Ratings based on 251 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified traveler from sydney

Near Orchard Road - very convenient

Posted Aug 29, 2015
Pros: Pacific Lounge super, staff pleasant and helpful
Cons: All ok
Location: Shopping, dining, convenient to MRT
First stay - will definitely return. Staff excellent.
5 out of 5
Recommended
for Everyone
by A verified traveler from KA, CA

Nice hotel in orchard district.....

Posted Aug 25, 2015
Great hotel with friendly staffs right behind orchard road which is the main high end shopping district. Great convenient location, friendly staffs, nice hotel buffet on ground floor.
Comment from EPC
Aug 28, 2015 by Pan Pacific Orchard, EPC
Thank you for making the choice to stay with Pan Pacific Orchard. Thank you for sharing your experience with us and it’s great to hear that you enjoyed our impeccable service delivered by our hotel associates as well as the hotel buffet. We are also glad that you enjoyed the convenience of staying at our hotel, which is a mere stone's throw away from the main Orchard Road shopping district and a short walk away from public and private transportation. We hope that you will return to Pan Pacific Orchard, as we will certainly welcome the chance to impress you again! Warmest Regards, Valerie Loy Marketing Communications Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Nice hotel w/easy access to shopping & sightseeing

Posted Aug 20, 2015
Pros: Location, services
Cons: One issue which took a bit too long to resolve, a bit more workspace, and a bit large buffet
Location: Shopping, museums, many restaurants -- lots of things close or convenient by easy transportation.
The hotel is very nice -- located conveniently at one end of Orchard Road and within a few minutes' walk of the MRT station with easy access to the rest of the area. We were upgraded to an Executive Room with two beds. It worked out well for my daughter's and my vacation. The breakfast buffet was very nice as well. From desk staff was outstanding in providing advice and directions for sightseeing and local activities. I've been to Singapore a number of times but not for a while and this was my daughter's first time -- great experience.
Comment from EPC
Aug 25, 2015 by Pan Pacific Orchard, EPC
Thank you for making the choice to stay with Pan Pacific Orchard. Thank you for sharing your experience and it’s great to hear that you enjoyed your stay with us. We are glad that you enjoyed the convenience of staying at our hotel, which is a mere stone's throw away from the main Orchard Road shopping district and a short walk away from public and private transportation. We are also delighted that the impeccable service delivered by our staff was able to exceed your expectations. We hope that you will return to Pan Pacific Orchard, as we will certainly welcome the chance to impress you again! Warmest Regards, Valerie Loy Marketing Communications Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Fab hotel with an amazing pool on 4th floor.

Posted Aug 13, 2015
A great location for a stopover. Easy reach of all attractions and not too far from airport.
Comment from EPC
Aug 28, 2015 by Pan Pacific Orchard, EPC
Thank you for making the choice to stay with Pan Pacific Orchard. Thank you for sharing your experience and it’s great to hear that you enjoyed your stay with us. We are glad that you enjoyed the convenience of staying at our hotel, which is a mere stone's throw away from the main Orchard Road shopping district and a short walk away from public and private transportation. We hope that you will return to Pan Pacific Orchard, as we will certainly welcome the chance to impress you again! Warmest Regards, Valerie Loy Marketing Communications Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Paris

Hotel tres bien situé, proche de Orchard Road

Posted Aug 10, 2015
Super hôtel sécurisé. moderne et très propre, chambre très spacieuse, épicerie juste à côté. Accessible par l'arrière à Orchard Road, 10 minutes de Ion, bus et métro
5 out of 5
Recommended
for Everyone
by A verified traveler from 日本

部屋・食事・立地、三拍子揃ってます

Posted Aug 1, 2015
Pros: 食事。 シンガポールではこちら以外に価格・クラス共もっと上のホテルに何箇所か滞在しましたが こちらの朝食が一番よかった。 品数が特別多いわけではないが、味がとても良い。 品数だけ多く味がダメなホテルは多いが、こちらは逆。 部屋の紅茶もコーヒーもとても美味しかった。
Cons: ホテル自体には特にありませんでしたが、 近隣のライブハウス?でしょうか、 夜中になっても騒音が酷く、窓越しでしたが多少気になりました。
Location: 立地はオーチャード駅から徒歩5~6分、どこへ行くにも便利です。
studioに4泊。 部屋は広く使い易く清潔。快適でした。 室温も調節できますし、アメニティも必要充分。 部屋の紅茶がここまで充実しているホテルは珍しいかも。
5 out of 5
Recommended
for Everyone
by A verified traveler from sg

Very comfortable stay. Very good.

