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Reviews of Fragrance Hotel - Ocean View

2 out of 5
Fragrance Hotel - Ocean View
432 Pasir Panjang Road, Singapore

Reviews

6.2
Rating 10 - Excellent. 9 out of 91 reviews" "
Rating 8 - Good. 28 out of 91 reviews" "
Rating 6 - Okay. 27 out of 91 reviews" "
Rating 4 - Poor. 16 out of 91 reviews" "
Rating 2 - Terrible. 11 out of 91 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

escarlet

Liked: Cleanliness, staff & service, property conditions & facilities
All is good
Stayed 1 night in Apr 2024
Response from Roland on Apr 18, 2024
Dear escarlet,The Hotel Team is humbled and grateful to receive your kind words for our hotel and wonderful team. It is heart-warming to hear that your stay with us was a comfortable one and you had been impressed with our warm hospitality. Your kind compliments had been relayed to the Hotel Team and we look forward to welcoming you back soon!Warm Regards,RolandGuest Experience Executive

8/10 Good

escarlet

Staff are good and helping
Stayed 2 nights in Apr 2024
Response from Roland on Apr 18, 2024
Dear escarlet,The Hotel Team is humbled and grateful to receive your kind words for our hotel and wonderful team. It is heart-warming to hear that your stay with us was a comfortable one and you had been impressed with our warm hospitality. Your kind compliments had been relayed to the Hotel Team and we look forward to welcoming you back soon!Warm Regards,RolandGuest Experience Executive

10/10 Excellent

Jenny

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service although the room is small
Stayed 25 nights in Dec 2023
Response from Roland on Feb 12, 2024
Dear Jenny,Thank you for leaving a five star review and compliments for our lovely hospitality team. Your kind compliments will motivate us to do even better to delight our guests and create a memorable experience for all. We look forward to welcoming you back for another great stay with us!Warm Regards,RolandGuest Experience Executive

6/10 Okay

Robert, Seattle

Traveled with partner
Nice stay at an affordable rate.
Stayed 3 nights in Jan 2024

8/10 Good

Chung Kan

Liked: Cleanliness, staff & service, property conditions & facilities
It is located at the west end and need to take bus to the nearest MRT
Stayed 4 nights in Jan 2024
Response from Thaddaeus on Feb 13, 2024
Dear Chung Kan,Our hotel is indeed located in West Singapore and a short distance away by bus to the nearest MRT Station -- Pasir Panjang on the Circle Line.We look forward to welcoming you back for another lovely stay and to delight you with our Fragrance hospitality!Best Regards,ThaddaeusGuest Experience Executive

6/10 Okay

Buhari

Na
Stayed 1 night in Nov 2023
Response from Roland on Nov 27, 2023
Dear Buhari,Thank you for choosing our hotel as your preferred accommodation choice. We hope you had a great time touring Singapore and look forward to welcoming you back soon.Warm Regards,RolandGuest Experience Executive

2/10 Terrible

Hao

Business traveler
Disliked: Property conditions & facilities
The room service made up bed in 1am morning.
Stayed 3 nights in May 2023

10/10 Excellent

John Irienz

Business traveler
Liked: Staff & service, property conditions & facilities
😊
Stayed 6 nights in May 2023
Response from Roland on Jun 2, 2023
Dear John,The Hotel Team is pleased to hear of your positive feedback. Our hotel goal is 100% customer satisfaction and it sounds like we achieved that goal with you! We would love to welcome you back for another awesome experience with us on your next visit!Warm Regards,RolandGuest Experience Executive

6/10 Okay

Lynn

Traveled with group
Liked: Staff & service
Staff were excellent. Bed was too hard. A smell in the room
Stayed 3 nights in Feb 2023

8/10 Good

Quan

Business traveler
Liked: Cleanliness, staff & service, amenities
There are two things that I dislike. First, there is a lot of noise early in the morning, from around 1am to 4am, which was extremely bad for sleeping. It seemed to me the noise was coming from someone cleaning the hallway. There is also a constant sneezing noise from a guy either next door or one level below. Second, the room was quite hot despite the temperature was set to just 17 degree. The air conditioning either did not work or was not properly regulated. On the other hand, I like the staff and the location.
Stayed 5 nights in Feb 2023

6/10 Okay

Anh-Dao

Traveled with family
Liked: Cleanliness
Room is decent for the price you pay in Singapore. Keep in mind that you might not get a room with a window, so if you're thinking of staying at this hotel for more than 2 nights, this might not be the place for you.
Stayed 2 nights in Oct 2022

10/10 Excellent

Benjamin

Stayed 1 night in Jul 2022
Response from Stanley on Sep 6, 2022
Dear Benjamin,Thank you for awarding us with at perfect rating. It will motivate us to do even better to delight our guests and create a memorable experience for all. The Hotel Team looks forward to be of service to you again.Warm Regards, Stanley Guest Relations Executive

