Ratings based on 55 Verified Reviews

3.9 out of 5
94% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Jakarta

Highly recommended!

Posted Jun 29, 2017
Pros: We liked how quiet it was. They have a "quiet after 11 p.m." policy, but no one made much noise at all during our whole stay.
Cons: The lobby was already undergoing improvement during our stay, so we hope it will look nice next time.
Location: We recommend the Tex-Mex restaurant Muchos at Plaza Singapura, or any of the restaurants at Chijmes. And for late-night supper, go to Hanis!
We really enjoyed our two-week stay at Citadines Mount Sophia. It is part of the Wilkie Edge complex, which contains half a dozen great places to eat, especially Happy Tummy (justifiably often crowded) and Hanis Cafe and Bakery (open 24 hours). In the building across the street is a Fairprice Express minimart, a Watson's pharmacy, and eateries of all kinds catering to students, as the area is a bit of an artsy college town. The reception staff are helpful and efficient. When I checked in, I got a clear explanation on all the amenities (such as breakfast, housekeeping days, and the laundry room); when my TV didn't work, help came quickly; and upon checkout we were shown how to use the front-desk iPad to summon a taxi. The housekeeping crew were very polite and kept our room in tip-top shape. When we ran out of coffee packets, a staff member gave us as many as we wanted from her trolley. Breakfast was good and plentiful, laundry is cheap and easy to do, and there is a quiet 9th-floor balcony you can ask for access to if your room is on another floor. We stayed in a studio, but it has a sliding door separating the bed from the rest of the room, which is very convenient. The hotel is a 10-minute walk to Plaza Singapura and Dhoby Ghaut MRT station, the interchange which means quick transportation to practically everywhere. You can walk as easily to the City Hall interchange if you turn the other way (left) once you get to Bras Basah Road. We would definitely love to return here!
Comment from Hotel Management
Jul 3, 2017 by With Heartfelt Appreciation, Hotel Management
Dear Two Travellers, Greetings from your friendly team at Citadines Mount Sophia Singapore! Thank you for choosing our serviced residence for your two-weeks' holiday in Singapore and for assuring us you shall be returning to stay with us whenever your travels bring you back. All of us are indeed thrilled to learn you had enjoyed all aspects of your stay and have found our central location with its easy accessibility to many et=eateries and shops ideal. It is always such a boost for us when we hear such positive feedback and your kind feedback truly inspires us to always provide the best service possible. Thank you for giving us the great pleasure and privilege of hosting you and all of us truly look forward to welcoming you back and being of service to you again soon. Thank you for your valued support and trust. Kind regards, Cynthia Lim, Resident Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location,great staff and good value for money

Posted May 30, 2017
It was an overall great experience for my family and I..very spacious and good value.
Comment from Hotel Management
Jun 1, 2017 by With Heartfelt Appreciation, Hotel Management
Dear Valued resident, Greetings from your team at Citadines Mount Sophia Singapore! Thank you for choosing our serviced residence for your recent family holiday in Singapore. We are delighted your family and you enjoyed your stay with us and had an overall great experience, in addition to finding your stay at our serviced residence to be of good value. All of s sincerely hope that you will now make our residence your choice lodging whenever your travels bring you back to Singapore and that you will recommend us to your friends and family. It is definitely such a great boost for all of us when we hear our service has contributed to the success of our residents' stays with us as it inspires all of us to always provide the best service possible. Thank you for your kind mention and motivation! All of us truly enjoyed being of service to your family and you; and we earnestly look forward to welcoming you back and hosting you for more enjoyable and comfortable stays at Citadines Mount Sophia Singapore. we are at your service. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from hong kong

Good location

Posted May 29, 2017
Nice food courts and restaurants nearby , five mins walk to mrt stations
Comment from Hotel Management
May 31, 2017 by With Heartfelt Appreciation, Hotel Management
Dear Albert, Greetings from the team at Citadines Mount Sophia Singapore! Thank you for choosing our serviced residence for your recent trip to Singapore. All of us are thrilled to learn you had an enjoyable and comfortable stay with us and have found our central location ideal and convenient. We sincerely hope Citadines Mount Sophia Singapore will be your favourite lodging in Singapore whenever you are back. All of us have truly enjoyed being of service to you and we earnestly look forward to welcoming you back for more enjoyable and comfortable stays with us. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager
4 out of 5
by Andri

Feel like home

Posted May 11, 2017 on Hotels
Good accomodation for family. The Location is Good and Surronded by Restaurant and Food court including a halal outlet. During our stay, the lobby area and the kitchen are under renovation makes the hot meals was not provided in the breakfast.
Comment from Hotel Management
May 18, 2017 by Cynthia, Hotel Management
Dear Andri, Greetings! The team at Citadines Mount Sophia Singapore sincerely thanks you for choosing our serviced residence for your recent trip to Singapore and for letting us know how much at home you felt staying with us. Please accept our sincere apologies for any inconvenience and disappointment caused to you with the renovation works at the Lobby and Residents' Lounge. As we truly appreciate our residents' support and value their stay experiences, our management continuously seek ways to enhance our service, facilities and products so we may add value to the experiences. It has truly been our great pleasure being of service to you and all of us earnestly look forward to welcoming you back for a wholly enjoyable and comfortable stay. We are at your service. Thank you for your valued support and trust. Kind regards, Cynthia Lim, Resident Relations Manager
5 out of 5
by Tarquinn

