Ratings based on 814 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
90% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Posted Jul 18, 2016
Nice environment, good view, close to beach. Just the gym and spa a bit far away.
3 out of 5
by A verified traveler

Could have been better....

Posted Jul 11, 2016
The pool bar closes at 6pm? The pool closes at 7? Cmon people, it's hot in Singapore! Outrageously exoensive drinks. No happy hour. Room staff didn't replace my milk, so no morning coffee, and to top it all off, i got food poisoning from one of the restaurants. Not a great experience to spend over $500 per night on.....
Comment from Hotel Management
Jul 19, 2016 by General Manager, Hotel Management
Bonjour! Thank you for your feedback. I do apologise for any inconvenience caused. We take your comment seriously and we are very concerned and thoroughly shocked. Reason being there is no such cases been reported. As for the pool closure, due to the safety reasons the timing was set to 7pm and just for your info LeBar offers Happy Hour daily from 7pm to 9pm (excluding public holidays). I look forward to have the chance to better serve you in the near future. With very best regards, Frederik Deman (General Manager)
5 out of 5
by A verified traveler from hong kong

Excellent resort experience

Posted Jul 10, 2016
Pros: Very tidy n nice room, nice breakfast, fish massage, bar. They prepare night chocolate in room made us feel warm.
It was great to stay in this resort! My partner love it and will come again!
Comment from Hotel Management
Jul 13, 2016 by General Manager, Hotel Management
Bonjour! Thank you for sharing your wonderful feedback with us. We are truly delighted to know that you had a wonderful stay with us. With that being said, we are excited to welcome you back again. With very best regards, Frederik Deman (General Manager)
5 out of 5
by A verified traveler from Perth, WA

Fantastic Family Hotel with excellent staff.

Posted Jul 10, 2016
Pros: Very traditional architecture with modern facilities. Loved the restaurant for breakfast, the pool and poolside bar and the Le Bar at night.
Cons: Pool comment above. Signage for toilets could be more visable.
Location: Sentosa is an excellent entertainment precinct. Universal Studios, underwater world, cable cars, luge, ifly, beaches and food outlets, and more.
What a lovely hotel in a tropical setting. The staff were very friendly and always willing to help and give advice. The Sofitel bus drivers were fantastic and drove well. The facilities were good and we had everything we needed. It would be nice if the pool could have a central island running down the middle at least 3 metres wide and stepped from 1.5, 1.3, 1.1 meters so that smaller in height people can use the whole of the pool. This could even be prefabricated and craned in. You would find that more people would use the pool.
Comment from Hotel Management
Jul 13, 2016 by General Manager, Hotel Management
Bonjour! Thank you for sharing with us your constructive feedback. We appreciate it. I am happy that you had a wonderful time with your family. We take note of your comments and looking forward to welcome you back here again. With very best regards, Frederik Deman (General Manager)
4 out of 5
by A verified traveler

酒店不錯

Posted Jul 9, 2016
酒店不錯,住得舒服 There're peacocks everywhere in the hotel. It was nice. And get some small snacks from hotel every night.
Comment from Hotel Management
Jul 13, 2016 by General Manager, Hotel Management
Bonjour! Thank you for sharing your feedback with us. We appreciate and are very happy that you enjoy your stay with us. We look forward to welcome you back again - soon! With very best regards, Frederik Deman (General Manager)
5 out of 5
by A verified traveler from NY

A great place to get away

Posted Jun 29, 2016
I so enjoyed staying here, I was here for business, but I would come back for a vacation. The resort overall is great, close enough to the city, and an easy walk down to the beach. The pool was also very nice, and their spa was amazing! The room I had was great, it felt very new and it was clean, spacious, and comfortable. The staff was wonderful, always very helpful, friendly, and warm. They have a couple of restaurants, and I most enjoyed sitting at the bar outside in the afternoon. Thank you for an amazing time!!!
Comment from Hotel Management
Jun 30, 2016 by General Manager, Hotel Management
Bonjour! Thank you for sharing your feedback with us. We truly appreciate it and looking forward to welcome you back here again hopefully soon! With very best regards, Frederik Deman (General Manager)
5 out of 5
by A verified traveler from 日本神奈川県

