Ratings based on 913 Verified Reviews

4.2 out of 5
90% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from western australia

Not a 4* hotel

Posted Jul 11, 2017
Pros: The pool area and communial areas were good.
Cons: The staff could be more helpful, mainly at check in.
Location: The hotel is close to a beach, however there are many steps (over 100) to access the beach.
We arrived in the eatly eveining (5pm) and was informed our room was not ready and that it was not the room we booked. Room was clean but some sockets were very loose off the wall. Tiles in the bathroom and shower were missing and loose. The main bed was good however the sofa bed or additional single bed (very small single) was not suitable for older children. Overall very dissappointing and not value for the amount it cost.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Great hotel with excellent staff

Posted Jul 9, 2017
We stayed one night here and were impressed by the room which was large and beautifully appointed as well as immaculately clean. The staff were also great and accommodated our request for early check in and the facilities were.
Comment from Hotel Management
Jul 12, 2017 by General Manager, Hotel Management
Bonjour! I am delighted that you had a magnifique stay. Thank you for sharing this with us. We truly appreciate it and most importantly cannot wait to welcome you back soon. Best regards, Piotr Kupiec (General Manager)
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 29, 2017
Great experience. Amazing property pool and service
Comment from Hotel Management
Jul 4, 2017 by General Manager, Hotel Management
Bonjour! Thank you for your brief yet wonderful feedback. It was a pleasure having you and hope to see you back again soon. Best regards, Piotr Kupiec (General Manager)
5 out of 5
Recommended
for Families
by A verified traveler from Botswana

Nice hotel at the heart of Sentosa for family

Posted Jun 26, 2017
Pros: Everything - smooth very early check in, very helpful staff, good room, nice facilities, breakfast, very efficient shuttle service in Sentosa and Vivo
Cons: Room rent is too high
Location: Normal Sentosa stuff
Very pleasant stay ...staff were welcoming and eager to help ...They kept my luggage for 4 days after I checked out as I did not want to take them on the cruise ...recommend it to all family travelers
Comment from Hotel Management
Jun 27, 2017 by General Manager, Hotel Management
Bonjour! Thank you and we appreciate your comments. I am very happy to know and share this with all our Ambassadors. Once again, thank you and look forward to see you back again soon. Best regard, Piotr Kupiec (General Manager)
5 out of 5
Recommended
for Everyone
by A verified traveler from singapore

Close to tanjong beach

Posted Jun 24, 2017
Love the hotel and its grounds. Its nicely decorated with artworks and scultures every where and in the room. It has a boardwalk thru the forest to tanjong beach which is nice except its not litted up at night n pitch black. Otherwise hotrl is abit inaccessible being quite deep in and hav to rely on shuttle bus to go out.
Comment from Hotel Management
Jun 27, 2017 by General Manager, Hotel Management
Bonjour! Thank you for your generous feedback and sharing it with us. I am delighted that you love you stay and looking for more stays from you in the near future. Best regards, Piotr Kypiec(General Manager)
5 out of 5
Recommended
for Everyone
by A verified traveler from SG

Hotel within walking distance to Tanjong Beach

Posted May 30, 2017
Very nice surrounding allowing you to really relax and recharge. If you want to do some shopping, there's shuttle service to Vivo City and back to hotel.
Comment from Hotel Management
Jun 21, 2017 by General Manager, Hotel Management
Bonjour! Thank you for your brief yet wonderful feedback. We appreciate it and look forward to welcome you back again soon. Best regards, Piotr Kupiec (General Manager)
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Definitely deserves 5 star rating

Posted May 10, 2017
Excellent amenities. Super helpful staff with shuttles running to resort world sentosa and vivo city shopping centre. Highly recommend and would gladly stay here again. Only real criticism is the cost of food and alcoholic drinks.
Comment from Hotel Management
May 29, 2017 by General Manager, Hotel Management
Bonjour! Thank you for your generous feedback. We take note of your comments nonetheless, I am looking forward to welcome you back again in the near future. Best regards, Piotr Kupiec (General Manager)
5 out of 5
by A verified traveler

Awesome staycation!

Posted Apr 20, 2017 on Hotels
simple surprises made my day n the best part was tht we came too early n luckily the staff checkd tht the room is ready! gd experience.. i had no chance to thank the staff.. dn expect much here if u lookin fr "all-must-be-perfect" kind of hotel.. im here more for comfortable staycation!
Comment from Hotel Management
Apr 25, 2017 by Hotel Manager, Hotel Management
Bonjour! Thank you for sharing your generous feedback with us. We appreciate it and looking forward to welcome you back - hopefully very soon. Best regards, Piotr Kupiec (General Manager)
5 out of 5
by Si Siong

Absolutely perfect

Posted Mar 27, 2017 on Hotels
Absolutely perfect
Comment from Hotel Management
Mar 28, 2017 by Hotel Manager, Hotel Management
Bonjour! On behalf of the Hotel, I truly appreciate your comments regarding your stay with us. Thank you and I look forward to welcome you again really soon. Best regards, Piotr Kupiec General Manager
3 out of 5
Recommended
for Families
by A verified traveler from Australia

Nice hotel with lovely staff

Posted Mar 21, 2017
Pros: The staff were super friendly and helpful. Restaurant was good. Pool area nice.
Cons: Better extraction fan in the bathroom (or fit an opening window). Some more theme nights at the restaurant or breakfast to add some variety.
Location: Sentosa island has a whole heap of activities from theme parks to beaches.
Stayed 4 days in March. The room was nice and spacious and beds comfortable. There was a window in the bedroom but not in the bathroom or living room which made them feel a bit enclosed, and the bathroom door needed to be left open while showering otherwise the whole bathroom would steam up and be damp with condensation afterwards. The restaurant had great food, very tasty and enough selection to not get boring after 4 days (we did eat out one evening at nearby Vivo City). The pool area was very nice, large and with easy access and steps for the kids. Gym was very well kitted out. Only fault I would say was there was no way really to get the young kids to the beach by foot - had to catch a taxi or shuttle to the beach as there are 130-odd steps down to the beach, which are not suitable for little kids. All up pleasant hotel for the location and close (by car or shuttle) to all the Sentosa attractions.
Comment from Hotel Management
Mar 27, 2017 by General Manager, Hotel Management
Bonjour! Thank you for taking your time to share with us your feedback. We appreciate it and most importantly it shows that you care. We take feedback seriously thus, your constructive feedback has been shared and the necessary review and follow-up will be made. I am confident that in spite of this, with your understanding we can have the opportunity to welcome and better serve you again in the near future. Best regards, Piotr Kupiec General Manager