Ratings based on 832 Verified Reviews

4.0 out of 5
86% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Hotel that does the job

Posted Feb 15, 2017
Pros: Convenience and vicinity to shops and restaurants
Cons: Comfort of the bed would be paramount. An oncall Chiropractor may be of use
Location: Plenty of shops and restaurants nearby. However, a taxi is required to see any of the famous sites
Check in was a bit of a chore. They tried to take a deposit from my card before I arrived and sent me an email saying that I might lose my room if I did not give them a new card. This is despite choosing the option to pay at hotel. Waited nearly 20 minutes before being checked in despite staff walking around behind the counter and chatting. Room was as to be expected in a 5-star hotel. Very clean with a stressless recliner in the corner, walk in shower with massaging nozzles, marble everything. Only complaint was the firmness of the bed. I have slept on floors with more give than this mattress. My back was not in a good shape by the end of my stay. In room dining was quick and food was good. The recommended Japanese restaurant on floor 35 was also good, albeit a bit expensive. Room was very quiet and overall was a nice place to stay in
4 out of 5
Recommended
for Everyone
by A verified traveler from KL

Wise Choice

Posted Feb 13, 2017
Pros: Hospitality
Cons: Buffet Breakfast still have room for improvement, perhaps put in more selection and arrange the buffet line better.
Location: Shopping, Eateries, Tourist Attraction Spots
Great location ; Awesome hospitality. The hotel is up expectation and serves well as a 5 star hotel. The amenities are okay and some personal touch are being put in place. Though, it is not the best experience but it is worth the price paid. Location is great because it is just a few minutes walk from either Somerset and Orchard MRT Station and situated just in the middle of the busy Orchard Road. You will not go wrong with this hotel.
Comment from Hotel Management
Feb 14, 2017 by Hotel Manager, Hotel Management
Dear Chris, Thank you for taking time to write review of the hotel. We are pleased to learn the stay had been wonderful, especially the warm Asian Hospitality rendered by the friendly team. Guests are always our priority and we always aim to provide better services and offerings. We are sorry to hear you found our breakfast to be average. We understand that despite there being a selection of food items from around the world, guests may have their own preferences; please let us know if there is anything you desire or if you have any special dietary requirements and we will do our best to accommodate your needs. Your kind feedback has certainly help us in achieving more towards our continuous improvements journey in service excellence. Thank you again for your valuable feedback and we certainly look forward to have you stay with us again. Yours sincerely, Danny Wong - Hotel Manager
4 out of 5
Recommended
for Business Travelers
by A verified traveler from dallas

Nice hotel - good location

Posted Feb 11, 2017
Pros: Location, free wifi, cleanliness.
Location: MRT, shopping and good food. Check out Din Tai Fung dim sum in Tanglin Mall.
Convenient location on Orchard Road near MRT, shops and restaurants. Nice, clean rooms with wifi.
Comment from Hotel Management
Feb 14, 2017 by Hotel Manager, Hotel Management
Dear Sir/Madam, Thank you for taking to share your lovely review of the Mandarin Orchard Singapore! It is wonderful to know that you find our hotel conveniently located for shopping and we are pleased you enjoyed the complimentary internet connectivity offered in the rooms. If there is anything you find is missing in any aspects, please do not hesitate to ask and we will do our best to accommodate you. Thank you for again for your valuable patronage and we certainly look forward to your future visits to us. Yours sincerely, Danny Wong - Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney Australia

Manderin Orchard Hotel Recommendation

Posted Feb 2, 2017
Pros: Great value for money, staffs are helpful and freindly
Cons: The swim pool water a bit cold for Kids to swim, a bit warmer water would be ideal
Location: Great location to stay
Good hotel to stay, great value for money. rooms are clean, room service is great
Comment from Hotel Management
Feb 6, 2017 by Hotel Manager, Hotel Management
Dear Sydney, We are most happy to hear you find the services and amenities offered of great value for money. The hotel is centrally located in the heart of town, convenient and easy for one to get around the key attractions in Singapore and wind up the day by shopping along the famous shopping district, Orchard Road just right below the hotel. Thank you again for your valuable patronage and we look forward to welcoming you back again. Yours sincerely, Danny Wong - Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from melbourne

Nice hotel with free upgrade

Posted Feb 2, 2017
Great location, friendly staff, nice view to orchard road, 1 min walk to MRT station.
Comment from Hotel Management
Feb 6, 2017 by Hotel Manager, Hotel Management
Dear Joe, It is pleasing to learn from you about the friendly service rendered by the team. We always strive to deliver warm Asian hospitality to each and every guest and aim to create a unique and memorable experience in every occasion. Your kind review will inspire the team to continue to serve the Meritus Way. We look forward to the pleasure of your future visits to us. Yours sincerely, Danny Wong - Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Buffalo, NY

