Ratings based on 331 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
88% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from Taiwan

Hotel was rally old . It requires upgrades and re

Posted Sep 26, 2016
Its undergoing renovation . Unfortunately , Expedia didn't specify on the description . It was noisy and swimming pool was also shut down
4 out of 5
by A verified traveler from Japan

どこに行くにも便利な立地

Posted Sep 23, 2016
Pros: ロケーション
Cons: 入り口が分かりづらい
Location: 付近に駅・コンビニあり
地下鉄駅からも徒歩圏内で便利。徒歩3分のところにコンビニあり。 客室はシックで落ち着いた雰囲気。バスタブもありGOOD。 朝食はメニューが非常に豊富で美味しかったです。 現在、リノベーション工事中ですが、それほど気になりませんでした。 コスパのいいホテルだと思います。
Comment from Hotel Management
Sep 25, 2016 by General Manager, Hotel Management
Dear SSS, Thank you very much for your kind compliments. It is a pleasure to know that you have enjoyed your stay with us & that you are satisfied with the service excellence of our staff. Thank you once again for your kind compliments & we hope to welcome you back in the near future soon. Best regards, Cheong Hai Poh General Manager Grand Park City Hall
3 out of 5
by A verified traveler from Singapore

Hotel need to be smell fresher

Posted Sep 16, 2016
Pros: Staff are lovely and helpful.
Cons: room needs to smell fresher
Location: lots of food, close to the City Hall Mrt station, shopping at Raffles city is great. Bugis and Clarke Quay, Boat Quay and Fort Canning Park are closeb
We book a 5 total of 5 rooms and 2 of them for my colleagues are reported to be smelling nasty. location would have been fantastic if not for the F1 road blocks this week... We have difficulty getting booking for taxi as no one wants to be stuck in traffic jams.
Comment from Hotel Management
Sep 19, 2016 by General Manager, Hotel Management
Dear NgCandy, Thank you very much for your kind compliments. It is a pleasure to know that you are delighted with convenient location & our helpful staff. Thank you again for your kind compliments & we look forward to welcoming you back soon. Best regards, Cheong Hai Poh General Manager Grand Park City Hall
4 out of 5
by A verified traveler

시내에 위치한 호텔

Posted Sep 14, 2016
괜찮은 조식과 조용한 호텔. 단 방문시에 리모델링중이라 공사소음이 있었는데 공사가 끝나면 좋아질듯
Comment from Hotel Management
Sep 14, 2016 by General Manager, Hotel Management
Dear Guest, Thank you very much for your kind compliments. It is a pleasure to know that you have enjoyed your stay with us & that you are satisfied with the service excellence of our staff. As part of the hotel’s continued efforts to enhance its offerings, we are currently undergoing a transformation. However, there will be no disruption to the hotel’s daily operations. The comfort of our guests are our 1st priority & guests will be pre-assigned to rooms that are away from the renovation. Thank you once again for your kind compliments & we hope to welcome you back in the near future soon. Best regards, Cheong Hai Poh General Manager Grand Park City Hall
4 out of 5
by A verified traveler from tokyo

駅近で便利なホテル

Posted Aug 27, 2016
8月中旬から4泊しました。 お部屋はクラブルームにアップグレードしました。その特典で、無料朝ごはん、無料バータイム、無料クリーニング、シンガポール市内で使える無料wifiスマホなど、いろいろ充実していました。 お部屋は清潔でキングサイズベッドで夫婦2人と小学校高学年1人の3人で寝ても快適に寝られました。バスルームは少しトイレ臭がすることもありましたが排水も良好で大方快適でした。夏なのでクリーニング特典はありがたかったです。日本からwifiをかりて行きましたが、街歩きにはホテルのスマホだけでも充分でした。ホテルがリノベーション中でプールなどは使えませんが、工事は日中のみなので夜は静かです。クラブルーム専用のコンシェルジェさんも優しく対応してくださり助かりました。とても良いホテルでした。
Comment from Hotel Management
Aug 29, 2016 by General Manager, Hotel Management
Dear mammy, Thank you very much for your kind compliments. It is a pleasure to know that you have enjoyed your time with us and that you are satisfied with our facilities and services. Thank you once again for your kind compliments & we hope to welcome you back in the near future soon. Best regards, Cheong Hai Poh General Manager Grand Park City Hall
5 out of 5
by A verified traveler from Berlin