Posted Jul 3, 2015
Very good staff. Good Buffett. Clean room. Comfortable stay.
3 out of 5
Recommended
for Everyone
by A verified traveler from HOUSTON

Pleasant Hotel next to Orchard Road

Posted Jun 20, 2015
Pros: It's right next to Orchard Road
Cons: Would improve the attitude of the Bellboys to be more welcoming since they are the first people that any one interacts with. Linen should be clean
Location: Everything is within walking distance
The hotel reception staff were very nice and Roxanne at the reception looked after all my needs. She was even good enough to extend a late check out to 5 pm which is what I liked the best about the hotel. The rooms were not refreshed in the evening like a normal 5 star and when I asked why, I was informed that I need to request them to do it while the night before the room was refreshed. Around 10 pm I asked for some bath towels and I was sent a pair of dirty towels which I returned immediately and they came back again with another batch of dirty towels which I had to return again so never did get the towels. I also had to inform the reception that the bedsheets were dirty and then it was changed...The pool area had a few cracked tiles so it would be wise to be cautious when walking in some areas. Generally it was not a bad hotel for the price that was paid. Bell boys looked at people suspiciously and were not that friendly. The staff were all generally friendly otherwise
Comment from Hotel Management
Jun 22, 2015 by Valerie Loy, Marketing Communications Manager , Hotel Management
Thank you for making Pan Pacific Orchard your hotel of choice. We are delighted to know that our Duty Manager, Roxanne made sure all your needs were met, and that she managed to go the extra way to extend a late check out for your convenience. With regards to your comments about the dirty towels, please be sure that this is not the level of service that we are known for and that we are looking into this, as well as the issue with the cracked tiles that you have mentioned, and the service of our concierge team. We wish to assure you that we are taking the necessary actions to prevent this from occurring again. We hope to have another chance to host you again in the near future. - Warmest regards, Valerie Loy Marketing Communications Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Really really nice hotel

Posted Jun 18, 2015
Really nice experience in the hotel. The service was great, staff were helpful, we had a very late flight returing to our home that night and the hotel offered a place for us to bath and get changed. The room was big and tidy, toilet and bathroom was also good, with bath salts provided for relaxed bath. King size bed was provided and there were choices of pillows for us. Wonderful gym and jaccuzi. Incredible experience. We will miss this hotel.
Comment from Hotel Management
Jun 22, 2015 by Valerie Loy , Hotel Management
Thank you for making Pan Pacific Orchard your hotel of choice. We are pleased to know that you enjoyed the warm and helpful service provided by our associates throughout the hotel, and that you found the guestroom large, clean and well-maintained. We are also glad that you enjoyed the small touches that we provided to make your stay a comfortable one, such as bath salts for an enjoyable bath, and customised pillow selections. We look forward to welcoming you back to the hotel soon! Warmest regards, Valerie Loy, Marketing Communications Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from tasmania

good location, reception and checkout good

Posted May 30, 2015
Pros: pool good, modern room facilities
Cons: wine sevice
Location: shopping,
room a bit tight but is inner city. dinning service good except for wine service.
Comment from Hotel Management
Jun 4, 2015 by Valerie , Hotel Management
Thank you for making Pan Pacific Orchard your hotel of choice. We are extremely pleased to hear that you enjoyed your time at our hotel and delighted by the exceptional service experienced. We look forward to welcoming you back again! - Warmest regards, Valerie Loy, Marketing Manager