for us as we sleep better in softer beds. Freeway was nearby and constant white noise. Pool small but warm. Hot tub available.
Katherine
Stayed 1 night in Apr 2024
Response from Annie on Apr 13, 2024
Hello Katherine,Thank you for taking the time to share your recent stay experience. We are delighted to hear you enjoyed your stay at our property. We hope to welcome you back again soon!
Hello Van,Thank you for sharing your feedback. We are glad to see you enjoyed your stay. We hope to welcome you back again soon!
2/10 Terrible
Kevin
Mar 27, 2024
When we arrived late evening to check-in we were told by the gentleman at the front desk that their wasn't a room for us because EXPEDIA had overbooked. We had booked this room 5 weeks prior to our check-in day! I had to spend 1.5 hrs on the phone with someone from EXPEDIA while they tried to find us another hotel. Fortunately PALM GARDEN took us in for the 3 nights otherwise we would have been on the street. We checked into PALM GARDEN at 1:30AM. We've booked many trips with EXPEDIA. We certainly didn't deserve this kind of treatment. My wife ended up getting really sick from all the stress related to this incident. I would like for someone from EXPEDIA to contact us concerning this troubling event. AWAITING YOUR RESPONSE. Thanks
Kevin
Stayed 3 nights in Mar 2024
8/10 Good
Craig
Mar 21, 2024
Craig
Stayed 1 night in Mar 2024
Response from Annie on Apr 11, 2024
Hello Craig,Thank you for your response. We are happy to see you enjoyed your stay. We hope to welcome you back again soon!
The hotel was good for our purposes. We were in town for a sports tournament, one night. It is in close proximity to a Walmart and food services, that was great. The room itself was a nice size but the air conditioner is as loud as a generator every time it turns on and both the bed and pull out sofa bed were not comfortable. Other than those things the stay was good
natalie
Stayed 1 night in Mar 2024
Response from Annie on Mar 16, 2024
Hello Natalie,Thank you for taking the time to share your recent stay experience with us. We are happy to hear we fit your needs while you were in town. I have shared your feedback with our team, and will continue to improve our location going forward. We hope to welcome you back soon!
Property was good to stay at, nice, clean, parking is nit included, breakfast is included. Overall good stay.
Elizabeth
Stayed 1 night in Mar 2024
Response from Annie on Mar 11, 2024
Hello Elizabeth,Thank you for taking the time to share your experience with us. We are happy to hear you enjoyed your stay, and we hope to welcome you back again in the future!
Comfortable bed and pillows. Nice size room. Adequate towels and toiletries.
Breakfast wasn’t the best. The sausages were very overcooked and oatmeal was super watery. Coffee weak. Also no pen and paper pad in the room.
Cynthia
Stayed 3 nights in Feb 2024
Response from Annie on Feb 29, 2024
Hello Cynthia,Thank you for your feedback. We have shared your concerns with our team, and will do our best to improve our location going forward. Thank you again for your time, we hope to welcome you back again in the future.
10/10 Excellent
Christina, Rancho Santa Margarita
Feb 11, 2024
Christina
Stayed 2 nights in Feb 2024
Response from Annie on Mar 21, 2024
Hello Christina,Thank you for providing your feedback. We are happy to see you enjoyed your stay. We hope to serve you again soon!
Hello Paul,Thank you for your response. We are so happy to see you enjoyed your time with us. We hope to serve you again soon!
10/10 Excellent
Linda
Jan 27, 2024
Clean, great bed and yummy breakfast
Linda
Stayed 1 night in Jan 2024
Response from Annie on Feb 1, 2024
Hello Linda,Thank you for taking the time to provide your response. We are delighted to hear you enjoyed your time with us. We hope to serve you again in the future.
6/10 Okay
Debbie
Jan 23, 2024
Liked: Staff & service
Tissue not restocked and sink blocked but staff remedied it quickly. Nice staff. Visiting family in the area so it was convenient.
Debbie
Stayed 2 nights in Jan 2024
Response from Annie on Jan 23, 2024
Hello Debbie,Thank you for taking the time to share your response. We are so glad to hear that you enjoyed your stay. We hope to serve you again soon!
Hello Tricia, Thank you for your feedback. We hope to welcome you back again soon!
8/10 Good
James
Dec 30, 2023
James
Stayed 1 night in Dec 2023
Response from Annie on Jan 1, 2024
Hello James,Thank you for taking the time to provide your feedback. We are happy to see you enjoyed your time with us. We hope to serve you again soon!