Great location for shopping on Orchard Road

Posted Feb 1, 2017
Pros: Location, amenities, fantastic club lounge with a panoramic view of Singapore. Abundant food and helpful staff in the lounge.
Cons: Hotel lobbies (there are several) are dated and notoriously chaotic with large groups of noisy tourists checking in or out, or just waiting for rides
Location: Great location in the busiest stretch of Orchard Road. Two subway stations within a five minute walk. Numerous shopping malls within the same radius.
There is no single best hotel in Singapore. Being close to shopping means being farther to Marina and vice versa. Mandarin Orchard is for shopping but other attractions are easily available by subway. Hotel is in the beehive of shopping district and in order to get to the lobby on the fifth floor you need to negotiate a shopping mall or know a quick but easy to miss shortcut. Very busy lobbies, full of Chinese tourists in large groups. Room on a small side but modern, clean and adequate. Fantastic Club Lounge on the top 38th floor. Views, food and service are top notch.
Comment from Hotel Management
Feb 6, 2017 by Hotel Manager, Hotel Management
Dear Chris, Thank you for staying at the Mandarin Orchard Singapore amongst many other hotels along the bustling Orchard Road shopping district. We are heartened that you found the hotel outstanding in our service delivery, especially at Meritus Club. The people really do make the difference and we will certainly be sharing your praises with the team to inspire them to continue to perform as well. Thank you again for your assurance of the Mandarin Orchard Singapore; we look forward to have you stay with us again. Yours sincerely, Danny Wong - Hotel Manager
1 out of 5
by A verified traveler

Leaving for Good.

Posted Jan 31, 2017
Cons: Customer service, speed of service, any kind of service or nice attitude from staff.
My family and I have stayed at this hotel several times over the past few decades. It saddens me to say how disappointed I am at the entire Hotel. Being world travelers we understand that accommodations are subjected to availability. There were a few incidents this trip that has left me speechless due to the level of customer service and the inconveniences for the hotel guests. Booked and paid for 2 Itineraries from Expedia with the request of 2 Single Beds and Smoking Room if available. I spoke to and Expedia Representative and everything was settled. I needed 1 more night to my intinerary so booked and paid for 2 Itineraries that connected to each other. Same room same request of 2 Single Bed and Smoking Room if Available. I spoke to Expedia and to the hotel on multiple occasions, which can be checked through records for evidence. So everything was fine. Except. A few days before checking in I get emails that my requests could not be accommodated. I talked to the hotel and there was no solution other than 1 King Bed with one roll away. Main point being, if this was booked last minute and ridiculous requests were being demanded that is one thing. But for a hotel guest to get a phone call saying there is no other way and that is the only thing the hotel can do notified right before the trip? Was there any solution that the hotel and guest could come up with. I insisted on the representative to call me the next day to see if we both had any new ideas.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 29, 2017
Best position in Singapore near shopping mall and mrt station
Comment from Hotel Management
Feb 1, 2017 by Hotel Manager, Hotel Management
Dear Sir/Madam, Thank you for choosing to stay with us amongst many hotels along the bustling Orchard Road shopping district. We look forward to welcome you back again on your next shopping trip to the country. Yours sincerely, Danny Wong - Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Orchard Road next to Takashimaya & Paragon Mall.

Posted Jan 20, 2017
Convenient place to stay as many shopping and restaurants inside and outside Mandarin Orchard Hotel. Some disappointment as I booked 2 rooms for 2 friends which we check-in, in the afternoon. As one room is not ready, we informed the reception that it is alright as my other friend will only arrive 1am-2am. He will collect his access key later. We gave his name and estimated arrival time to the reception to input to the system. I received an SMS in the evening informing that the room is available. To avoid any doubt, I called the reception to re-confirm of the earlier arrangement. Upon arrival, my friend faced difficulty to collect his access key as the system cannot find his name and no information of the earlier arrangement made. My friend booked for another room but rethink and decided to call me at 1am+. Finally the reception managed to trace my name, checked-in friend name and his name in the system.
Comment from Hotel Management
Jan 26, 2017 by Hotel Manager, Hotel Management
Dear Ng, Thank you for taking the time to write your review of the hotel; all feedback is very important and every comment is both read and noted. Guests are always our priority and their safety is the utmost concern of the hotel. We are sorry for the inconvenience which may have caused to you and your friend. We thank you again for your valuable patronage and we hope there will be an opportunity to welcome you back despite your last experience. Yours sincerely, Danny Wong - Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Center of Orchard Road

Posted Jan 19, 2017
Facilities like smartphone provided in the room for guest to make local call, call to 15 countries and Internet data (all Free of charge) is a great convinience during the stay. Breakfast needs improvement.
Comment from Hotel Management
Jan 25, 2017 by Hotel Manager, Hotel Management
Dear Mr He, It is wonderful to learn our new addition of 'handy' smartphone brought about great convenience for you with complimentary access to unlimited 4G data and being able to call home. We have noted your comments on breakfast and given them to the relevant departments for their review; thank you for giving the Hotel an opportunity to improve. We look forward to welcoming you back in the future. Yours sincerely, Danny Wong - Hotel Manager