Service above and beyond
Posted Feb 5, 2017
I was part of a family of 8 people, which included my 90 years old mother, staying at the Grand Mercure Singapore Roxy prior to embarking on a cruise. I wish to commend all of the staff for their excellent service. When I checked in a day after my other family members, the reception staff member amended my booking to ensure my room was on the same level as the rest of my family. The staff in the Executive Lounge were fantastic. The food service was excellent and the reception staff in the lounge went out of their way to ensure all of our needs were anticipated and catered for (eg checkout, luggage collection, transport and seating arrangements). My room was spacious and very comfortable. I wish to extend my heartfelt thanks to all of the staff for making the start of our much anticipated family holiday so relaxing and enjoyable.
Comment from Hotel Management
Feb 7, 2017 by Genral Manager, Hotel Management
Thank you for another great review of our hotel! We are glad that you and your family enjoyed your stay and hope to see you again very soon.
Grand Mercure Singapore Roxy