Ratings based on 814 Verified Reviews

4.6 out of 5
95% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Perth

Wonderful Hotel

Posted Feb 16, 2017
Pros: It was clean, the bed was very comfortable, and it was quiet.
Cons: The aircon was a bit cold.
Location: Location is brilliant. Handy to shops, Clarke Quay, China Town and the Marina Bay area.
We had a great stay at the Fairmont Hotel. It was clean, quiet and very comfortable. It is in a handy location and we walked almost everywhere. If too far to walk the MRT is amazing and stations are close by. The hotel is surrounded with shopping centres if you enjoy shopping. The Raffles City is attached to the Fairmont. We will definitely be staying there next time we are in Singapore.
5 out of 5
Recommended
for Families
by A verified traveler from Melbourne

Outstanding

Posted Feb 15, 2017
Pros: The service provided by the staff from all sectors of the hotel was always of a high standard.
Cons: Bathroom where some mould appears on the edge of the bath that appears to come from the hand shower leaking onto it needs attention a good scrub would
Location: Just do the lot according to the number of days of your stay oin on orchard road 80th floor is a must for seeing all over Singapore including dining.
The greeting upon arrival with detailed features of the hotel facilities certainly provides you with many options to explore, all of the staff have an outstanding knowledge of the many tourist places to visit around Singapore. We received good planning for visiting many sights during the day and the evening from the hotel staff. The shopping complex adjacent to the hotel also met our needs during our 8 day stay 10/10.
Comment from Hotel Management
Feb 17, 2017 by Jacqueline Poey, Hotel Management
Dear Oskar, Thank you for choosing the Fairmont Singapore! We are delighted that you enjoyed our location and the attentive services from our team. With regard to your feedback on our bathroom issues, this will be shared with our Engineering team for rectification. We thank you again for your patronage and look forward to your next visit at our hotel. Warm regards, Jacqueline Poey, Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent choice while staying in Singapore

Posted Feb 14, 2017
Overall a wonderful hotel in a great, central location.
Comment from Hotel Management
Feb 15, 2017 by Jacqueline Poey, Hotel Management
Dear Guest, it brings us great delight to read that our location is to your liking! We look forward to welcoming you back soon. Warm regards, Jacqueline Poey, Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Bend, OR

I'd rate it a 10!!!

Posted Feb 12, 2017
Pros: The staff were outstanding, location was excellent, rooms were beautiful and very clean.
Cons: I realize Singapore is an expensive city, but $48 for breakfast buffet was a little too much.
Location: Great location. You can walk everywhere, taxis are inexpensive. Most of my days were spent at the hospital so didn't get to see much.
My husband became ill on a cruise and had to be hospitalized in Singapore for 12 days total. The staff at this hotel were fantastic to me always asking if there was something they could do to help. I can't say enough about them. The hotel itself is lovely, centrally located. Very clean a wonderful mall adjacent to the hotel along with great places to eat. The hotel breakfasts were a little on the pricey side especially if you're not a big eater. If we ever went back to Singapore we would definitely stay here.
Comment from Hotel Management
Feb 15, 2017 by Jacqueline Poey, Hotel Management
Dear Carole, thank you for your high praises for the Fairmont Singapore! We are delighted that you and your husband were well-looked after by our team. With regard to our breakfast prices, please rest assured that we review our pricing regularly with our neighbouring hotels in the Marina Bay area of Singapore. We appreciate all of your valuable feedback and look forward to welcoming both of you back healthy and well-rested. Warm regards, Jacqueline Poey, Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel, excellent location

