Ratings based on 902 Verified Reviews

4.2 out of 5
90% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from SG

Hotel within walking distance to Tanjong Beach

Posted May 30, 2017
Very nice surrounding allowing you to really relax and recharge. If you want to do some shopping, there's shuttle service to Vivo City and back to hotel.
Comment from Hotel Management
Jun 21, 2017 by General Manager, Hotel Management
Bonjour! Thank you for your brief yet wonderful feedback. We appreciate it and look forward to welcome you back again soon. Best regards, Piotr Kupiec (General Manager)
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Definitely deserves 5 star rating

Posted May 10, 2017
Excellent amenities. Super helpful staff with shuttles running to resort world sentosa and vivo city shopping centre. Highly recommend and would gladly stay here again. Only real criticism is the cost of food and alcoholic drinks.
Comment from Hotel Management
May 29, 2017 by General Manager, Hotel Management
Bonjour! Thank you for your generous feedback. We take note of your comments nonetheless, I am looking forward to welcome you back again in the near future. Best regards, Piotr Kupiec (General Manager)
3 out of 5
Recommended
for Families
by A verified traveler from Australia

Nice hotel with lovely staff

Posted Mar 21, 2017
Pros: The staff were super friendly and helpful. Restaurant was good. Pool area nice.
Cons: Better extraction fan in the bathroom (or fit an opening window). Some more theme nights at the restaurant or breakfast to add some variety.
Location: Sentosa island has a whole heap of activities from theme parks to beaches.
Stayed 4 days in March. The room was nice and spacious and beds comfortable. There was a window in the bedroom but not in the bathroom or living room which made them feel a bit enclosed, and the bathroom door needed to be left open while showering otherwise the whole bathroom would steam up and be damp with condensation afterwards. The restaurant had great food, very tasty and enough selection to not get boring after 4 days (we did eat out one evening at nearby Vivo City). The pool area was very nice, large and with easy access and steps for the kids. Gym was very well kitted out. Only fault I would say was there was no way really to get the young kids to the beach by foot - had to catch a taxi or shuttle to the beach as there are 130-odd steps down to the beach, which are not suitable for little kids. All up pleasant hotel for the location and close (by car or shuttle) to all the Sentosa attractions.
Comment from Hotel Management
Mar 27, 2017 by General Manager, Hotel Management
Bonjour! Thank you for taking your time to share with us your feedback. We appreciate it and most importantly it shows that you care. We take feedback seriously thus, your constructive feedback has been shared and the necessary review and follow-up will be made. I am confident that in spite of this, with your understanding we can have the opportunity to welcome and better serve you again in the near future. Best regards, Piotr Kupiec General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from singapore

Posted Mar 20, 2017
Excellent experience in the junior suites. Big room space and tranquillity place to be in
Comment from Hotel Management
Mar 22, 2017 by General Manager, Hotel Management
Bonjour! Thank you for sharing your feedback with us. We appreciate it and delighted that you had an excellent experience. We are so looking forward to welcome you back soon. Best regards, Piotr Kupiec (General Manager)
4 out of 5
by tyas from singapore

great stay for honeymooners

Posted Mar 17, 2017 on Hotels
overall great
Comment from Hotel Management
Mar 20, 2017 by General Manager, Hotel Management
Bonjour! Thank you for your simple yet wonderful feedback. We have nothing but appreciation for your kind gesture and so looking forward to welcome you back - hopefully soon. Best regards, Piotr Kupiec (General Manager)
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful Resort!

Posted Mar 5, 2017
Pros: Beautiful resort with luxury style rooms.
Location: Beaches are nearby, along with fun activities for people with children.
A beautiful resort with friendly staff. It is slightly out of the way, but taxis in Singapore are very inexpensive so that was not a problem. Overall, the staff have been well trained and go out of their way to assist you. The only slight problem is with room service who try hard to please, but have difficulty understanding English.
Comment from Hotel Management
Mar 7, 2017 by General Manager, Hotel Management
Bonjour! Thank you for your generous feedback and for taking your time to share it with us. We truly appreciate and most importantly take note of your constructive comments. We will definitely look into it. Having said that, we look forward to welcome you back soon. Best regards, Piotr Kupiec (General Manager)
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome

Posted Feb 19, 2017
Warm and friendly staff. Near to beach, resturants and Resorts world
Comment from Hotel Management
Feb 21, 2017 by General Manager, Hotel Management
Bonjour! Thank you for your generous feedback. It is really wonderful and we are cannot wait to welcome you back again soon. Best regards, Piotr Kupiec (General Manager)
2 out of 5
by A verified traveler

So many ant in the room!

Posted Feb 5, 2017
We spend 4 nights but we can't sleep well due to the room temperature! We requird every day for check up but couldn't change the room temperature! Until the last night we asked for change the room but we already got sick!
Comment from Hotel Management
Feb 14, 2017 by General Manager, Hotel Management
Bonjour! On behalf of the Hotel, I truly appreciate your comments regarding your stay with us. I will definitely share it to all and especially to the department concerned as it serves as a very important learning point for us to continuously strive but also to improve the quality of our services to all our valued guests. We sincerely apologise for the inconvenience. Thank you again for sharing. I am optimistic that despite some unfortunate shortfall, I can still look forward to better serve you again. Best regards, Piotr Kupiec (General Manager).
4 out of 5
Recommended
for Everyone
by A verified traveler from syd

Nice hotel

Posted Feb 3, 2017 on Lastminute
Different experience, very relaxing and excellent service. Hotel room is not to big that we expected. Don't have sofa to sit in the room.
Comment from Hotel Management
Feb 14, 2017 by General Manager, Hotel Management
Bonjour! Thank you for sharing your feedback with us. We take note of your comments and looking forward to have the opportunity to welcome you back again soon. Best regards, Piotr Kupiec (General Manager)
5 out of 5
by Gaye

Amazing

Posted Jan 31, 2017 on Hotels
Wonderful hotel for a family stay. We used interconnecting rooms which were perfect for us & our 14 yr old grandson. Nice to be away from the chaos of Resorts World. Great shuttle bus service to all amenities. The hotel staff in general were exceptional in their level of care & concern, when we had a medical problem to deal with. Could not recommend this hotel highly enough.
Comment from Hotel Management
Feb 14, 2017 by General Manager, Hotel Management
Bonjour! Thank you for sharing with us your generous feedback. What wonderful news to hear. All I can say is that we look forward for your next stay with us - hopefully soon. Best regards, Piotr Kupiec (General Manager)