Ratings based on 593 Verified Reviews

4.7 out of 5
93% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Excellent hotel with great service.

Posted Feb 21, 2017
Pros: Most is said in the previous statement
Cons: The hotel is being renovated .
Location: Excellent location . From the hotel it is easy access to a large number of places of interest depending on individual taste and interest
An oasis in a busy city. An architectural building of historical importance giving a taste of old British colonialism. Excellent service and friendly staff that make you feel like royalty. Singapore became our favorite city and the hotel stay made our trip
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 23, 2017
Terrific place to stay. So much history and a real taste of a bygone era.
5 out of 5
Recommended
for Everyone
by A verified traveler

Grand historic hotel

Posted Jan 13, 2017
As expected, grand colonial building Fabulous staff, so charming and helpful. Impeccable service, unusual these days and high standards of cleanliness which makes up for the noisy air con and rattly ceiling fans! Which of course add to the charm
5 out of 5
Recommended
for Everyone
by A verified traveler from m

Posted Jan 8, 2017
Very good experience for us. Good memory. We would like to book next time also.
3 out of 5
by A verified traveler from london

Posted Jan 1, 2017
Very tired and dated Long bar very overrated No bar of any comfort as I would expect that you can have a drink in without mixing with tourists
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Still the best

Posted Dec 17, 2016
At Raffles for our tenth anniversary, we had been before a couple of years previously. The high standards remain - service is excellent and the Christmas decorations were the epitome of good taste. We mentioned our anniversary on checking in and returned after dinner to find the room decked out in rose petals, roses and complimentary champagne. Dinner at the Raffles Grill was a highlight. I hope that the upcoming renovation does nothing to lessen the character of this splendid and historic hotel.
Comment from Hotel Management
Dec 29, 2016 by Simon H, Hotel Management
Dear Ryan, Thank you for taking the time to write this kind review. I am delighted to read that you have decided to come back for a return stay on such a special occasion and experienced the same excellent and personalised service, as well as the dining experience at Raffles Grill. The upcoming restoration of the hotel is designed to ensure that we retain what is so special about Raffles – the ambiance, the service, the charm and the heritage of the hotel. Thank you once again for your lovely comments, and I hope to welcome you back for another visit soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

amazing experience

Posted Dec 2, 2016
Pros: The energy.
Cons: The shower room
Location: very convenience. few minutes walk to subway. many good restaurant near by. Central location.
All the staff are very courteous and positive energy. The hotel environment is absolutely beautiful, grand architecture, high ceiling, elegant and sophisticated. I have not experience another hotel like this one.
Comment from Hotel Management
Dec 29, 2016 by Simon H, Hotel Management
Thank you for taking the time to write this kind review. I am delighted to read that you had the opportunity to visit Raffles Singapore, and found your stay to be worth it to experience the courteous service, colonial atmosphere and charm surrounding the hotel, as well as our central location. Thank you once again for your lovely comments, and I hope to welcome you back for another visit soon!
5 out of 5
Recommended
for Couples
by A verified traveler from Perth, Western Australia

Residing at Raffles

Posted Nov 30, 2016
It is true what they say. One does not stay at Raffles, rather one 'resides' at Raffles. This hotel is an experience. It is as though you are transported back in time to another age, to a different style of living. All staff are polite and attentive resulting in constant impeccable service. They appear genuine in doing everything they can to make your stay a special one. Indeed, we were genuinely sad to leave. Our time at the hotel included the occasion of my wife's 60th birthday. She was spoilt by the hotel staff throughout the whole day. Birthday cake(s), birthday wishes from many of the staff as we walked around the hotel and of course our butler's singing happy birthday. When we returned to our room that day following our evening meal my wife was almost brought to tears by a birthday gift from Raffles of a massive bouquet of orchids placed in our room whilst we were out. Thank you everyone at Raffles. Our five days spent with you will live in our memory for ever.
Comment from Hotel Management
Dec 29, 2016 by Simon H, Hotel Management
Dear David, Thank you for your splendid review. I am extremely delighted to know that you have chosen to stay with us, and that you had a fantastic stay, from the attentive service that our staff provided to the birthday celebrations arranged specially for your wife on her special day. At Raffles, the comfort and satisfaction of our guests is of utmost importance, hence it heartens me to know that the service rendered by our staff has met your expectations. I will be sure to share your feedback with my team at Raffles, and that we hope to welcome you back with us soon for a return stay!
5 out of 5
Recommended
for Everyone
by A verified traveler from Okinawa, Japan

Absolutely Excellent Service

Posted Nov 5, 2016 on CheapTickets
It was our anniversary stay, and Raffles Singapore staff surprised us with a beautiful rose and champagne! It was so beautiful way to show us their hospitality. They made our special day even more special. Definitely going back to stαy at this comfortable and beautiful hotel.
Comment from Hotel Management
Nov 15, 2016 by Simon H, Hotel Management
Thank you for taking the time to write this kind review. I am delighted to read that you chose to celebrate such a special occasion with us at Raffles Singapore, and enjoyed your stay along with the personalised service that our staff always strive to deliver. Thank you once again for your lovely comments, and I hope to welcome you back for another visit soon!
3 out of 5
Recommended
for Everyone
by A verified traveler

Great Expectation Not Fulfilled

Posted Nov 3, 2016
Pros: The history. The location. Architecture
Cons: The room was directly on the road.
Location: Located near Raffles City and CHiMES - lots of great restaurants. Not far from Marina Bay
I have waited to send this review because it has been difficult to know what to say. I know Raffles Hotel is an institution in Singapore and I did have a pleasant stay there several years ago. Unfortunately, this stay was not what we expected. I do think that having booked through Expedia had something to do with the experience. Almost immediately upon arriving, when I asked a simple question the response was "you booked through Expedia" so that is not available. The room we received also seemed to be "reserved for Expedia reservations". The room was in the older part of the hotel and right on the street - not as relaxing and private as we expected. The General Manager did apologise to us for our experience when we were leaving.
Comment from Hotel Management
Nov 18, 2016 by Simon H, Hotel Management
Dear guest, Thank you for visiting us and I am deeply concerned to know that your visit to Raffles fell short of your expectations. Please leave us your contact details for us to get in touch with you on more details of your experience. I will also share your comments with my colleagues to prevent a reoccurrence and I hope that you trust in our commitment to continuously improve and provide only the best service to our guests, and we hope to welcome you back again soon.