Ratings based on 454 Verified Reviews

4.0 out of 5
80% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

good location, unique style, minimal

Posted May 28, 2017
Pros: nice and professional staff. Great location
Cons: facilities are limited
Location: Center of town - simply the best location
booked it for a business trip. great location at a reasonable price. clean and rather comfortable. The style is dark and different (black / brown / gold colors). Facilities are rather minimal.
2 out of 5
by A verified traveler from globetrotter

Center of Orchard area

Posted May 26, 2017
But bad experience. Room noise insulation bad. Breakfast buffet selection has much to be desired. Pool is little larger than a zacuzzi, no selection of restaurants. Despite request to leave room alone via indicatir and face to face communication, normai cleaning process executed. Don't expect any room window view except small alley.
5 out of 5
Recommended
for Everyone
by A verified traveler from Perth WAustraliaa

Great Stay

Posted May 15, 2017
Location: Super location close to everything.
I stayed at this hotel for 8 days and it was an unforgettable experience. Hotel was very modern and kept clean and tidy by the house keeping staff. The Crystal Club Lounge was particularly great, with food and drinks being severed throughout the day. Mr Hashim and the rest of the staff took very good care of us, offering a high level of service that is very hard to fine. I would highly recommend this hotel to everyone.
Comment from Hotel Management
May 18, 2017 by Grand Park Orchard, Hotel Management
Dear Sir/Mdm Thank you for sharing the great review on your recent stay with us. We are delighted that you enjoyed your stay and look forward to welcoming you back at Grand Park Orchard again very soon. Regards, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel to shopping malls

Posted Apr 30, 2017
The staff was extremely friendly and helpful. And really grateful for the complimentary cake for my wife's birthday!
Comment from Hotel Management
May 18, 2017 by Grand Park Orchard, Hotel Management
Dear Sir, Thank you for sharing the great review on your recent stay with us. We are delighted that you enjoyed your stay and look forward to welcoming you back at Grand Park Orchard again very soon. Regards, General Manager
3 out of 5
by A verified traveler

Good location, right next to Ngee Ann City.

Posted Apr 8, 2017
Other from the cleanliness of the bathroom in the hotel the rest was fine
Comment from Hotel Management
Apr 19, 2017 by The Management, Hotel Management
Dear Guest, Thank you for the feedback. We hope to see you back again soon. Regards The Management
4 out of 5
by A verified traveler

Posted Feb 28, 2017 on Hotels
Comment from Hotel Management
Mar 20, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for the feedback. We hope to see you again in the near future. Regards Assistant Front Office Manager
5 out of 5
by A verified traveler

The location is very convenient for Business

Posted Feb 27, 2017 on Hotels
Staff were Friendly and Hospitable, Breakfast was great too.
Comment from Hotel Management
Mar 20, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for the feedback. We hope to see you again in the near future. Regards Assistant Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from hong kong

Good location for shopping at reasonable price

Posted Feb 26, 2017
Pros: Roops size and location
Cons: Where the swimming pool is and breakfast choice
Location: Expensive shopping
Room and location great, rather disappointing with swimming pool as it's right next to reception and bar, no privacy so I didn't use it in the end. Breakfast was also not much choice.
Comment from Hotel Management
Mar 22, 2017 by Asst Front Office Manager, Hotel Management
Dear Guest, Thank you for the feedback. We hope to see you again soon. Regards Asst Front Office Manager
3 out of 5
by A verified traveler from HK

Great location but needs to improve room quality

Posted Feb 25, 2017
Located between two MRT stations, Orchard and Somerset. Somerset is closer. Pool was only 1.2 m deep and needed to walk through the bar to get there. The room had a smell when we first entered and had little bugs crawling around the sink and kettle area. Housekeeping also forgot to give us toliet paper for one night
Comment from Hotel Management
Mar 27, 2017 by Asst Front Office Manager, Hotel Management
Dear Guest, Thank you for the feedback. We have taken note of the issues and will revert to the relevant department. I do apologized for the inconvenience caused and hope to see you back again with us. Regards Assistant Front Office Manager
5 out of 5
by Haig

Great location

Posted Feb 10, 2017 on Hotels
Great location friendly staff
Comment from Hotel Management
Feb 12, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for the feedback. We hope to see you back again soon. Regards Assistant Front Office Manager