Ratings based on 338 Verified Reviews

4.7 out of 5
93% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Grand historic hotel

Posted Jan 13, 2017
As expected, grand colonial building Fabulous staff, so charming and helpful. Impeccable service, unusual these days and high standards of cleanliness which makes up for the noisy air con and rattly ceiling fans! Which of course add to the charm
5 out of 5
Recommended
for Everyone
by A verified traveler from m

Posted Jan 8, 2017
Very good experience for us. Good memory. We would like to book next time also.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Still the best

Posted Dec 17, 2016
At Raffles for our tenth anniversary, we had been before a couple of years previously. The high standards remain - service is excellent and the Christmas decorations were the epitome of good taste. We mentioned our anniversary on checking in and returned after dinner to find the room decked out in rose petals, roses and complimentary champagne. Dinner at the Raffles Grill was a highlight. I hope that the upcoming renovation does nothing to lessen the character of this splendid and historic hotel.
Comment from Hotel Management
Dec 29, 2016 by Simon H, Hotel Management
Dear Ryan, Thank you for taking the time to write this kind review. I am delighted to read that you have decided to come back for a return stay on such a special occasion and experienced the same excellent and personalised service, as well as the dining experience at Raffles Grill. The upcoming restoration of the hotel is designed to ensure that we retain what is so special about Raffles – the ambiance, the service, the charm and the heritage of the hotel. Thank you once again for your lovely comments, and I hope to welcome you back for another visit soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

amazing experience

Posted Dec 2, 2016
Pros: The energy.
Cons: The shower room
Location: very convenience. few minutes walk to subway. many good restaurant near by. Central location.
All the staff are very courteous and positive energy. The hotel environment is absolutely beautiful, grand architecture, high ceiling, elegant and sophisticated. I have not experience another hotel like this one.
Comment from Hotel Management
Dec 29, 2016 by Simon H, Hotel Management
Thank you for taking the time to write this kind review. I am delighted to read that you had the opportunity to visit Raffles Singapore, and found your stay to be worth it to experience the courteous service, colonial atmosphere and charm surrounding the hotel, as well as our central location. Thank you once again for your lovely comments, and I hope to welcome you back for another visit soon!
5 out of 5
Recommended
for Couples
by A verified traveler from Perth, Western Australia

Residing at Raffles

Posted Nov 30, 2016
It is true what they say. One does not stay at Raffles, rather one 'resides' at Raffles. This hotel is an experience. It is as though you are transported back in time to another age, to a different style of living. All staff are polite and attentive resulting in constant impeccable service. They appear genuine in doing everything they can to make your stay a special one. Indeed, we were genuinely sad to leave. Our time at the hotel included the occasion of my wife's 60th birthday. She was spoilt by the hotel staff throughout the whole day. Birthday cake(s), birthday wishes from many of the staff as we walked around the hotel and of course our butler's singing happy birthday. When we returned to our room that day following our evening meal my wife was almost brought to tears by a birthday gift from Raffles of a massive bouquet of orchids placed in our room whilst we were out. Thank you everyone at Raffles. Our five days spent with you will live in our memory for ever.
Comment from Hotel Management
Dec 29, 2016 by Simon H, Hotel Management
Dear David, Thank you for your splendid review. I am extremely delighted to know that you have chosen to stay with us, and that you had a fantastic stay, from the attentive service that our staff provided to the birthday celebrations arranged specially for your wife on her special day. At Raffles, the comfort and satisfaction of our guests is of utmost importance, hence it heartens me to know that the service rendered by our staff has met your expectations. I will be sure to share your feedback with my team at Raffles, and that we hope to welcome you back with us soon for a return stay!
3 out of 5
Recommended
for Everyone
by A verified traveler

