评分基于 996 条真实点评
4.4 客房清洁度
4.4 服务和员工
4.2 客房舒适度
4.2 酒店条件
Expedia 真实点评
用户：真实旅客
发布日期：2022年7月16日
The staff was really friendly, helpful and understanding. But the room was a little old and there were obvious signs of ageing and wear. The bath towels were not the cleanest either and the pillows were dusty. Some of the furniture in the room was also broken - the armrest of one of the chairs completely came off.
酒店管理层的评论
2022年8月22日，回复：酒店管理层 Patrick Fiat, General Manager
Hi Lauren,We are dismayed to learn about your experience, and have shared your comments with our relevant teams for immediate review and action. Thank you for sharing your feedback with us and giving us the opportunity to improve on our services. We look forward to serving you better on your next visit.Kind regards,Patrick FiatGeneral Manager & Chief Experience Officer (CEO)
用户：真实旅客
发布日期：2022年7月10日 发布在：Hotels
用户：真实旅客
发布日期：2022年7月7日 发布在：Hotels
Enjoyed our stay but check in took too long. We lined up at around 2pm and took us almost an hour before we were checked in.
用户：真实旅客
发布日期：2022年7月2日
用户：真实旅客
发布日期：2022年7月2日
So close to MRT station as well as great shopping and eating establishments.
用户：真实旅客
发布日期：2022年6月27日 发布在：Hotels
用户：真实旅客
发布日期：2022年6月14日 发布在：Hotels
用户：真实旅客
发布日期：2022年6月12日 发布在：Hotels
several issues with check in ( although receptionist was great and most helpful ) . unable to get joining room.
due to being busy, we were advised room will not be clean on daily basis.
Overall very nice and comfortable
用户：真实旅客
发布日期：2022年5月29日
The swimming pool was closed for maintenance, children were disappointed. That's one of the reasons that we booked Royal Plaza for staycation.
用户：真实旅客
Good location and efficient staff..
发布日期：2022年5月29日 发布在：Hotels1. Check in was fast and efficient
2. Polite and efficient front desk staff
3 Staff at Carousel bfast was busy but remained polite and efficient
4. Location away from main Orchard strip so it’s quieter and has less traffic
5. Cons - no room service but can call if need any top ups for toiletries
6. Cons - Is it just me?? .: bathtub needs a good scrubbing and so does the shower area and toilet bowl!!
7. Cons - My Premier Twin room seemed small .. for the price paid.. but the VIEW… was of an apartment block’s laundry yard and you can see directly what the occupants are doing!! And I’m sure they can see us too…..