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, clean room and great restaurants.
I had an opportunity to book a room to stay for the 24 quarantine. Room was clean and I felt comfortable. Front desk staff was friendly and provided me with options to check in earlier which I appreciated a lot. Got a room with a view out and it was nice. Location was very close to NUS and there’s plenty of restaurants including a 7-11. Just walk down and you can have meals 24hours a day which is great if you’ve jet lag!
Stayed 2 nights in Dec 2021

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2020

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2020

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 15 nights in Feb 2020

8/10 Good

Liak

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 15 nights in Feb 2020

10/10 Excellent

Lourdes Regin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

6/10 Okay

May

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The location is not in the center of Singapore however it is very easy because there are many buses pass by the hotel and haw par villa mrt station is nearby it's only 6 sg dollar by taxi. The hotel is very clean but the space is too small if you got a big luggage don't stay here no space for your luggage. The staff is not too friendly no hello's, no good morning's,. When we reach their 30 minutes before check in time we waited at the bus stop it's very hot outside because they don't have space for waiting area.
Stayed 5 nights in Dec 2019

8/10 Good

Liak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Stayed 1 night in Aug 2019

8/10 Good

Aw Yeong

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2019

6/10 Okay

Peter

Very basic, but I guess cheap by the high Singapore standards. Desk staff not very friendly, no hellos etc over the 3 days I was there, but housekeeping staff were nice.
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2019

6/10 Okay

Jun xian

Stayed 1 night in Mar 2019

2/10 Terrible

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
its a non-smoking hotel and hotel full of smoke. i want a refund. full of smoke. cant sleep.
Stayed 1 night in Mar 2019

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

8/10 Good

A, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Showers are on top of the toilet seat, and that's a bit inconvenient. Otherwise it's a pretty smooth stay.
Stayed 2 nights in Oct 2018

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Good, but not great.
Quite small rooms, but I guess normal for asia. Shower was too low and not adjustable in height. Almost no storage (3 coat hooks for hangars, no drawers, small table). Room was clean and bed comfortable. Air con a blessing. Bus service right outside, but quite far from any metro. Convenient shops and restaurants around the corner. Overall happy with the stay, few small annoyances. In terms of value for money I would say very good for the area. Staff friendly.
Stayed 4 nights in Sep 2018

8/10 Good

Krishna Malairaja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth for Money
Good
Stayed 1 night in Aug 2018

10/10 Excellent

mohana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Narendar

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 6 nights in Dec 2017

8/10 Good

Zion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Room was clean, but small. Air conditioner quite noisy, otherwise ok.
Stayed 1 night in Aug 2017

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities

4/10 Poor

Jane

Disliked: Staff & service, room comfort
So so

6/10 Okay

Mohamad

Liked: Property conditions & facilities, room comfort
Ocean view..
Ocean view but my room is facing a window of a landed property. The toilets are not clean properly which gives one kind of funny smell

2/10 Terrible

Wing Hong, Hong Kong

Disliked: Staff & service, property conditions & facilities, room comfort
A horrible experience
A terrible experience with this so call hotel , actually it should call a lover hotel not for business

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean. Clean bedsheets, modern interior, comfortable bed, nice hot water and air conditioning. Overall had a pleasant stay.

4/10 Poor

Ranjeet, India

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Fragrance pretty small bath room
Please repair the locks and check all other accessories are in working condition before handing over to any other customer

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

8/10 Good

Gpk, Singapore

Liked: Cleanliness, staff & service
Cheap and good enough
Ok

8/10 Good

richie BOY

Liked: Cleanliness, staff & service
Location
Easy check in, good location, great food outlets nearby

6/10 Okay

richie BOY

Liked: Cleanliness, staff & service, room comfort
Convenient Location
Excelent location, lots of cheap food outlets nearby

4/10 Poor

Ivy, Singapore

Disliked: Room comfort
very small and no window
washroom is small. no more room except for a bed. too small. no window very bad.

2/10 Terrible

a tired business travelle

Disliked: Cleanliness, staff & service, room comfort
not recommended
Not a very good experience with "hot" water being only slightly warmer than cold water and a bathroom door that would not even shut. The hotel seems mostly used by locals for dating. Would not recommend for anyone who want to use the hotel for even a short trip.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible experience
Bad location, small and untidy room without windows. We have booked for three nights and have to check out earlier as can not accept the conditions. Definitelly not recommended.

8/10 Good

richie BOY

Liked: Cleanliness, staff & service, room comfort
Quiet getaway
nice location, lots of food outlets and convenience stores,

6/10 Okay

The Doctor, India

Disliked: Room comfort
budget stay for bachelors and students
Pros - near the NUS, u got nice restaurants near by (Asian, Chinese) just few meters away. Cons - cost (100 $), very small room, no soap, shower room and toilet are one step too close for comfort, the TV is bad (not enough channels)