Ratings based on 39 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
100% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

very convenient and comfortable especially for a f

Posted Jul 9, 2016
Pros: spacious and with home comforts
Location: convenient to locate,nearby to 2 mrt stations and easy stroll to orchard road
very helpful and friendlystaff,great location.we were given an upgrade to 2 bedrooms and that was most helpful as we were travelling with our son
Comment from Hotel Management
Jul 13, 2016 by With Heartfelt Aporeciation, Hotel Management
Dear Sir/Madam, Greetings! The team is delighted your family and you had a comfortable and enjoyable stay at our serviced residence and have found our central location ideal for your holiday in Sungapore. All of us sincerely thank you for your inspiring compliments and we sincerely look forward to hosting you again soon. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager
3 out of 5
by A verified traveler

Great location but not so great in value for money

Posted Apr 16, 2016 on Hotels
Great for a single and business person but not family friendly. For what we paid, I expected more.
Comment from Hotel Management
Jun 25, 2016 by Cynthia, Hotel Management
Dear Sir/Madam, Greetings from the team at Citadines Mount Sophia Singapore! We deeply regret to note your family and you did not fully enjoy your stay at our serviced residence and we sincerely apologise for the disappointment caused to you. Kindly be assured we shall work hard to improve our facilities and services as we truly want our residents to have wholly enjoyable stays with us. It has been a pleasure hosting your family and you, and all of us earnestly hope to welcome you back, giving us an opportunity to create a better stay experience for you. Thank you. Kind regards, Cynthia Lim, Resident Relations Manager
4 out of 5
by Jay from No where

Good to stay

Posted Mar 9, 2016 on Hotels
It's a good residence for long-term stay. You can feel at home because it has very typical apartment layout. It also has good staffs, fast internet, normal gym and minimal breakfast menu. But, no swimming pool and facing night clubs are minus.
Comment from Hotel Management
May 14, 2016 by Cynthia, Hotel Management
Dear Jay, Greetings from your friendly team at Citadines Mount Sophia Singapore! We are delighted you had a comfortable and enjoyable stay at our serviced residence. All of us sincerely thank you for your huge compliment in saying you felt at home staying with us as it shows us we have successfully fulfilled our brand promise of creating a home away from home stay experience for our residents. We are also heartened to note you enjoyed most aspects of your stay with us although the absence of a swimming pool detracted you from have a perfect stay at our residence. We sincerely thank you for your valuable feedback and assure you we shall be sharing your feedback on the swimming pool with our management for their due consideration when refurbishments are being planned for Citadines Mount Sophia Singapore. All of us truly enjoyed being of service to you and we earnestly look forward to welcoming you back to your home at Citadines Mount Sophia Singapore! Thank you. Best regards, Cynthia Lim Resident Relations Manager
4 out of 5
by Anne from Paris, France

Spacieux et aérien

Posted Jan 7, 2016 on Hotels
Bien situé, à la porte de Little India et à un jet de pierre du Colonial district, facile d’accès et de repère. J’ai la chance d’être au 11ème étage avec vue imprenable sur Middle Street. C’est ma première tentative d’appart-hôtel et j’apprécie de m’ébattre dans un deux pièces d'environ 40 m2, toilettes séparées. L’équipement minimaliste de la cuisine suffit aux courts séjours. Pas de superflu dans les aménités qui se résument à un distributeur de savon liquide dans la salle de bain et dans les toilettes séparées. Mais l'ensemble est propre et les équipements en bon état. Bonne literie et linge impeccable,draps et serviettes. Je regrette quand même que le ménage ne soit pas assuré tous les jours. Commerces de bouche et restauration à proximité. Il n'y a pas de piscine dans l'hôtel mais on peut profiter de celle, en plein air, d'un hôtel associé, à 5 mn à pied et y profiter des douches. Je remercie encore le personnel de la réception très soucieux de la satisfaction de la clientèle et qui s'est plié en quatre un 31 décembre.
Comment from Hotel Management
Apr 23, 2016 by Cynthia, Hotel Management
Dear Anne, Greetings from your friendly team at Citadines Mount Sophia Singapore! We are delighted you had a comfortable and enjoyable stay at our serviced residence and you especially liked the panoramic view from the 2-bedroom apartment you were staying in. All of us are truly inspired and appreciative of your lovely compliments for our service and we are happy our service attitude has contributed to the success of your recent stay with us. It has been our great pleasure hosting you at Citadines Mount Sophia Singapore and we sincerely look forward to welcoming you back in the near future. Thank you. Best regards, Cynthia Lim Resident Relations Manager
5 out of 5
by Mahadi from Singapore