Posted Feb 9, 2017
Pros: Room was large and spotless. Facilities are all first rate. Staff is very attentive and helpful. Hospitality suite after check out a wonderful bonus
Cons: Nothing
Location: The city map can make some things look further away than they really are. Walk around a bit early on to get your bearings.
This is an excellent hotel with first rate staff in an excellent location. This is one of the best hotel experiences that we have had and we travel regularly. Very clean, helpful staff and excellent location. We only stayed one night but early check in and late departure meant we used it as a base for two full days. Once you get your bearings it is amazing how many sites are easily walkable. Shopping mall attached with MRT station. Staff is very professional and helpful. Because of our short stay we didn't get a chance to try the restaurants. We would highly recommend and will stay again.
Comment from Hotel Management
Feb 10, 2017 by Jacqueline Poey, Hotel Management
Dear Guest, thank you for your high recommendation for the Fairmont Singapore! We look forward to having your return soon! Warm regards, Jacqueline Poey, Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

Beautiful, well-located hotel

Posted Feb 7, 2017
We thoroughly enjoyed or stay at the Fairmont, with a spacious 15th floor room overlooking Raffles across the street and the city beyond. The location is terrific, within walking distance of numerous sights and directly attached to a large shopping center filled with restaurants, cafes, and shops. Service was impeccable and friendly, and the room itself well appointed and comfortable. We'll definitely come back.
Comment from Hotel Management
Feb 8, 2017 by Jacqueline Poey, Hotel Management
Dear Sean, thank you for sharing your pleasant stay experience with us! We look forward to extending our warm hospitality to you again! Warm regards, Jacqueline Poey, Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Easy access to city.

Posted Jan 31, 2017
Stayed a night before and after cruise. Rooms were comfortable, modern, and clean. Taxis available when needed. Easy to register. Luxurious feel. All staff exceed expectations.
Comment from Hotel Management
Feb 1, 2017 by Jacqueline Poey, Hotel Management
Dear Guest, we are delighted to hear that you enjoyed the conveniences and comfort of our hotel! We look forward to welcoming you back as our guests. Warm regards, Jacqueline Poey, Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 24, 2017
Great hotel, very central, nicely refurbished. Opposite Raffles, less touristy and half the price! Would definitely stay again.
Comment from Hotel Management
Jan 24, 2017 by Jacqueline Poey, Hotel Management
Dear Marty Biscuit, we are delighted that you enjoyed the conveniences in and around our hotel! We look forward to having you back as our guests! Warm regards, Jacqueline Poey, Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Great location and excellent services

Posted Jan 17, 2017
As soon as we stepped out of our taxi, we were taken good care of by the different teams of staff. The check in was easy and the executive lounge is great. Swimming pools are nice but the poolside menu was a bit limited. Breakfasts are excellent at 3 different restaurants so made our one week stay more enjoyable. The location is very convenient for public transport and if you want to stroll down to Boat Quay or Orchard Road, it only takes 15 minutes.
Comment from Hotel Management
Feb 16, 2017 by Jacqueline Poey, Hotel Management
Dear Ning, thank you for sharing your pleasant stay experience with us. We appreciate your feedback and will review our menu with our Executive Chef for improvement. Thank you again and we look forward to seeing you soon! Warm regards, Jacqueline Poey, Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Good hotel. Some annoyances.

Posted Jan 14, 2017
Pros: Comfortable bed. Nice view. Good bathroom. Good location.
Cons: We were woken up several times each night by the unnecessarily loud lift alerts. It was inconvenient to not be able to put cold items into the fridge
Location: Great location. Taxi drivers knew the location well and we walked to many attractions too. The shopping mall that is directly underneath is superb.
Very comfortable interior. We stayed there 3 nights. Pool was great. Staff were excellent. Internet expensive but ok. No movies on demand was annoying and TV reception quality could have been better.
Comment from Hotel Management
Jan 16, 2017 by Jacqueline Poey, Hotel Management
Dear Adam, thank you for taking the time to detail your recent stay experience. We are glad to hear that you enjoyed our hotel’s convenient location and rooms! At the same time, we regret to read that our minibar, television, as well as the soundproofing of our rooms, had affected your stay with us. Please be assured that we have shared this feedback with our respective teams for review and improvement. Thank you again for your feedback, and we look forward to your next stay at the Fairmont Singapore. Warm regards, Jacqueline Poey, Hotel Manager