Orchard Road next to Takashimaya & Paragon Mall.
Posted Jan 20, 2017
Convenient place to stay as many shopping and restaurants inside and outside Mandarin Orchard Hotel.
Some disappointment as I booked 2 rooms for 2 friends which we check-in, in the afternoon. As one room is not ready, we informed the reception that it is alright as my other friend will only arrive 1am-2am. He will collect his access key later. We gave his name and estimated arrival time to the reception to input to the system. I received an SMS in the evening informing that the room is available. To avoid any doubt, I called the reception to re-confirm of the earlier arrangement.
Upon arrival, my friend faced difficulty to collect his access key as the system cannot find his name and no information of the earlier arrangement made. My friend booked for another room but rethink and decided to call me at 1am+. Finally the reception managed to trace my name, checked-in friend name and his name in the system.
Comment from Hotel Management
Jan 26, 2017 by Hotel Manager, Hotel Management
Thank you for taking the time to write your review of the hotel; all feedback is very important and every comment is both read and noted.
Guests are always our priority and their safety is the utmost concern of the hotel. We are sorry for the inconvenience which may have caused to you and your friend.
We thank you again for your valuable patronage and we hope there will be an opportunity to welcome you back despite your last experience.
Danny Wong - Hotel Manager