Posted Jan 4, 2016 on Hotels
It was a stay with me and a couple of friends to celebrate the new year's eve. Room was spacious and love the layout of the apartment/hotel. It is conviniently located near the CBD area. There is a Fairprice extra near by that is open for 24 hours. You can buy groceries or food to cook in the lovely kitchen.
Comment from Hotel Management
Apr 23, 2016 by Cynthia, Hotel Management
Dear Mahadi, Greetings! The team at Citadines Mount Sophia Singapore sincerely thanks you for choosing our serviced residence to usher in the New Year and we are delighted you had a great stay with us. All of us are heartened to note you especially liked the décor and layout of our fully equipped apartment and have found our central location to be convenient. It has been our great pleasure being of service to you and your friends, and we earnestly look forward to welcoming you back for another enjoyable and comfortable stay with us again soon. Thank you. Best regards, Cynthia Lim Resident Relations Manager
5 out of 5
by A verified traveler

Posted Jan 3, 2016 on Hotels
Awesome place to stay at very near to both town and city area. Got a free upgrade to the 1 bedroom suite A swimming pool will be a plus point but sadly there was no swimming pool available in the hotel.
Comment from Hotel Management
Apr 23, 2016 by Cynthia, Hotel Management
Dear Sir/Madam, Greetings from the team at Citadines Mount Sophia Singapore! We are delighted you had a comfortable and enjoyable stay with us and you especially like our central location. We would like to advise we have taken note of your valuable suggestion of a pool within our premises and we assure you we shall be sharing your kind suggestion with our management for their review. All of us truly enjoyed hosting you at our serviced residence and we sincerely look forward to welcoming you back soon. Thank you. Best regards, Cynthia Lim Resident Relations Manager
3 out of 5
by Ahmar from Houston, Texas

Nice hotel

Posted Jan 2, 2016 on Hotels
It was ok.
Comment from Hotel Management
Mar 5, 2016 by Cynthia, Hotel Management
Dear Ahmar, Greetings from your team at Citadines Mount Sophia Singapore! We deeply regret to note we have been unsuccessful in creating a wholly enjoyable and comfortable stay experience for you at our serviced residence and we sincerely apologise for any disappointment caused to you. Kindly be assured we shall be reviewing our services and facilities so we can seek improvement in areas we lack as our residents' stay pleasure and comfort is very important to us. It has been our pleasure hosting you and all of us truly hope to welcome you back, giving us an opportunity to serve you better. We wish you a Happy New Year. Thank you. Best regards, Cynthia Lim Resident Relations Manager
4 out of 5
by A verified traveler from Sweden

Excellent, simple place!

Posted Jan 2, 2016
Pros: Location and facilities.
Cons: Cleaning service could be daily, or , let's say 5 times per week.
Location: 10 minutes walk to the train station, close to Little India and large supermarkets.
Great location, friendly staff and everything that you may need is there.
Comment from Hotel Management
Feb 22, 2016 by With Heartfelt Appreciation, Hotel Management
Dear Annika, Greetings from the team at Citadines Mount Sophia Singapore! We are delighted you had a great stay with us and we would like to assure you we have taken note of your valuable suggestion regarding our Housekeeping schedules. We have enjoyed hosting you and look forward to welcoming you back soon. Thank you. Best regards, Cynthia Lim Resident Relations Manager
5 out of 5
by A verified traveler

Posted Nov 4, 2015 on Hotels
Comment from Hotel Management
Jan 16, 2016 by Cynthia, Hotel Management
Dear Sir/Madam, Greetings from the team at Citadines Mount Sophia Singapore! We are truly heartened to note you have awarded your recent stay at our serviced residence with a perfect score as it shows us you had a comfortable and enjoyable stay with us. It has been our great pleasure hosting you and all of us earnestly look forward to welcoming you back soon for another memorable stay. Thank you. Best regards, Cynthia Lim Resident Relations Manager
4 out of 5
by Kaushal from MUMBAI

Great Apartment Hotel

Posted Sep 23, 2015 on Hotels
Stay was good and amenities in the room was nice. Only the missing thing was a Jet Spray in a toilet. Over all we had a very nice and satisfactory stay.
Comment from Hotel Management
Dec 12, 2015 by Cynthia, Hotel Management
Dear Kaushai, Greetings from the team at Citadines Mount Sophia Singapore! All of us are heartened to learn you had a very nice and comfortable stay with us at our serviced residence. Please be assured we have taken note of the absence of a jet spray and shall be sharing your valuable feedback with our management. It has been a great pleasure hosting you at Citadines Mount Sophia Singapore and all of us sincerely hope to welcome you back soon. Best regards, Cynthia Lim Resident Relations Manager