The smell and trash surrounding the parking and entrance was smelly and tacky. There were also smells in the rooms and down the hallways smelled like old urine.
Staff was nice, but we won't be going again
Deborah
Stayed 1 night in Dec 2023
Response from Annie on Dec 12, 2023
Hello Deborah,Thank you for taking the time to provide your feedback. We strive to create a comfortable and clean stay for all of our guests. I am sorry to hear we fell short during your time with us. I have shared your feedback with our team. We hope to have the chance to welcome you back in the future.
A bit hard to find. It’s behind WalMart on Ventu Park road. It needs a sign to direct you to front of hotel. All else great.
Pamela
Stayed 4 nights in Nov 2023
Response from Annie on Nov 30, 2023
Hello Pamela, Thank you for taking the time to provide your feedback. We are happy to hear you enjoyed your time with us. We hope to welcome you back soon!
My first time here.. The staff were nice and helpful! I'm going to stay here again when I come back to CA to visit m family.
Todd
Stayed 7 nights in Oct 2023
Response from Annie on Nov 3, 2023
Hello Todd,Thank you for providing your valued response. We are so happy to hear you enjoyed your time with us. We look forward to welcoming you back soon!
Hello Robert,Thank you for taking the time to provide your valued feedback. We are so happy to hear you enjoyed your time with us. We hope to serve you again soon!
Hello Mary,Thank you for your feedback. We hope to welcome you back again soon.
10/10 Excellent
Elizabeth
Traveled with partner
Oct 29, 2023
Liked: Amenities
This is a friendly hotel. Staff is great, breakfast is great, the round the clock coffee at no charge is incredible . Upscale area with very competitive rates . Loved it
Elizabeth
Stayed 1 night in Oct 2023
Response from Annie on Oct 31, 2023
Hello Elizabeth,Thank you for sharing your recent experience with us. We are so happy to hear you enjoyed your time with us. We hope to have the opportunity to serve you again in the future.
Hello David,Thank you for taking the time to provide your feedback. We are happy to hear you enjoyed your time with us. We hope to serve you again in the future.
10/10 Excellent
Evan
Oct 14, 2023
Liked: Property conditions & facilities
Paying for parking was the only bad thing
Evan
Stayed 1 night in Sep 2023
Response from Annie on Oct 19, 2023
Hello Evan,Thank you for providing your valued feedback. We are so glad to hear you enjoyed your time with us. We hope to have the opportunity to serve you again in the future!
David at the desk was outstanding. The ladies who managed the breakfast were excellent. Housekeepers extremely nice and thoughtful.
Phil
Stayed 1 night in Oct 2023
Response from Annie on Oct 27, 2023
Hello Phil,Thank you for taking the time to share your experience with us. We are so happy to hear you enjoyed your time here, we hope to serve you again in the future!
Everything was good except one used towel was in the bathroom.
Yumiko
Stayed 1 night in Oct 2023
Response from Annie on Oct 8, 2023
Hello Yumiko,Thank you so much for providing your stay experience with us. We are glad to hear you enjoyed your time with us. We hope to serve you again in the future.
Hello Marc,Thank you for taking the time to provide your valued feedback. We hope to welcome you back again soon!
8/10 Good
Edith
Traveled with family
Sep 19, 2023
Liked: Staff & service
Edith
Stayed 3 nights in Sep 2023
Response from Annie on Sep 23, 2023
Hello Edith,Thank you for taking the time to provide your valued feedback. We are so happy to hear you enjoyed your time with us. We look forward to serving you again in the future!
Perfect hotel. Good breakfast too. Excellent linens and pillows.
Edward
Stayed 3 nights in Sep 2023
Response from Annie on Sep 17, 2023
Hello Edward, Thank you for taking the time to provide your valued feedback. We are so glad to see you enjoyed your time with us. We hope to have the chance to serve you again in the future.
10/10 Excellent
Ray
Sep 11, 2023
Ray
Stayed 2 nights in Sep 2023
Response from Annie on Oct 6, 2023
Hello Ray,Thank you for your feedback. We are so glad to hear you enjoyed your time with us. We hope to serve you again in the future!
I liked how it was close to other stores and easy to find. Digital room key didn’t work, but they gave me a physical keycard. Overall, stay was pleasant.
Ray
Stayed 2 nights in Aug 2023
Response from Annie on Sep 5, 2023
Hello Ray,Thank you for providing your recent stay experience with us. We are so happy to hear you enjoyed your time with us. We hope to welcome you back again soon!