Ratings based on 148 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
81% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler

Für diesen Zustand zu teuer

Posted Sep 24, 2016
Pros: Pool auf dem Dach
Kakerlaken im Zimmer, Bad mit beschädigter Einrichtung, Viel zu kleiner Frühstücksraum, Sehr laute Klimaanlage Alles Dinge mit denen man leben könnte, aber nicht für diesen Preis!!!!
Comment from Hotel Management
Sep 24, 2016 by With Sincere Apologies, Hotel Management
Dear sir/Madam, Greetings! we are truly sorry for the disappointment and discomfort caused to you by our shortfalls and service lapses. Please allow us to assure you our management shall be tracing your apartment and carrying out the necessary corrective works and shall counsel our team member concerned. We sincerely apologise for our failure to create a comfortable and enjoyable stay experience for you and truly hope you will give us an opportunity to create a better stay experience as we assure you this inopportune incident is truly not reflective of our usual high standards and we shall do all possible to ensure there will be no recurrence of this regrettable lapse. Thank you for staying with us and all of us earnestly hope to welcome you back. Kind regards, Cynthia Lim, Resident Relations Manager
5 out of 5
by A verified traveler

sauberes Aparthotel mit Swimmingpool

Posted Sep 11, 2016
Pros: geräumiges und sauberes Apartment mit Swimmingpool auf Dachterrasse freundliches und hilfsbereites Personal
Location: zentralgelegenes Hotel - schnell in Chinatown/little India/Orchard - gute Anbindung an BUS/U-Bahn
angenehmer Aufenthalt - leider Baulärm von Straßenbauarbeiten geräumiges und sauberes Apartment mit Swimmingpool auf Dachterrasse freundliches und hilfsbereites Personal leckeres Frühstück
Comment from Hotel Management
Sep 12, 2016 by Frontoffice.sb@the-ascott.com, Hotel Management
Dear Sir/Madam, Greetings from your friendly team at Somerset Bencoolen! We are delighted you had a great stay at our serviced residence and our spacious apartment was suitable for your stay requirements. All of us are heartened to note you enjoyed spending time at our rooftop pool area and our central location was ideal for your recent holiday in Singapore. We sincerely hope you will now make our residence your choice lodging in Singapore whenever you are back on our shores. It has been our great pleasure being of service to you and we earnestly look forward to welcoming you back for another comfortable and enjoyable stay with us. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager
2 out of 5
by A verified traveler from Sweden

OK Location

Posted Aug 28, 2016
Pros: Location is fine, close to the train and buses.
Cons: Worn out furnitures, possibility to open window and air the rooms!
Location: There is a construction going on next door, therefore it is noisy and difficult to get a taxi to come to the hotel. On foot it is fine,MRT is close by
Stayed there for 5 nights. Check-in ok, we got a 2 bedroom apartment instead of 1, which was good and useful. Furnitures in the bedrooms were looking quite tired. It was not possible to open any windows and get fresh air, therefore the apartment was not fresh to start with, and even more after cooking etc. If you don't like eating carbohydrates for breakfast or can't have dairy, there is nothing much to eat, because they put milk in the scrambled egg.
Comment from Hotel Management
Aug 28, 2016 by With Sincere Apologies, Hotel Management
Dear Annika, Greetings! The team at Somerset Bencoolen deeply regrets you did not enjoy your stay at our serviced residence and we sincerely apologise for any disappointment caused to you. Thank you for your valuable feedback regarding the furniture in our apartments and we would like to assure you our management is working hard with the relevant persons to improve on areas we lack. It has been our pleasure hosting you at Somerset Bencoolen abd we sincerely hope to welcome you back, giving us an opportunity to create a better stay experience for you. Thank you. Kind regards, Cynthia Lim, Resident Relations Manager
2 out of 5
by A verified traveler from HA

Posted Aug 20, 2016
Good if you are on a budget and need cooking facility.
Comment from Hotel Management
Aug 21, 2016 by With Sincere Apologies, Hotel Management
Dear Alan, Greetings! The team at Somerset Bencoolen deeply regrets to note you did not enjoy your stay at our serviced residence and we are truly sorry for any disappointment and discomfort caused to you. Kindly be assured we have taken note of your valuable feedback and we shall e seeking improvements in areas we lack. We have enjoyed hosting you at Somerset Bencoolen and earnestly look forward to welcoming you back, giving us an opportunity to create a better stay experience for you. Thank you. Kind regards, Cynthia Lim, Resident Relations Manager
3 out of 5
by A verified traveler from Hong Kong