Wohlfühlen im Zentrum der Stadt

Posted Aug 24, 2016
Cons: Bauarbeit im Hotel /bei Buchung Dez.16 keine Info auf der Website -später keine Info durch Expedia!!!, k. Antwort auf meine Mail = Service MANGELHAFT
Das Hotel besticht durch hohe Kompetenz im Service und durch die Freundlichkeit des gesamten Personals. Obwohl es ein sehr großes Haus ist und zu einer Hotelkette gehört, hatten wir nicht den Eindruck, dass diese Freundlichkeit nur aufgesetzt ist. Ein Problem, das sich während unseres Aufenthalts ergab, wurde mit hohem Engagement vom Management zu unserer Zufriedenheit gelöst. Die fünf Sterne sind durchweg gerechtfertigt .
Comment from Hotel Management
Aug 29, 2016 by General Manager, Hotel Management
Dear Ehepaar, Thank you very much for giving us a full score. It is a pleasure to know that you have enjoyed your time with us & that you are satisfied with the service excellence of our staff. Thank you once again for your kind compliments & we hope to welcome you back in the near future soon. Best regards, Cheong Hai Poh General Manager Grand Park City Hall
5 out of 5
by A verified traveler from 東京

MRT駅に至近な便利なホテル

Posted Aug 22, 2016
Pros: 立地、スタッフのもてなし
Cons: 特にありません
Location: MRT シティーホール駅出てすぐなので、買い物・ビジネスどちらにも便利です。
シンガポールに渡航の際は、常にこちらのホテルにお世話になっております。 いつも親切なスタッフのおもてなしを受けて、ビジネス出張ながら快適な滞在をさせていただいております。 MRT駅にも非常に近く、ビジネス・旅行どちらにも便利なホテルとなっております。
Comment from Hotel Management
Aug 25, 2016 by General Manager, Hotel Management
Dear Makki , Thank you very much for your giving us a full score. It is a pleasure to know that you are delighted with your stay at Grand Park City Hall. Thank you again for your kind compliments & we hope to welcome you back soon. Best regards, Cheong Hai Poh General Manager Grand Park City Hall
5 out of 5
by A verified traveler from Singapore

Didn't stay in this but the one in Orchard

Posted Aug 19, 2016
The hotel is currently having renovation so we didn't manage to stay there. The management was nice enough to transfer us upon check in to Grand Park City Orchard as many rooms were affected and the swimming pool was closed. The entire check in process took quite a while, about an hour before we managed to get some rest in our room. The taxi to the other hotel was covered as well. The room was quit clean and comfortable, was compensated with club privileges and breakfast the next morning. A+ for service.
Comment from Hotel Management
Aug 22, 2016 by General Manager, Hotel Management
Dear XY, Thank you very much for your giving us a full score. It is a pleasure to know that you are delighted with your stay at Grand Park City Hall. Thank you again for your kind compliments & we hope to welcome you back soon. Best regards, Cheong Hai Poh General Manager Grand Park City Hall
4 out of 5
by A verified traveler

便利の良いロケーション

Posted Aug 18, 2016
Pros: ロケーション 清潔さ
Cons: 館内のBGMが、オールディーズでない方が個人的には好きです。 フロント、玄関のスタッフが、挨拶をすることがあまりなく、エレベーターもカードキーが必要ではないので、セキュリティ面で少し気にかかります。
Location: すぐ隣に、ローカルなフードコートとコンビニがあるので便利です。駅の地下通路にも、新しいモールとフードコートがあります。
City Hall駅から近く、どこへ行くのにも便利が良いです。クラブを利用しました。高級な感じではないし、景色が良い訳でもありませんが、フレンドリーな対応をしてくれるクラブのスタッフと居心地が良い空間でゆっくりさせていただきました。お部屋も毎日きれいにしてくれるので、気持ちよく過ごせます。クーラーがよく効くので、OFFにして過ごしたほどです。 朝食のメニューは、ほんの少しの変化があります。カレーが美味しかったです。 大がかりな工事中なので、今後に期待大です。
Comment from Hotel Management
Aug 22, 2016 by General Manager, Hotel Management
Dear C&S, Thank you very much for your kind compliments. It is a pleasure to know that you are delighted with your stay at Grand Park City Hall. Thank you again for your kind compliments & we hope to welcome you back soon. Best regards, Cheong Hai Poh General Manager Grand Park City Hall
4 out of 5
by A verified traveler from 日本

移動に至極便利です。

Posted Aug 16, 2016
シティホール駅に近くて移動に至極便利です。ラッフルズホテルも近く、ラッフルズシティの食品の買い物も便利でした。 部屋は、古くても綺麗ですが、難点は、エアコン調節が効かないので寒いこと、トイレの流れがいまいちなことぐらい。朝食は美味しかったです。 チェックイン時は12時にならないと部屋は、使えないと言われましたが、ロビーで何処に行くか検討していたら11時過ぎに部屋が用意できたとのことで使えて助かりました。 工事中でしたが、昼間は外出していたし7階だったせいか、あまり気になりませんでした。
Comment from Hotel Management
Aug 17, 2016 by General Manager, Hotel Management
Dear hama21, Thank you very much for your kind compliments. It is a pleasure to know that you are delighted with your stay at Grand Park City Hall. Thank you again for your kind compliments & we hope to welcome you back soon. Best regards, Cheong Hai Poh General Manager Grand Park City Hall