癒しのくつろぎの空間

Posted Jun 16, 2016
セントーサ島のパラワンビーチ近くに立地して、静かな空間でとても癒されました。 ホテル全体は、全面改修後で、とてもきれいで、気持ち良かったです。プールもとても泳ぎやすくゆったりと過ごせました。 食事もメニューが豊富で、つい食べ過ぎてしまいました。 シャトルバスを有効に活用して、アミューズメント施設やショッピングに出掛けることができました。 帰国の日に、日本人ご夫妻にめぐり合い、三年連続で利用されていると聞き、納得して帰国の途につきました。リピーターになりそうです。
Comment from Hotel Management
Jun 20, 2016 by General Manager, Hotel Management
Bonjour! Thank you for sharing your feedback with us. It is a pleasure to host you and looking forward for many more to come. With very best regards, Frederik Deman (General Manager)
3 out of 5
by A verified traveler

das Hotel lebt vom swimmingpool

Posted Jun 10, 2016
Pros: der swimmingpool
Cons: bessseren service
das Hotel lebt vom Swimmingpool,der Service ist oberflächlich
Comment from Hotel Management
Jun 13, 2016 by General Manager, Hotel Management
Bonjour! Thank you for sharing your review with us. We appreciate your comments and on behalf of the Hotel, I sincerely apologize for any inconvenience caused. Rest assured that we will do what it takes to make our guests feel comfortable and welcome. Nonetheless, I am optimistic that with your kind understanding; we still have the opportunity to see you again soon. With very best regards, Frederik Deman (Hotel Manager)
4 out of 5
by A verified traveler from taipei

遠離吵雜的好飯店

Posted Jun 10, 2016
Pros: 在santosa上,雖是渡假島,但遠離吵雜。
Cons: 有標準twin room 或 較小的單人房,對單獨旅遊或結伴朋友出遊的旅客較方便
Location: Santosa島的theam park 很多。
服務人員親切,住房舒適,餐飲很可口。泳池看起來很棒,可惜這次沒時間享用。唯一不便的地方是:沒有標準的twin room, 兩張單人床是並列的。勉強分開也只有約10公分。另外要注意shuttle bus 只在Vivocity 定時接送,在universal studio 接送只有事先要求才有停。若錯過vivacity 最晚回飯店的班次,可搭Taxi,約8-9新幣,但有些Taxi 不願進Santosa. 另外,要記好在哪兒等Shuttle bus. Vivacity 這棟百貨公司的出入口很多。
Comment from Hotel Management
Jun 14, 2016 by General Manager, Hotel Management
Bonjour! 感谢您与我们分享您的意见。我们期待您将来的来临! With very best regards, Frederik Deman General Manager
3 out of 5
by A verified traveler

Sentosa Island Sofitel

Posted May 31, 2016
Generally OK only. On check in, even though rooms were paid for in advance for 2 adults and 1 child each room, there were only the adults bed, no child's bed. However, the staff did quickly rectify the situation. In one room, even though King bed was indicated, it turned out to be only 2 single beds put together to form a 'King' bed. In one room, the shower was overflowing and not draining properly. A complaint was put in but took the hotel 2 days to rectify. On our last day, the hotel alarm went off at 8:00 am and even though I tried to hail a passing staff member to find out what was happening, I was simply ignored. Of course, I rang the front desk but it took them around 15 mins to call back to advise it was a false alarm.
Comment from Hotel Management
Jun 4, 2016 by Hotel Manager, Hotel Management
Bonjour! Thank you for sharing your constructive feedback with us. We appreciate and will review all that was highlighted and rectify the necessary. Aside to that, the department concerned and making sure that these unfortunate incident will not happened again. I look forward to better serve you again and make sure that it will be a magnifique one. With very best regards, Frederik Deman (Hotel Manager)