Convenient location

Posted Aug 1, 2016
Overall it was a nice stay in the hotel with convenient location. However, the hotel may consider enriching the choice in the breakfast. On the other hand, we were a bit disappointed that the shower gel/ shampoo and bottle water were not refilled after room service.
Comment from Hotel Management
by With Heartfelt Appreciation, Hotel Management
Dear Joanna, Greetings from the team at Somerset Bencoolen! We are heartened to note you enjoyed your stay at our serviced residence and have found our central location convenient. We sincerely apologise for the disappointment caused to you by our Continental Breakfast selection and we assure you we shall be reviewing this selection for improvements. We are truly sorry for the inconvenience caused to you by the non-replenishment of toiletries during your stay and we shall be investigating your valuable feedback and counsel our team member concerned. We sincerely hope this inopportune incident will not deter you from staying with us again as we sincerely wish to create a better stay experience for you. It has been our great pleasure hosting you at Somerset Bencoolen and we earnestly look forward to welcoming you back in the near future. Thank you. Kind regards, Cynthia Lim, Resident Relations Manager
4 out of 5
by A verified traveler

Spacious apartment

Posted Aug 1, 2016
the room is very big , great and helpful staff , MTR nearby , good location , but little bit old
Comment from Hotel Management
by With Heartfelt Appreciation, Hotel Management
Dear Sir/Madam, Greetings from your friendly team at Somerset Bencoolen! We are delighted you enjoyed your stay at our serviced residence and have found our central location ideal. We sincerely thank you for your candid and valuable feedback on our property and assure you our management is working hard on improvement plans. All of us truly enjoyed being of service to you and we sincerely look forward to welcoming you back in the near future. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager
4 out of 5
by A verified traveler

Nice hotel...

Posted Jul 26, 2016
Friendly staff, clean and tidy rooms. Some construction nearby but dont let this put you off... our room was very quiet.
Comment from Hotel Management
by With Heartfelt Appreciation, Hotel Management
Dear Sir/Madam, Greetings from your friendly team at Somerset Bencoolen! We are delighted you had a comfortable and enjoyable stay with us and we sincerely thank you for your positive feedback. All of us are indeed heartened to know that despite the ongoing construction works for the upcoming subway station and line, your stay was not detracted by these works. We are confident once the subway line comes into operation next year, our residents will find much value in their stay with us as travelling around Singapore will be very convenient and economical. All of us truly enjoyed being of service to you and we earnestly look forward to welcoming you back for another great stay with us soon. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager
4 out of 5
by A verified traveler

Realy convenient location

Posted Jul 18, 2016
Pros: Location, amenities.
Cons: I think the laundry could be included. To put on a load of washing as well as the dryer costs over S$10. Adds up when travelling with kids.
We found the location really good, being within walking distance of Bugis Street, Little India,Raffles Place as well as several MRT stations. If you dont mind an extended walk, we even meandered to Chinatown, Clarke Quay and Marina Bay Sands with the kids. Lots of restaurants close by too. The breakfast was included, and although basic, it was fine and was enough to kickstart the day.
Comment from Hotel Management
Jul 21, 2016 by With Heartfelt Appreciation, Hotel Management
Dear Sir/Madam, Greetings from the team at Somerset Bencoolen! We are heartened to note you had a comfortable and enjoyable stay at our serviced residence and have found our central location ideal for your recent trip to Singapore. Thank you for your kind suggestion regarding laundry inclusions. Please be assured we shall be sharing your suggestion with our management for their consideration. It has been our pleasure being of service to you and all of us earnestly look forward to welcoming you back for a wholly comfortable and enjoyable stay in the near future. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager
1 out of 5
by A verified traveler from Australia

Website completely deceiving.

Posted Jul 15, 2016
Pros: Nothing.
Cons: Everything needs updating.
Location: Can't tell you checked out 7 hours after checking in.
Dated, depressing, no air con in lifts. Breakfast dining room cramped and uninviting. Rooms look nothing like those on website.
Comment from Hotel Management
Jul 18, 2016 by With Sincere Apologies, Hotel Management
Dear Besima, Greetings! The team at Somerset Bencoolen is truly sorry for the disappointment and inconvenience caused to you. Thank you for your valuable and honest feedback regarding our serviced residence and we would like to assure you our management is working hard to seek improvements. We sincerely hope to be of service to you in the future, perhaps after improvements have been sought, as we sincerely wish to create a better stay experience for you, Thank you. Kind regards, Cynthia Lim, Resident Relations Manager
4 out of 5
by A verified traveler

近市中心,交通方便

Posted Jul 14, 2016
Pros: 有 廚房煮食很方便, 酒店泳池很漂亮!
Cons: 很少加床服務!
Location: 近博物館及 購物中心!
一個缺點,加床服務很貴及缺乏! 這間酒店 坐落在 市中心 距離 地鐵站很近 ,附近也有很多 博物館 真是一間很方便的酒店!
Comment from Hotel Management
Jul 18, 2016 by With Heartfelt Appreciation, Hotel Management
Dear Sir/Madam, Greetings from the team at Somerset Bencoolen! We are indeed heartened to learn you had a good stay at our serviced residence and have found our central location ideal for your recent holiday in Singapore. We deeply regret to note you have found the cost of the rental of an extra bed high and the quality of the bed lacking. We sincerely apologise for the disappointment and discomfort caused to you. All of us truly enjoyed being of service to you and we earnestly look forward to hosting you again at Somerset Bencoolen. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager