Ratings based on 927 Verified Reviews

3.7 out of 5
81% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 3, 2017
Pros: location
Location: riverside walk is good
nice pool, by the river, good area for eating and drinking
Comment from Hotel Management
May 9, 2017 by Lynne, Hotel Management
Hi, our team is pleased to hear that you enjoyed the pool and dining with us. We look forward to welcoming you back soon! Regards, Lynne, Marketing and Communications Executive
5 out of 5
Recommended
for Everyone
by A verified traveler

Four Points first class.

Posted Apr 24, 2017
Great hotel and great staff. Stayed there for 8 days and enjoyed every minute. The food was outstanding and the hotel is great. The band there were excellent and the overall trip was great. Money well spent!
Comment from Hotel Management
Apr 26, 2017 by Lynne, Hotel Management
Hi, our team is greatly encouraged by your compliments. We are delighted that you enjoyed your stay with us. We look forward to your next stay! Regards, Lynne, Marketing and Communications Executive
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 21, 2017
Great hotel. Comfortable room. Nice area. We enjoy walking along singapore river area Highly recommend .
Comment from Hotel Management
Apr 24, 2017 by Keane, Hotel Management
Hi, thank you for your compliments. We look forward to welcoming you back soon. Best regards, Keane, Marketing & Communications Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Perth

Well located

Posted Apr 17, 2017
Great hotel, quiet and comfortable on the 9th floor. Some great places to eat and drink only a short walk across the bridge
Comment from Hotel Management
Apr 20, 2017 by Lynne, Hotel Management
Hi Scott, we are delighted that you enjoyed your stay with us. Thank you for your good review. Our team looks forward to welcoming you back during your next visit to Singapore! Regards, Lynne, Marketing and Communications Executive
3 out of 5
by A verified traveler

Posted Apr 13, 2017
Rooms are clean but it's small. Front desk is too small too. At this price, there are a lot of other choices.
Comment from Hotel Management
Apr 17, 2017 by Lynne, Hotel Management
Hi, thank you for your review. We would like to share that our rooms are reasonably sized as compared to hotels in our vicinity. Our front desk was designed in the best way to serve our hotel guests better. We greatly appreciate your feedback as this allows us to know the areas that require further attention and improvements. We hope to welcome you back during your next visit to Singapore! Regards, Lynne, Marketing and Communications Executive
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 11, 2017
great place close to Clarke kay and good eateries and bars. easy access to centre of town
Comment from Hotel Management
Apr 13, 2017 by Lynne, Hotel Management
Hi, our team is happy that you enjoyed your stay. We look forward to welcoming you back in the future! Regards, Lynne, Marketing and Communications Executive
5 out of 5
Recommended
for Everyone
by A verified traveler from England

Hotel by the river

Posted Mar 19, 2017
Great location by the river, plenty of places to eat, local bus stop outside, so easy to travel by yourself. We was given our room early and had a longer checkout, which was a bonus. Breakfast was good albeit a little busy, people standing around eating, why we don't know when there was seated outside. Taxi to and from airport only $20 and only $9 to cruise terminal . Overall Great stay and would recommend and stay again
Comment from Hotel Management
Mar 21, 2017 by Keane, Hotel Management
Hi, we are happy that you like where our hotel is located. Please accept our apologies for the busy breakfast situation and have forwarded your comment to the F&B team to look at how to better manage the situation. Thank you for recommending us and considering to stay with us again. Our team looks forward to welcoming you back soon. Best regards, Keane, Marketing & Communications Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Overlooking river

Posted Mar 15, 2017
Pros: Loved the location. There were a number of restaurants within walking distance. There was also a nice swimming pool.
Location: Nice restaurants nearby and the bus stop outside was handy to get around.
We were hapy with this hotel we had a wonderful view of the river
Comment from Hotel Management
Mar 16, 2017 by Keane, Hotel Management
Hi Dawn, thank you for your review. We are pleased that you were happy with the stay at our hotel and our team looks forward to welcoming you back in the near future. Best regards, Keane, Marketing & Communications Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Edinburgh

Nice and close to the river

Posted Mar 5, 2017
Pros: Location
Cons: Direct access to the riverside rather than through the restaurant or bar. More storage for longer tern residents.
Location: Shopping at Great World City, eating at Tiong Bahru and directly across the river. Handy for busses to CBD, Bukit Timah etc.
Did not get the early check in we requested but it was only a request. Once checked in we found the room to be newly re-decorated and clean. However, there is a lack of storage space if you are staying more than 2 days, few hangers and few drawers. On our last night we arrived back at the hotel at 7:30 to find that our room had not been serviced. We had an early start the next morning so we made our own bed and were about to occupy it when housekeeping appeared to maske up the room - too late. Check out was quick and painless.
Comment from Hotel Management
Mar 6, 2017 by Keane, Hotel Management
Hi Malcolm, we are glad that you like the hotel's location. Please accept our apologies that your room was not house-kept. Our housekeeping associates have been reminded to ensure that all guest rooms are cleaned promptly during their rounds in the morning. Thank you for your review and we hope to see you again soon. Best Regards, Keane, Marketing & Communications Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney Australia

Pleasant stay

Posted Feb 25, 2017
Pros: The quiet room and breakfast.
Location: In front of the hotel is a bus stop and also the pick up for the hop on hop off tour bus. The nearest MRT train station is chinatown.
The staff were friendly and helpful and check in and check out quick any easy. The room was clean and comfortable and was quiet and efficiently airconditioned. The breakfast buffet was good with indoor and outdoor seating next to the river.
Comment from Hotel Management
Feb 28, 2017 by Keane, Hotel Management
Hi Robert, we are pleased that the check-in and out process was quick and the room you stayed in was clean and comfortable. Our F&B team is glad that you enjoyed the breakfast. Thank you for your review and we hope to see you again soon. Best regards, Keane, Marketing & Communications Manager