Secluded hotel with ongoing renovations
Posted Aug 9, 2016
Chose Amara Sanctuary for a staycation. Check in and out was smooth. Room was spacious enough for 3 people. Nothing much to do at the resort. Best head out for the other attractions in Sentosa. The only unpleasant experience we had during our 2 nights stay there was with the housekeeping efficiency. We went out around noon time, switched on the "make-up room" button and returned at 10.30pm to find the room in the same state we left it in. Called reception for the housekeeping team to rectify it but was told by the Mainland Chinese housekeeping guy that they do not have any clean bedsheets and whether we can make do with the bare necessities as it was late. This is the first time in our years of travelling that we are told a hotel does not any have clean bedsheets available. Ironically, when my wife decided to call for me, miraculously, he managed to find us new bedsheets and changed it begrudgingly. Absolutely disgraceful and disgusting behavior from a service staff.
My recommendation, if you ever choose to stay here, make sure you inform the reception to make up your room when you head out during the day because obviously, the "make up room" button is useless and the housekeeping will pull a fast one on you if it is the same guy who attended to us. .