Dear Winnet,The Hotel Team is humbled and grateful to receive your kind words for our hotel and wonderful team. Your positive comments meant a lot to us and the Hotel Team will continue to strive to provide this warm hospitality to all our guests. Your kind compliments had been relayed to the Hotel Team and we look forward to welcoming you back soon!Warm Regards,RolandGuest Experience Executive

Dear Desmond,Thank you for choosing to stay with us. Small rooms are a common feature of budget category accommodation in land-scarce Singapore. Many travellers have found our hotel to be value-for-money. In fact, they appreciate the savings, given that they are out of the hotel for most of the day, spending their time with fun-filled activities here in Singapore. It is our hope to welcome you back in the near future!Warm Regards,RolandGuest Experience Executive

Dear Khan,Thank you for leaving a five star review for Fragrance Hotel - Classic, and loving the signature Fragrance hotel experience we provide for our guests!It would be such a pleasure to welcome you back again when you next return to Singapore.Best Regards,ThaddaeusGuest Experience Executive

Dear Yap,We are surprised to learn of your review as the size and descriptions of our rooms is clearly indicated on our booking platforms. The compact configuration of our rooms is a direct result of Singapore's land constraints. Nevertheless, our rooms have been carefully designed to balance comfort and affordability. As our Standard rooms do not have windows and this is clearly indicated on the booking platform, please book our Superior and Deluxe rooms if you prefer having a window. Some guests actually like a room without a window so that they can have good sleep!Warm Regards,RolandGuest Experience Executive

Dear Ben,Thank you for sharing your positive stay experience. It is heart-warming to hear that your stay with us was a comfortable one, and we certainly look forward to welcoming you back soon!Warm Regards,RolandGuest Experience Executive

Dear Kok Seng,As Singapore is pretty small, all buildings (including hotels across our city) are affected by the land constraint, which results in generally more compact configuration of hotel rooms. Nevertheless, our room offerings have been designed to provide a delightful environment for our guests without compromising comfort. The size of our rooms is also indicated on our booking platforms for our guests to make informed choices. We look forward to welcoming you back to our hotel in the future.Warm Regards,RolandGuest Experience Executive

Dear Ernest,Thank you for giving us a perfect rating and for recommending our hotel to other travellers. We are pretty sure all our hotel staff enjoyed catering to your needs as much as you enjoyed your stay. The Hotel Team looks forward to be of service to you again!Warm Regards,RolandGuest Experience Executive

Dear Guest,Thank you for your feedback. Standard rooms do not have windows and this is indicated in the booking platform. If you require a window, please book a Superior or Deluxe room. The Hotel Team looks forward to be of service to you again.Warm Regards,RolandGuest Experience Executive

Dear SRINIVASA,Thank you for choosing to stay with us. Just like in First World Cities like Tokyo and Hong Kong, most of the rooms in Singapore are not big. Room rates scale exponentially with the size of the rooms. Unfortunately, high room rate offerings are not appealing as an economy-tiered hotel. We look forward to welcoming you back to our hotel in the future.Warm Regards,RolandGuest Experience Executive

Dear Peter,Please provide your feedbacks directly with our Front Desk in order for my colleagues to be able to assist and ensure your stay remains comfortable with us. We are not able to retrieve details of your stay nor gather any useful information for improvement based on this review.Warm Regards,RolandGuest Experience Executive

Dear Wenn,Our Front Desk did not received this feedback from you during your stay or they would have assisted to check and eradicate the smell. We do apologize for the delay in providing daily housekeeping due to the high number of guests checking in on a public holiday. We take the confidence you place in us seriously and work diligently to rectify the unsatisfactory experiences and it is our hope to welcome you back in the future.Warm Regards,RolandGuest Experience Executive

Dear Quang-Hung,It is lovely to hear that you had enjoyed your stay with us and we are thrilled that we are able to meet to your stay expectations. We look forward to welcoming you back for another lovely stay and to delight you with our hospitality!Warm Regards,RolandGuest Experience Executive

Dear nympha,We are happy to hear of your compliments. We strive to provide great value and we are always here to ensure that your stay with us is comfortable. It is a delight to hear we made an impression! We hope you will think of us the next time you are making a trip to Singapore.Warm Regards,RolandGuest Experience Executive

Dear Brenda,It has been an absolute delight to have exceeded your expectations during your stay with us. Our hotel goal is 100% customer satisfaction and it sounds like we achieved that goal with our convenient location and great service! We would love to welcome you back for another awesome experience with us on your next visit!Warm Regards,RolandGuest Experience Executive

Dear Christine,As Singapore is really small as compared to most countries, hotel rooms here in our city have also been scaled accordingly. Nevertheless, our rooms have been carefully designed to balance comfort and affordability. We would love to have the opportunity to welcome you back again.Warm Regards,RolandGuest Experience Executive

Dear Peter,Thank you for the perfect rating! Our hotel goal is 100% customer satisfaction and it sounds like we achieved that goal with you! We would love to welcome you back for another awesome experience with us on your next visit!Warm Regards,RolandGuest Experience Executive

Dear Tak Shui,Thank you for choosing to stay with us. It is our pleasure to be of service to you and we look forward to serving you again.Warm Regards,RolandGuest Experience Executive

Dear Phong,We are delighted that you had enjoyed your stay with us, in particular the clean rooms which met your expectations. Being a land-scarce island, our room size may be small, but it is functional. Some guests consider it as part of the charm of staying in this property. We hope to have the pleasure of inviting you through our doors again. Warm Regards,RolandGuest Experience Executive

Dear Nicole,We are glad to hear that you had enjoyed our comfortable rooms and warm service from our staff. You are indeed correct to point out that our hotel is in the vicinity of some really great food. We hope you will think of us the next time you are making a trip to Singapore.Warm Regards,RolandGuest Experience Executive

Dear Ting Ling,It means a lot to us to hear that you had a great stay in our hotel and we are pleased to know that our hotel and its accessible location had met your needs as a traveller.Please come back again.Warm Regards,ThaddaeusGuest Experience Executive

Dear Hotel Guest, We are sure this feedback will serve as an encouragement to all of our staff as we strive to deliver great customer service to our guests. It is heart-warming to hear that your stay with us was a comfortable one and you had been impressed with our room and staff members. We look forward to welcoming you back soon! Regards, Cynthia Senior Customer Relations Executive

Dear Saw, Thank you for leaving a glowing review! We are grateful for awarding your hotel stay with a perfect score! We look forward to welcoming you back for another great stay with us. Regards, Cynthia Senior Customer Relations Executive

Dear Kok Hwa, It is heartening to hear that your stay was an impeccable one, from the comfortable room to the service of the staff. Your kind compliments will motivate us to do even better to delight our guests and create a memorable experience for all. We look forward to welcoming you back for another lovely stay and to delight you with our Fragrance hospitality! Regards, Jack Chee Senior Customer Relations Manager

Dear Nguyen, I am sorry to learn that your stay expectations had been less than satisfactory. I do hope for another opportunity to welcome you back for a better experience in the near future. Regards, Jack Chee Senior Customer Relations Manager