Ratings based on 184 Verified Reviews

4.0 out of 5
87% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Alberta, Canada

Disappointed - Hotel for many truckers use

Posted Jan 3, 2017
Pros: Free Parking, Breakfast bag, near by shopping, room size was good, free internet.
Cons: Service, Sofa Bed, etc
A few things to note: many Truckers use this hotel because of its proximity to Highway, it took too long to travel to LA on daily basis to attend various tourist attractions (lost 2 to 3 hours every day), price is a little steep for Canadians who pay in CAD Dollar, sofa bed was really bad. We rented a suite but did not have enough blankets & we requested blankets Hotel Staff were un-sure if they had enough at hand.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location and freeway accessible.

Posted Dec 31, 2016
Cons: Fire the restaurant and start over
Friendly front staff but cleaning crew does not speak English. The breakfast experience at Camboni's restaurant was horrible. Why the hotel uses them for their breakfast service, I do not know. Food was cold. Waitress was incompetent, no manager on duty and the $7.00/person hotel chit was not accepted. A total rip off
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 28, 2016
Having access to the facilities at golds gym was a big plus for us. The room was nice, but the heater is fairly loud & the breakfast menu in the restaurant is limited. The staff was friendly & efficient.
5 out of 5
Recommended
for Everyone
by A verified traveler from california

Very Nice hotel and staff. Close to shopping

Posted Nov 22, 2016
Friendly staff. Nice location and clean. Affordable price.
Comment from Hotel Management
Nov 28, 2016 by Felix Wang, Hotel Management
Thank you for your feedback! We hope you had a wonderful Thanksgiving Weekend of Friends, family, and shopping.
3 out of 5
by A verified traveler from seattle, WA

Middle of the road option in good location.

Posted Nov 14, 2016
Pros: Location to my destination was the best part. The hotel was in a safe area. Easy access to 101. You can see and hear the freeway from the hotel.
Cons: Tv had technical issues and could not be fixed. Hotel staff were mostly friendly but with a few less than ideal interactions. Facilities and grounds are a bit dated. Breakfast is a voucher for restaurant next door but not enough for any of the meals.
Comment from Hotel Management
Nov 28, 2016 by Felix Wang, Hotel Management
I apologize for the television issues. There have been some technical issues withe DISH Networks, which has been addressed with new equipment. Breakfast by the independent restaurant on-site is freshly made each day with high quality, locally-sourced items and produce. Although it may not be free, we hope you found the quality to be better than the lower quality, prepackaged complimentary breakfast at most limited service hotels.
4 out of 5
Recommended
for Everyone
by A verified traveler from CA

Friendly Staff , Great Location

Posted Nov 10, 2016
Location: Within walking distance of the Oaks Mall, which provides alot of Shopping options, Dining and a Movie Theater. So it offers something for everyone.
I've stayed at this Hotel on numerous occasions and the Staff are always professional and go out of their way to help. The Rooms are always clean! The location could not be any better for great Shopping and Dining.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Very comfortable stay

Posted Oct 25, 2016
Pros: The beds!
Cons: The food in the restaurant could have been better and not so expensive.
Location: Two malls close by, not far from the beach and not from LA
The rooms were clean, the beds were very comfortable and the staff's customer service was excellent.
Comment from Hotel Management
Nov 5, 2016 by Felix Wang, Hotel Management
Thank you for your feedback! We are working with the restaurant owner to make improvements, but I'm glad to hear that you enjoyed our hotel and staff.
5 out of 5
Recommended
for Everyone
by A verified traveler from Prunedale, Ca

Posted Oct 24, 2016
Nice, upgraded clean and quiet rooms. Great bed and linens. Excellent Italian restaurant adjacent to hotel.
Comment from Hotel Management
Nov 6, 2016 by Felix Wang, Hotel Management
Thank you for feedback. Our priority is your satisfaction.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 14, 2016
Pros: Very welcoming staff and lobby.
Overall experience was great. Loved that we had access to Golds Gym! Atmosphere was perfect. Welcoming staff and lobby. The best Best Western I've stayed at.
2 out of 5
by A verified traveler

Bad

Posted Oct 4, 2016
Pros: Nothing
Cons: Noisy Dirty Ugly
Location: Went to another hotel