Smart, spacious, 2 bed perfect for long weekend

Posted May 5, 2017 on Hotels
Great little apartment in Bugis/Little India region. Staff were great, apartment clean and spacious. Air con very good. Kitchen had all mod cons and in good condition. Perfect for a short stay.
Comment from Hotel Management
May 7, 2017 by Cynthia, Hotel Management
Dear Tarquinn, Greetings from your friendly team at Citadines Mount Sophia Singapore! Thank you for your positive feedback on your stay experience at our serviced residence. We are delighted you had an enjoyable and comfortable stay with us and have found our central location ideal for your recent trip to Singapore. We sincerely hope you will now make our residence your choice lodging whenever your travels bring you back. it has been our great pleasure being of service to you and all of us earnestly look forward to welcoming you back. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager
5 out of 5
Recommended
for Families
by A verified traveler

Family friendly

Posted Feb 27, 2017
I stayed at Citadines with my family (including two young children). The staff were really helpful, and couldn't have been nicer and more accommodating. They provided the cot as requested, and sent two staff members to reassemble the cot (it was set up for a smaller baby, and they moved the mattress lower) in the evening after we arrived at about 8.30pm. Great breakfast too.
Comment from Hotel Management
Feb 27, 2017 by With Heartfelt Appreciation, Hotel Management
Dear Valued Resident, Greetings from your friendly team at Citadines Mount Sophia Singapore! We are delighted your family and you had a comfortable and enjoyable stay at our serviced residence. All of us sincerely thank you for your heartwarming compliment for our service and your kind mention definitely inspires us to always pursue service excellence as we humbly recognise it is alwats service from the heart that contributes to the success of our residents' stay with us. It has been our great pleasure being of service to your family and you, and we truly look forward to welcoming you back for another enjoyable and comfortable stay. Thank you. Kind regards, Cynthia Lim, Resident Relations Manager
4 out of 5
by Christoffer

Nice apartments in great location

Posted Feb 18, 2017 on Hotels
The apartment was spacious, clean and with great natural light. The area is very convenient and the staff was very helpful. Breakfast was only okay, the choices was quite limited so we often made our own. Overall we are happy with our stay.
Comment from Hotel Management
Feb 21, 2017 by General Manager, Hotel Management
Dear Christoffer, Greetings from your friendly team at Citadines Mount Sophia Singapore! We are delighted you had an enjoyable and comfortable stay at our serviced residence and our spacious apartment had exceeded your expectations. All of us deeply regret to learn that you were disappointed with our Continental Breakfast selection which our team supplements with a few hot dishes and we assure you we shall be reviewing our menu for improvements. We sincerely hope this slight detraction in your stay will not deter you from staying with us again as we truly wish to create a wholly enjoyable and comfortable stay experience for you the next time around. It has been our great pleasure being of service to you and all of us earnestly look forward to welcoming you back. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager
3 out of 5
by A verified traveler

Posted Jan 8, 2017 on Hotels
Comment from Hotel Management
Jan 10, 2017 by General Manager, Hotel Management
Dear Valued Resident, Greetings! We deeply regret to learn you did not fully enjoy your stay with us and we sincerely apologise for any disappointment caused to you. Kindly be assured we shall be investigating into your stay at our serviced residence and shall seek improvements in areas we lack. All of us sincerely hope you will give us another opportunity to create a better experience for you the next time as we truly hope to welcome you back and be of service to you again. Thank you. Kind regards, Cynthia Lim, Resident Relations Manager
4 out of 5
by A verified traveler

Posted Jan 4, 2017 on Hotels
It was good
Comment from Hotel Management
Jan 10, 2017 by General Manager, Hotel Management
Dear Valued resident, greetings! Thank you for rating your recent stay experience at our serviced residence and for choosing Citadines Mount Sophia Singapore. We are delighted you enjoyed your stay and all of us earnestly look forward to welcoming you back for another enjoyable and comfortable stay with us soon. Thank you! Kind regards, Cynthia Lim, Resident Relations Manager
1 out of 5
by Nancy

worst hotel ever

Posted Dec 24, 2016 on Hotels
I had such a bad experience i dont recommend this place to anyone. House keeping is done every 2nd day. The 1st night we used the couch in our living room as bed because it was foldable. The next day the hotel lock it. I dont understand i paied for the room already? Please view pics... the staff was unfriendly... I dont recommend this place to anyone. If your looking for 2 bed room appartments please view fraser suites, singapore.
Comment from Hotel Management
Dec 26, 2016 by General Manager, Hotel Management
Dear Nancy, Greetings! we deeply regret you did not enjoy your stay at our serviced residence and we sincerely apologise for the disappointment caused to you. Kindly allow us to clarify that rental for our 2-bedroom Premier apartment does not cover the use of the sofa bed albeit presence of this sofa in the apartment which would be used as seating in usual circumstances. For the sofabed to be deployed and used as an extra bed and linens being provided for this bed, please be advised there is a daily rental charge of S$50.00 (excludes 7% GST charge). We sincerely apologise if you were not advised of the charges and assure you we shall be counselling our team members concerned. Additionally, we would like to apologise for our team's lacking service attitude and assure you we shall be investigating and meting the necessary disciplinary actions on team members found falling short of the high service standards we advocate. Thank you for staying at Citadines Mount Sophia and we earnestly hope to welcome you back, giving us an opportunity to create a better stay experience for you. Thank you. Kind regards, Cynthia Lim, Resident Relations Manager