Ratings based on 1,698 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from Japan

5つ星にしては今一つ

Posted Jul 21, 2016
Pros: 立地は良いです。
Cons: フロントは英語圏ではない人には、もう少しゆっくり分かり易い単語で話した方が良いかと思います。
普通に良くも悪くもないホテルでした。ツインのベッド2部屋で予約しましたが、当日、同じ階で部屋を取れないので、同じフロアにしたいなら一部屋はダブルベッドにするか、ツインが良ければ料金アップと言われました。また、その説明も英語が不如意な私に対し、早口でまくしたてるようで、知らぬ間に料金アップされているのではないか?と不安になります。安ホテルなら気にしないところですが、5つ星にしては今一だと思います。
5 out of 5
by A verified traveler from Seattle, WA

A Pleasant Christmas Break

Posted Jul 19, 2016
Pros: The huge Christmas tree in the lobby was a nice touch and made celebrating the holiday in another country a little more special.
Location: Walking distance from the waterfront and many restaurants and large malls. Public transportation was easy.
After traveling through Southeast Asia for six weeks, we decided to treat ourselves to a nice hotel over Christmas. The Fairmont was a welcome change from the cheap hostels and hotels we had been staying in. Our room had a nice view of Raffles, was clean, comfortable, and included all the amenities you would expect from a Fairmont Hotel. It was also centrally located and easy to walk to waterfront attractions or take public transportation.
Comment from Hotel Management
Jul 22, 2016 by Scott Murray, Hotel Management
Dear Liz, thank you for choosing the Fairmont Singapore on this very special occasion! We are delighted to read that you had a memorable Christmas celebration with us and we look forward to welcoming you back very soon! Warm Regards, Scott Murray, Hotel Manager
5 out of 5
by A verified traveler from Perth

Great location and will definitely stay again!

Posted Jul 16, 2016
Everything is great, good location and hotel staff are also very helpful. We did enjoy our stay!
Comment from Hotel Management
Jul 23, 2016 by Scott Murray, Hotel Management
Dear Nina, we are heartened to read that you had an enjoyable stay at the Fairmont Singapore, and we look forward to welcoming you back for another pleasant stay with us! Warm Regards, Scott Murray, Hotel Manager
5 out of 5
by A verified traveler

The Best Hotel in Singapore

Posted Jul 13, 2016
Pros: Service
Cons: We booked a tour with the concierge desk, it wasn't booked . Followed up again with a phone call, they where going to check but never got back to us.
Location: Well located close to transport and shops
We booked a limo from the hotel to pick us up at the airport on arrival, once we got to the hotel we where greeted by the door man who welcomed us by name. The check out process was conducted in our room, by a friendly customer service person. All the staff very friendly and accommodating.
Comment from Hotel Management
Jul 23, 2016 by Scott Murray, Hotel Management
Dear Guest, we are delighted to learn that your overall stay with us was pleasant and memorable! At the same time, we regret to learn about the communication lapse and have shared your feedback with our team at Concierge for review and improvement. Thank you again for your feedback and we hope to be of service to you soon. Warm Regards, Scott Murray, Hotel Manager
4 out of 5
by A verified traveler from 香港

交通方便

Posted Jul 12, 2016
酒店位於市中心 CityHall MRT 上蓋(近似香港Pacific Place有三間酒店),搭MRT到主要景點非常方便,如我們帶著經常扭計的四歲女兒,又只有三天時間遊覽,真的要計著時間才行,第一天去Zoo, 搭MRT真的慳了許多時間,第二天去GardenByTheBay,黄昏再到牛車水走一趟買手信,第三天得半日便跑到漁美獅和 Orchid Road。酒店樓下就是Foodcourt和超市,若是揀不到心水餐廳,可以跑到隔離Raffle Hotel後面的兩條老街有海南鷄飯、日本和泰國菜。
Comment from Hotel Management
Jul 15, 2016 by Scott Murray, Hotel Management
尊敬的 Bobomama,非常感谢您的宝贵意见,我们也非常高兴能得到您的认可。您的反馈意见将帮助我们进一步提升,再次感谢!期待能再次见到您。此致 Scott Murray 总经理
5 out of 5
by A verified traveler