Great Expectation Not Fulfilled

Posted Nov 3, 2016
Pros: The history. The location. Architecture
Cons: The room was directly on the road.
Location: Located near Raffles City and CHiMES - lots of great restaurants. Not far from Marina Bay
I have waited to send this review because it has been difficult to know what to say. I know Raffles Hotel is an institution in Singapore and I did have a pleasant stay there several years ago. Unfortunately, this stay was not what we expected. I do think that having booked through Expedia had something to do with the experience. Almost immediately upon arriving, when I asked a simple question the response was "you booked through Expedia" so that is not available. The room we received also seemed to be "reserved for Expedia reservations". The room was in the older part of the hotel and right on the street - not as relaxing and private as we expected. The General Manager did apologise to us for our experience when we were leaving.
Comment from Hotel Management
Nov 18, 2016 by Simon H, Hotel Management
Dear guest, Thank you for visiting us and I am deeply concerned to know that your visit to Raffles fell short of your expectations. Please leave us your contact details for us to get in touch with you on more details of your experience. I will also share your comments with my colleagues to prevent a reoccurrence and I hope that you trust in our commitment to continuously improve and provide only the best service to our guests, and we hope to welcome you back again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane, Australia

A wonderful experience of yester year feeling.

Posted Oct 20, 2016
Pros: Old feeling
Cons: Only that the coffee and milk were not replenished daily.
Location: We have stayed in this area several times before so knew the transport system and the new Marina Bay.
It was wonderful to have the feeling of what fine hotels would have been years ago.
Comment from Hotel Management
Oct 26, 2016 by Simon H, Hotel Management
Thank you for taking the time to write this kind review. I am delighted to read that you had the opportunity to visit Raffles Singapore, and found your stay to be worth it to experience the yester year and how fine hotels were like back then, with our colonial atmosphere and charm surrounding the hotel. Thank you once again for your lovely comments, and I hope to welcome you back for another visit soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from melbourne

Experience of a lifetime.

Posted Oct 16, 2016
Pros: The historic feel and exceptional staff.
Cons: Everything was wonderful. Just hope the planned refurbishment doesn't lose the character.
Location: Close to everything.
From the moment you arrive at Raffles you are made to feel special. The historic feel of the hotel is something that you get with no other hotel. The public rooms and suites are beautiful and flowers decorate all the rooms . Everything about the hotel is quality and it's the special touches that set it apart. The staff are exceptional and nothing is too much trouble, Special thanks to our butlers John, Ayako, and Francis. We stayed five nights and were at Raffles to celebrate a birthday party at Sunday brunch.After brunch our friends continued to party in our room and our wonderful butlers kindly bought us everything we needed to make it a great time. The Sunday brunch although expensive was incredible. It was better than Michelin food I have just had in France. Already we are making plans for a return visit. Raffles is not just a hotel but an experience to remember always
Comment from Hotel Management
Oct 19, 2016 by General Manager, Hotel Management
Thank you for taking the time to share about your recent visit to Raffles Singapore, and for choosing to come to Raffles. I am pleased to read that you found your stay here to be such a fantastic experience, from the stunning architecture, to the exceptional service and hospitality that we continuously strive to deliver. I will be sure to share your compliments with my colleagues John, Ayako and Francis from the Butler team here at Raffles, and I, too, hope to welcome you back for another stay soon. Yours sincerely, Simon Hirst General Manager Raffles Singapore
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Great caracheter Great atmosphere

Posted Sep 12, 2016
Centrally located . Just what I expected from old Singapore.
Comment from Hotel Management
Sep 24, 2016 by General Manager, Hotel Management
Thank you for taking the time to write this kind review. I am delighted to read that you had the opportunity to visit Raffles Singapore, and enjoyed the beautiful colonial architecture and atmopshere. Thank you once again for your lovely comments, and I hope to welcome you back for another visit.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney Australia

wonderful historic hotel treated like royalty

Posted Sep 6, 2016
Pros: Historic
Cons: Min bar prices a little too expensive. Choice of fruit available in rooms could be more tropical
Location: Centrally located near 3 MRT stations, numerous bus routes and walking distance to harbour, attractions and restaurants.
Upon arrival we were greeted by traditionally garbed doorman. With the door opened for us we were led into a beautiful reception area and offered drinks until our personal butler led us to our room. The historic building was in immaculate condition. Our room was as large as an apartment. Our butler went out of her way to guide us to seeing as much of Singapore as possible . Our stay was enjoyable and the staff were helpful.
Comment from Hotel Management
Sep 15, 2016 by General Manager, Hotel Management
Thank you for choosing to stay at Raffles, and for taking the time to share this wonderful review with us. I am thrilled that you enjoyed your stay here, from the spacious and luxurious suites, to the great central location and high level of service that we at Raffles constantly strive to deliver. I will definitely be sharing your kind words with my team here at Raffles, and I look forward to welcoming you back for another stay soon.