Ratings based on 165 Verified Reviews

4.1 out of 5
87% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from india

Only close to shopping area

Posted Aug 19, 2016
Not goodexperience with pan pacific orchard,room carpet was very old and not clean
Comment from Hotel Management
Aug 23, 2016 by Pan Pacific Orchard, Hotel Management
Thank you for making the choice to stay with Pan Pacific Orchard. We are regretful that your recent visit has fallen short of expectations and wish to share that it is certainly not in line with the level of service that we strive to achieve at Pan Pacific Orchard. Your comments have been highlighted to the respective teams to ensure we do not allow similar incidents to re-occur. I hope that you will not let this deter you from visiting us again and we look forward to welcoming you back to Pan Pacific Orchard. Warmest Regards, Craig Syphers General Manager
4 out of 5
Recommended
for Business Travelers
by A verified traveler

nice hotel close to Orchard Road

Posted Aug 2, 2016
Pros: comfortable hotel lobby; delightful all day dining restaurant and hotel lounge
friendly and helpful hotel front desk and service staff; quiet hotel despite in close proximity to Orchard Road; comfortable hotel lobby; delightful all day dining restaurant and hotel lounge
Comment from Hotel Management
by Pan Pacific Orchard, Hotel Management
Thank you for making the choice to stay with Pan Pacific Orchard. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. Looking forward to seeing you again soon. Warmest regards, Craig Syphers General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jul 31, 2016
Nice hotel although surroundings outside the hotel wasn't great. We stayed on the highest floor with a view that wasn't that fantastic. The room however was very cozy and clean. Hotel staff were helpful and friendly making sure our room service arrived. Thumb up to the hotel staff.
Comment from Hotel Management
by Pan Pacific Orchard, Hotel Management
Thank you for making the choice to stay with Pan Pacific Orchard. I am very pleased to hear that our associates made your stay pleasant. We hope that you will return to Pan Pacific Orchard, as we will certainly welcome the chance to impress you again! Warmest regards, Craig Syphers General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 28, 2016
Good location, good hotel, near Orchard Road and shopping centers.
Comment from Hotel Management
by Pan Pacific Orchard, Hotel Management
Thank you for making the choice to stay with Pan Pacific Orchard. I am pleased that you enjoyed the convenience of staying at our hotel, which is in the heart of Orchard Road and a very strategic location that brings our guests just a few steps away from must-see attractions and various entertainment options. Looking forward to seeing you again soon. Warmest regards, Craig Syphers General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Perth, W.A.

Close to Orchard Rd and ammenities (train etc)

Posted Jul 27, 2016
Pros: Friendly and helpful staff
Location: Orchard Rd - Shopping and attractions
Very good hotel, friendly and helpful staff. Never had a problem waiting for taxi's or anything and was up in the executive room which was big and comfortable. Recommended.
Comment from Hotel Management
by Pan Pacific Orchard, Hotel Management
Thank you for making the choice to stay with Pan Pacific Orchard. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to seeing you again and as always, continue to be at your service. Warmest regards, Craig Syphers General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from SIN

Fantastic

Posted Jul 9, 2016
Couldn't fault a thing at this hotel, clean, tidy and the facilities were fantastic. Right next to the shops, and tube, everything was walking distance. Would recommend to anyone.
Comment from Hotel Management
Jul 11, 2016 by Pan Pacific Orchard, Hotel Management
Thank you for making the choice to stay with Pan Pacific Orchard. We are glad that you found our rooms not only clean, but well-equipped with modern amenities. We are also pleased that you enjoyed the convenience of staying at our hotel, which is in the heart of Orchard Road and a very strategic location that brings our guests just a few steps away from must-see attractions and various entertainment options. We look forward to seeing you again and as always, continue to be at your service. Warmest regards, Craig Syphers General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Philippines

Nice hotel nearby Orchard

Posted Jun 20, 2016
The facilities are excellent! I love the bed so comfortable to sleep...the taxi is easy to get! The staff are cool and very accomodating!!
Comment from Hotel Management
Jun 27, 2016 by Pan Pacific Orchard, Hotel Management
Thank you for making the choice to stay with Pan Pacific Orchard. We are glad that you found our rooms not only comfortable, but well-equipped with modern amenities. We are also delighted that the impeccable service delivered by our associates was able to exceed your expectations. We look forward to seeing you again and as always, continue to be at your service. Warmest regards, Craig Syphers General Manager
3 out of 5
by A verified traveler

Good location. Breakfast patchy.

Posted Jun 19, 2016
Great location. Breakfast sensational 18 June but mediocre 19 June. Excellent gym and clean pool. Our shower had a design fault - water all over the floor and management were receptive and response immediate (thank you for the tea). Concierge Boon went out of his way to be helpful. Nothing wrong with this hotel, just not a stand out.
Comment from Hotel Management
Jun 27, 2016 by Pan Pacific Orchard, Hotel Management
Thank you for making the choice to stay with Pan Pacific Orchard. We appreciate your time to provide us with feedback about your stay. We are sorry to hear that some of the things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our respective teams. We do hope you give us another chance as we will definitely improve our services. Warmest regards, Craig Syphers General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta GA

a good one in a calm area

Posted May 28, 2016
Stayed in a studio room, quite spacious, amenities were good, room service was pretty fast, but had an issue with housekeeping. Cleanliness was unsatisfactory and, service was slow. Small lobby restaurant.
Comment from Hotel Management
May 31, 2016 by Pan Pacific Orchard, Hotel Management
Thank you for making the choice to stay with Pan Pacific Orchard. We are glad that you found our rooms not only spacious, but well-equipped with modern amenities. We have taken your comments into consideration, please be assured that your feedback is important to us and we will be taking the necessary steps to action on your comments. We hope to welcome you back to the hotel in the near future. Warmest regards, Craig Syphers General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Great hotel and location for the price

Posted May 21, 2016
Pros: Clean, modern rooms. Fairly convenient location just off of Orchard Rd.
Cons: Very minor detail but the staff who hail taxis from the lobby could be friendlier.
Location: 5-10 minute walk to the Orchard MRT, very close to the Wheellock/Shaw/Tang/Scott's underpass and intersection.
Clean, modern, spacious rooms. Free wi-fi and bottled water (it's the little things that count). The front desk staff and concierge were friendly and knowledgeable. Just off of Orchard Rd. yet just a 5-10 minute walk from the Orchard MRT station - so you get the benefits of a great location without the noise. I would definitely stay here again.
Comment from Hotel Management
May 23, 2016 by Pan Pacific Orchard, Hotel Management
Thank you for making the choice to stay with Pan Pacific Orchard. We are glad that you found our rooms not only clean, but well-equipped with modern amenities. We are also glad that you enjoyed the convenience of staying at our hotel, which is near the main Orchard Road shopping district and a short walk away from public and private transportation. We look forward to your next visit to the hotel and as always, continue to be at your service. Warmest regards, Craig Syphers General Manager