Ratings based on 4,292 Verified Reviews

4.2 out of 5
92% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from NZ

All round fabulous

Posted May 24, 2017
A fabulous stay at the Carlton. Allowed to check in early which made a huge difference to our trip as we were very tired travellers! A beautiful room upgrade with city views. Clean, excellent staff and brilliant location. Would recommend to anyone heading to Singapore for a night or two!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 22, 2017
The location is very good. I have stayed in this hotel a couple of times and the staff have always been friendly and helpful. The facilities of the hotel are more than sufficient and the 24-hr gym is well equipped. The staff was kind enough to get me a free upgrade this time when I mentioned about my request for a bath tub. Overall, i would recommend this hotel to my friends and family. The price is very good valued for money and it's close to the malls with all kinds of restaurants and shops.
5 out of 5
Recommended
for Everyone
by A verified traveler from adelaide south australia

loved the place

Posted May 20, 2017
Pros: its position next to raffles, shops and transport
Cons: perfect
Location: great shopping mall next to hotel, restaurants and many places within walking distance
great hotel, nice rooms and lovely shower,walking distance to many places , restuarants
4 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Lovely place to stay

Posted May 15, 2017
Great location, close to Raffles Hotel and Raffles City Shopping Centre. Quiet room, great view. Good food choices in hotel and nearby. Very friendly, efficient and helpful staff.
Comment from Hotel Management
May 22, 2017 by KC Sim, Hotel Management
Dear Julie, Thank you for taking time to share your recent stay experience with us. It is great to learn that you found our location easily accessible to shopping malls and tourist attractions, appreciated our well-appointed rooms and the team’s hospitality. We appreciate your compliments and look forward to welcoming you when you next visit Singapore. Best Regards, KC Sim Executive Assistant Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Adelaide, SA

Modern hotel, excellent concierge, great location.

Posted May 11, 2017
Pros: Excellent staff and location.
Cons: I didn't like the feather pillows and a sliding door across the bathroom entrance would be a big improvement.
Location: Diagonally opposite was the Raffles City Shopping Centre which had everything we needed from a fantastic food court, chemist, supermarket & doctor.
Very modern hotel in an excellent location. My only complaint is that you walk straight into the bathroom/hallway. There is no door on the bathroom so privacy is a big issue (unless you don't care who hears you in the toilet). The concierge were fantastic and provided information on things to do in Singapore and made all of our day trip bookings for us. The pool looked lovely although we never got to use it. The room service food was delicious, especially the french toast with caramelized banana and maple syrup.
Comment from Hotel Management
May 22, 2017 by KC Sim, Hotel Management
Dear Mel, Thank you for choosing to stay at Carlton Hotel Singapore and for taking time to share your feedback with us. We are most pleased to read that you found our location convenient, enjoyed the cuisine from our in-room service menu and had pleasant encounters with the team. We appreciate you kind words and look forward to welcoming you back in the near future. Best Regards, KC Sim Executive Assistant Manager
3 out of 5
by A verified traveler

Posted May 11, 2017
Pros: Close to shopping mall
Cons: The toilet - should install a bum washer
Location: Good location. Very close to a shopping mall
Overall is okay however the hotel need a bigger safe to accommodate a laptop and the toilet need a bum washer. As a result of these it is unlike will use the hotel again.
Comment from Hotel Management
May 12, 2017 by Marlene Teo, Hotel Management
Dear Valued Guest, Thank you for taking time to share your recent stay experience with us. We are most pleased to read that you have appreciated our convenient location. We have taken note of your feedback regarding the size of our safe and rest assured that your comments were shared with the relevant departments for their review. We value your patronage and look forward to welcoming you back for an improved experience. Best Regards, Marlene Teo Director of Marketing Communication
4 out of 5
Recommended
for Everyone
by A verified traveler

Staycation

Posted May 10, 2017
They upgraded our room as it was our wedding anniversary. Clean and spacious. Quiet place. Easy access for food. The view we had was great.
Comment from Hotel Management
May 15, 2017 by KC Sim, Hotel Management
Dear Valued Guest, Thank you for choosing to celebrate your wedding anniversary at Carlton Hotel Singapore! We are most pleased to know that the team has offered you and your partner a complimentary room upgrade. It is also great to read about your compliments for our well-appointed rooms with view of the city. Once again, thank you for sharing such lovely feedback. We look forward to welcoming you back for another memorable staycation. Best Regards, KC Sim Executive Assistant Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with beautiful swimming pool

Posted May 9, 2017
We stay here for 3nights the location is so convenient with shops and stores in walking distance. MRT's just at the corner. Will choose Carlton again next time we come to SG.
Comment from Hotel Management
May 12, 2017 by Marlene Teo, Hotel Management
Dear Valued Guest, Thank you for choosing to stay at Carlton Hotel Singapore and we are pleased to know that you have found convenience in our location. As you have mentioned, we are just steps away from a few MRT stations, shopping malls and tourist attractions. We look forward to welcoming you back when you next visit Singapore. Best Regards, Marlene Teo Director of Marketing Communication
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Everything you need or want

Posted May 1, 2017
A superb hotel in a perfect location. The room was only average size but was very well laid out. Extremely well lit, spotless and a very comfortable bed. Breakfast was extravagant. Staff uniformly helpful. Price was extremely reasonable for location and quality of hotel.
Comment from Hotel Management
May 5, 2017 by Marlene Teo , Hotel Management
Dear Bob, Thank you for your positive review! We are pleased to know that you have enjoyed your stay in our well-appointed room with the comfortable Sealy Posturepedic mattress, our breakfast offerings and found our hotel highly accessible. Once again, we appreciate your feedback. We look forward to having you with us once more. Best Regards, Marlene Teo Director of Marketing Communication
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Excellent hotel. Great location.

Posted Apr 30, 2017
Pros: Nothing
Cons: See above
Location: Visit Raffles and have a Singapore Sling. Check out Chijmes. Raffles city plaza opposite has a very interesting variety of shops.
Hotel a few steps from Raffles , Chijmes and other historical locations. Rooms very high standard. Great showers and very comfortable beds. Staff professional and very courteous and helpful.
Comment from Hotel Management
May 5, 2017 by Marlene Teo, Hotel Management
Dear Kasia, Thank you for your positive review. It is great to read that you had an excellent stay with us, appreciated our central location, well-appointed room and great service from the team. Thank you once more for your kind words. We look forward to welcoming you back in the near future. Best Regards, Marlene Teo Director of Marketing Communication