Posted Jul 8, 2016
Very nice hotel in good and convenient location right next to MRT. The fairmont premier room we stayed in was more newly renovated and the beds were very comfortable.
Comment from Hotel Management
Jul 13, 2016 by Scott Murray, Hotel Management
Dear Patrick, we are happy to learn that you appreciated the conveniences in and around the Fairmont Singapore as well as our comfortably appointed rooms. We look forward to extending our warm hospitality to you again! Warm Regards, Scott Murray, Hotel Manager
5 out of 5
by A verified traveler from dubai

super zentral

Posted Jul 6, 2016
Das Hotel ist angebunden an eine Shoppingmall, die lage ist super. Das Zimmer war superschoen mit sehr bequemen bett. Fruehstueck war wunderbar und glutenfreies brot u cupcakes wurden angeboten- allergiker geeignet! Die pools waren auch sehr schoen. In der lobby gefiehl uns die bar, wir waren sehr zufrieden.
Comment from Hotel Management
Jul 11, 2016 by Scott Murray, Hotel Management
Dear Gabriele, thank you for your praises on our central location, well-appointed rooms, wellness facilities and extensive breakfast offerings. We are also delighted to learn that you enjoyed our special range of gluten-free food prepared by our culinary teams. Your sharing of your experience with us is very much appreciated and we look forward to your next visit at the Fairmont Singapore! Warm Regards, Scott Murray, Hotel Manager
5 out of 5
by A verified traveler

Excellent hotel close to the CBD and attractions

Posted Jul 6, 2016
Excellent staff and location which made my stay wonderful
Comment from Hotel Management
Jul 8, 2016 by Scott Murray, Hotel Management
Dear Guest, we are happy to learn that you appreciated our convenient location as well as our warm hospitality! Should you travel to this part of the world again, we look forward to welcoming you back to our hotel. Warm Regards, Scott Murray, Hotel Manager
5 out of 5
by A verified traveler from UK

Perfect

Posted Jul 5, 2016
Everything was perfect. Excellent location, MRT station is in the Raffles mal below. The mal has a great selection of food for breakfast or dinner and also a supermarket. Hotels itself was spotless, staff couldn't do enough for us. Recommend the harbour view, we were 16th floor and it was stunning. Worth the little bit extra. Thanks so much for making my birthday trip so special.
Comment from Hotel Management
Jul 11, 2016 by Scott Murray, Hotel Management
Dear Clare, we’re heartened to know that you had a memorable birthday celebration at the Fairmont Singapore! It is our pleasure to have looked after you and we look forward to your next stay with us. Warm Regards, Scott Murray, Hotel Manager
3 out of 5
by A verified traveler from HONG KONG

景觀不美

Posted Jul 2, 2016
Pros: 近車站,落雨不用開雨傘
Cons: 我入住4晚,4晚都沒有更換床單
到達CHECK IN後,取鎖匙到房間,竟然開不到房門,打電話落大堂,佢話搵人上來跟進,但等了15分鐘多都沒有人上來,後來拉回行李到大堂反應,要求更換房間,本身要求高層房間,都做不到,第3晚遊玩完回酒店,諗住沖涼,又沒有熱水,又要搵人上來修理。但整體來講,都可以,最值得讚揚是大堂CHECK IN,CHECK OUT櫃位的同事,很有禮物。
Comment from Hotel Management
Jul 6, 2016 by Scott Murray, Hotel Management
尊敬的 Candy,非常感谢您能在百忙之中为我们提供反馈意见,我们都非常重视您的意见,我会亲自针对您所提及的问题进行改进和提升。我们非常重视您的意见也希望能有机会重新获得您的信任和满意。感谢您的支持同时希望您能再次光临我们酒店。此致 Scott Murray 总经理