Dear Kiran,It means a lot to us to hear that you had a great stay in our hotel and that our accessible location had met your needs as a traveller. Our hotel is indeed very strategically located and close to Lavender MRT station (5 mins walk) and popular attractions such as Marina Bay, Little India and Merlion Park. As Singapore is really small as compared to most countries, hotel rooms here in our city have also been scaled accordingly. Nevertheless, our rooms have been carefully designed to balance comfort and affordability. We would love to have the opportunity to welcome you back again.Warm Regards,RolandGuest Experience Executive

Dear Trevor,We are dismayed to hear about the disappointment of your stay as our hotel has received many compliments for providing great value. The compact configuration of our rooms is a direct result of Singapore's land constraints. Nevertheless, our rooms have been carefully designed to balance comfort and affordability. Refrigerators are available at our higher-tier rooms. We do agree with your opinion that you should pay more for a 4 or 5 star hotel rather than a budget hotel to meet your high expectations. Warm Regards,RolandGuest Experience Executive

Dear Zaw,Thank you for your valuable feedback. Our WiFi facility has been set up to support our guests’ needs for connectivity for all levels. However, during peak periods such as in the evenings, the sheer amount of connections being made may result in slightly reduced surfing speeds or weaker signals. We will share these with our IT team so that we can continue to improve our services. Thank you again for sharing your experience. We look forward to welcoming you back soon!Warm Regards,RolandGuest Experience Executive

Dear tim,Thank you for choosing to stay with us. We have taken note of your review for they are valuable and essential for us to continuously improve our services. It is our hope to welcome you back in the near future. Warm Regards,RolandGuest Experience Executive

Dear Hotel Guest, The Hotel Team is pleased to hear of your positive feedback. Our hotel goal is 100% customer satisfaction and it sounds like we achieved that goal with you! We would love to welcome you back for another awesome experience with us on your next visit! Regards, Jack Chee Senior Customer Relations Manager

Dear Hotel Guest, I am grateful that you had awarding your hotel stay with a great score! I look forward to welcoming you back for another great stay here. Regards, Jack Chee Senior Customer Relations Manager

Dear Chyi, Thank you for rating your stay with a great score! The Hotel Team appreciates your patronage and hopes to welcome you back again. Regards, Jack Chee Senior Customer Relations Manager

Dear Muhammad, The Hotel Team is thrilled that the hotel had met all expectations of your stay and we appreciate you for awarding us a perfect score! We look forward to welcoming you back for another great stay with us! Regards, Jack Chee Senior Customer Relations Manager

Dear KULLACHART,We are happy to hear of your compliments for our newly furnished hotel. We strive to provide great value and we are always here to ensure that your stay with us is comfortable. It is a delight to hear we made an impression! We hope you will think of us the next time you are making a trip to Singapore.Warm Regards,RolandGuest Experience Executive

Dear Guest,Thank you for staying with us and spotting a great bargain. The design of our bathrooms is a direct result of Singapore's land constraints. Nonetheless, they are fully functional with complete amenities. Our hotel is indeed situated in a very convenient location with close proximity to eateries, public transport and convenient amenities. It is our pleasure to be of service to you and we look forward to serving you again.Warm Regards,RolandGuest Experience Executive

Dear TAESEOK,Thank you for leaving a five star review! It has definitely been our immense pleasure to have provided you with an excellent hotel experience and we certainly look forward to another opportunity to do so again soon.Warm Regards,RolandGuest Experience Executive

Dear Manfred,Our hotel is very strategically located and allows easy accessibility to city center and attractions via our world class transport. Lavender MRT station is a short 5 minutes walk from our hotel and hence there is no need to travel around by taxi. However, my colleagues can also help to arrange for one if you prefer to travel in the comfort of a taxi. The Hotel Team looks forward to be of service to you again.Warm Regards,RolandGuest Experience Executive

Dear YASUO,Thank you for taking time to write a review of your hotel stay. It is heartening to hear that your stay had been a wonderful one and our location and service met to your expectations. We look forward to welcoming you back for another great value stay with us!Warm Regards,RolandGuest Experience Executive

Dear Ewald ,We are dismayed to hear about the disappointment of your stay. Please accept my apologies for not meeting your housekeeping expectations. This is not reflective of our usual hotel standards and will look into the mentioned issues. We do hope for another opportunity to welcome you back for a better experience in the near future.Warm Regards,RolandGuest Experience Executive

Dear Chun Khai,Thank you for staying with us. How can we better serve you?Warm Regards,ThaddaeusGuest Experience Executive