Ratings based on 888 Verified Reviews

3.8 out of 5
83% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from melbourne

Posted Mar 23, 2017
Pros: Very convenient for shopping and eating places.
Very happy overall. In fact I stay at the park Royal hotel and do recommend it to family and friends. This time I envisaged a bit of a few. Unfriendly staff. Hope it does not happen again. The desk staff were superb and so watered the concierge staff.
5 out of 5
Recommended
for Everyone
by A verified traveler from new zealand

Excellent

Posted Mar 5, 2017
Pros: clean & tidy breakfast was just perfect , everything was fresh. Everything was up to date.
Cons: nil
Location: shopping was all close by within distance.
Excellent great service , friendly smile been a real pleasure , staying here. Will fully recommend to others to stay here. Thank you very much for the service , and excellent staff at park royal.
Comment from Hotel Management
Mar 22, 2017 by Benny Chung, Hotel Management
Dear Bob, Thank you for your thoughtful review of PARKROYAL on Kitchener Road. As we strive to create memorable hotel experiences for our guests, we are delighted that you enjoyed the friendly, professional and attentive service that we are committed to deliver. We will of course share your kind feedback with the rest of the team and hope to welcome you back soon. Best Regards, Benny Chung General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from West Lafayette, IN

Nice hotel in a good area

Posted Mar 4, 2017
I had a wonderful stay with Park Royal, it was in a great area with great eating joints around the hotel. It is also really near one of the only 24 hrs stores in Singapore, which is Mustafa. The only negative was that the AC in our room was horrible and I don't think it was working at all times, so sometimes in the middle of the night the room would get really hot. Otherwise I thought the hotel was really nice, the room was spacious and clean. Good hotel to go and stay when you are in Singapore.
Comment from Hotel Management
Mar 22, 2017 by Benny Chung, Hotel Management
Dear Vignesh, Thank you for sharing your experience with us, and we are pleased that you enjoyed the convenience of our unique locale. Please accept our sincere apology for the negative experience regards to the air conditioning in your room. To share, we are continuously looking at way to improve our facilities. I value your patronage and hope to welcome you back to PARKROYAL on Kitchener in the future for a more successful experience. Best Regards, Benny Chung General Manager
4 out of 5
by A verified traveler

Close to Little India. You can walk late night.

Posted Mar 1, 2017
Pros: For one night stay ok
Cons: Rooms should be redesigned.
Location: Centrally located
Our room was not good, it has only length. TV position weired. Not happy with rooms. Breakfast was excellent.
Comment from Hotel Management
Mar 23, 2017 by Benny Chung, Hotel Management
Dear Sir/ Madam, Thank you for sharing your experience with us, and we are pleased that you enjoyed the convenience of our unique locale. We hope your stay was pleasant and we look forward to always providing you with the best service whenever you visit us. Best Regards, Benny Chung - General Manager
4 out of 5
Recommended
for Families
by A verified traveler from Kuala Lumpur, Malaysia

Hotel is located in a strategic place.

Posted Feb 26, 2017
Pros: Convenience
Cons: Please place sofas around the lobby area. It is very limited and many people have to stand around the lobby. When waiting for pick up and tour buses.
Location: Strategic location and near by many shopping malls and eateries.
It is walking distance to the MRT and shopping areas like Mustaffa and City Mall.
Comment from Hotel Management
Mar 23, 2017 by Benny Chung, Hotel Management
Dear Josephine, Thank you for sharing your experience with us, and we are pleased that you enjoyed the convenience of our unique locale. With regards to having more seats at the lobby area, we do have a hospitality lounge on the right side of our entrance. I value your patronage and hope to welcome you back to PARKROYAL on Kitchener soon. Best Regards, Benny Chung - General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Good location, near mrt and indian food.

Posted Feb 15, 2017
I arrived at 5:30 a.m. after a short overnight flight from India. The receptionist guided me to the lounge to rest. At 7:30 she allowed me to check in early. I was feverish and tired, and it made all the difference in the world to be able to sleep. Thank you, Pinky!!!!!!!
Comment from Hotel Management
Mar 23, 2017 by Benny Chung, Hotel Management
Dear xx, Thank you for taking your time to write this generous review of us. Our vision is to create memorable hotel experiences for our guests and we are delighted that you enjoyed the service and had a positive stay. As we strive to create memorable hotel experiences for our guests, our associates are focused on taking care of the needs of our valued guests with highly attentive service and utmost professionalism to ensure your stay is a memorable one. Providing excellent service is at the core of our service commitment to our guests and your kind words will definitely motivate the team to keep up our high standards. We look forward to welcoming you back for another wonderful experience. Best Regards, Benny Chung - General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from nz

Ice location. Very central to our needs

Posted Jan 30, 2017
Very relaxing staff very helpful breakfast was nice
Comment from Hotel Management
Mar 23, 2017 by Benny Chung, Hotel Management
Dear Sushila, Thank you for your thoughtful review of PARKROYAL on Kitchener Road. As we strive to create memorable hotel experiences for our guests, we are delighted that you enjoyed the friendly, professional and attentive service that we are committed to deliver. We will of course share your kind feedback with the rest of the team and hope to welcome you back soon. Best Regards, Benny Chung - General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic family room

Posted Jan 13, 2017
Loved the two very roomy room at the hotel. Staff v friendly. Excellently located nxt to mrt station and loved the vibe of little india
Comment from Hotel Management
Mar 23, 2017 by Benny Chung, Hotel Management
Dear Guest, Thank you for taking your time to write this generous review of us. Our vision is to create memorable hotel experiences for our guests and we are delighted that you enjoyed the service and had a positive stay. As we strive to create memorable hotel experiences for our guests, our associates are focused on taking care of the needs of our valued guests with highly attentive service and utmost professionalism to ensure your stay is a memorable one. Providing excellent service is at the core of our service commitment to our guests and your kind words will definitely motivate the team to keep up our high standards. We look forward to welcoming you and your family back for another wonderful experience. Best Regards, Benny Chung General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Close to everywhere, very nice staff

Posted Jan 9, 2017
The staff are all well trained and polite, very professional. All my inquires both from my room and at the reception were handled super quickly and with patience. Highly recommend it.
Comment from Hotel Management
Mar 23, 2017 by Benny Chung, Hotel Management
Dear Hadi, Thank you for your thoughtful review of PARKROYAL on Kitchener Road. As we strive to create memorable hotel experiences for our guests, we are delighted that you enjoyed the friendly, professional and attentive service that we are committed to deliver. We will of course share your kind feedback with the rest of the team and hope to welcome you back soon. Best Regards, Benny Chung - General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from australia

Hotel mostly for indians

Posted Dec 28, 2016
Pros: breakfast
Cons: room needs maintance
Location: good location close to train station and shopping
very busy hotel full of Indians. Felt I was in India
Comment from Hotel Management
Mar 23, 2017 by Benny Chung, Hotel Management
Dear S, Thank you for sharing your experience with us, and we are pleased that you enjoyed the convenience of our unique locale. We are glad you enjoy the breakfast served in Spice Brasserie and we look forward to always providing you with the best service whenever you visit us. Best Regards, Benny Chung - General Manager