Ratings based on 121 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
91% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Tokyo

駅に近い利便性の高いホテル

Posted Jan 28, 2016
Pros: 立地・ホテル内の設備
Cons: 特になし
Location: MRTサマセット駅すぐ。オーチャードロードにも徒歩圏なので、買い物にもおすすめです。
ビジネスで利用しました。利用は3回目。 いつ来ても親切なスタッフで、非常に気持ちよく仕事ができました。 室内には洗濯機もあり、ワイシャツ・下着の洗濯も出来る為、中長期滞在に非常におすすめのホテルです。 地下鉄MRTの駅にも非常に近く、便利な立地。 カップル等の旅行には不向きかと思いますが、家族滞在・ビジネスシーンには非常に使い勝手の良いホテルです。 また、滞在させていただきます。
3 out of 5
Recommended
for Business Travelers
by A verified traveler

駅に近いビジネスタイプのコンドミニアム

Posted Dec 28, 2015
Pros: 洗濯機など、仕事での滞在に便利な点。駅に近い立地。
Cons: 特になし。
Location: MRTサマセット駅に非常に近いので、仕事に利用しやすい。
洗濯機など設置してあり、非常に便利なアパートメントと言った感じ。 部屋・設備・スタッフなどは問題なく、快適に過ごせました。 リゾートという訳ではなく、仕事で滞在する方におすすめ。
Comment from Hotel Management
Dec 31, 2015 by With Heartfelt Appreciation, Hotel Management
Dear マッキー, Greetings! We are heartened to note you have found our serviced residence ideal for your recent work trip in Singapore and you have found our location an asset. We truly enjoyed hosting you and look forward to welcoming you back. Best regards, Cynthia Lim Resident Relations Manager
4 out of 5
Recommended
for Families
by SYLVETTE from Moorea

Très bon sejour

Posted Nov 8, 2015 on Hotels
Vacances en famille
Comment from Hotel Management
Jan 16, 2016 by Cynthia, Hotel Management
Dear Sylvette, Greetings! The team at Somerset Orchard is delighted you selected our serviced residence as your choice lodging for your recent family holiday in Singapore and we are indeed gratified to note you had a comfortable and enjoyable stay with us. All of truly enjoyed being of service to you and we sincerely look forward to hosting your next family holiday in Singapore. Thank you. Best regards, Cynthia Lim Resident Relations Manager
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Great location but do your own search for info...

Posted Nov 4, 2015 on Hotels
The facility is very old; there were not adequate lighting in my bedroom. Curtains are too short to block outside lights on the corridor. Bathroom amenity is not satisfactory. Overall, the staff is friendly and polite, but if you need information about transport, museums, etc., they are not necessarily knowledgeable, so you end up doing your own search or rely on outside contacts. So, it is hard to recommend this place to those who visit Singapore for the first time.
Comment from Hotel Management
Jan 16, 2016 by Cynthia, Hotel Management
Dear Sir/Madam, Greetings! The team at Somerset Orchard is heartened to note you have found our central location ideal for your recent trip to Singapore. We are truly appreciative for your honest feedback on the condition of our serviced residence and our team members' local knowledge. We are truly sorry if you have been disappointed by these shortfalls and we sincerely assure you we shall be seeking improvements. It has been a pleasure hosting you at Somerset Orchard and we earnestly look forward to welcoming you back, giving us an opportunity to serve you better. Thank you. Best regards, Cynthia Lim Resident Relations Manager
4 out of 5
Recommended
for Families
by Yuan Ming from 台灣

Posted Nov 1, 2015 on Hotels
很不錯,房間大小非常適合家庭出遊,附近又很熱鬧。 只是早餐東西少了一點~~
Comment from Hotel Management
Jan 16, 2016 by Cynthia, Hotel Management
Dear Yuan Ming, Greetings from the team at Somerset Orchard! We are delighted you had a comfortable stay in our spacious and fully-equipped apartment and our central location in the midst of bustling Orchard Road has been ideal for your recent trip to Singapore. All of us truly enjoyed being of service to you and we sincerely look forward to welcoming you back soon. Thank you. Best regards, Cynthia Lim Resident Relations Manager
2 out of 5
Recommended
for Families
by Akhil from Delhi

No value for money

Posted Oct 28, 2015 on Hotels
Too high price . No value for money
Comment from Hotel Management
Jan 16, 2016 by Cynthia, Hotel Management
Dear Akhil, Greetings! The team at Somerset Orchard is truly sorry you did not have a comfortable and enjoyable stay at our serviced residence. Please be assured our management would definitely be seeking improvements as we are committed to providing our residents with wholly comfortable and memorable stay experiences. It has been our pleasure hosting you and all of us sincerely hope to welcome you back, giving us an opportunity to serve you better. Thank you. Best regards, Cynthia Lim Resident Relations Manager
4 out of 5
Recommended
for Families
by PHISIT from เชียงใหม่

สะดวกสบาย

Posted Oct 14, 2015 on Hotels
สะดวกสบายดี ดีกว่าที่คาดหวัง แต่น้ำไม่ค่อยอุ่น ใกล้แหล่งชอปปิ้ง
Comment from Hotel Management
Dec 26, 2015 by Cynthia, Hotel Management
Dear Phisit, Greetings from your friendly team at Somerset Orchard! We are delighted you had a comfortable and enjoyable stay at our serviced residence and our services have exceeded your expectations. All of us are truly heartened to note you especially liked our strategic location in the midst of bustling Orchard Road and you had a wonderful time shopping. It has been our great pleasure serving you and we earnestly look forward to welcoming you back soon. Thank you. Best regards, Cynthia Lim Resident Relations Manager
4 out of 5
Recommended
for Families
by A verified traveler

立地がよく便利

Posted Oct 7, 2015
Pros: 立地が良かったところと、スタッフが皆温かいおもてなしをしてくれたところ
Cons: 特になし
駅からは徒歩3分でどこに行くにも便利な立地でした。スタッフはみな気さくで快適な時間を過ごすことができました。 滞在中はエアコンの故障、室内電気の切れが生じましたが、どちらのトラブルにも迅速に対応してもらえとても満足しております。 
Comment from Hotel Management
Oct 8, 2015 by With Heartfelt Appreciation, Hotel Management
Dear mimiA, We are delighted you enjoyed many aspects of your stay at our serviced residence and our strategic location was ideal for your trip. We truly enjoyed being of service to you and we sincerely look forward to welcoming back soon. Best regards, Cynthia Lim Resident Relations
4 out of 5
Recommended
for Business Travelers
by Tariq from Boston

Nice and comfortable apartment on Orchard Road.

Posted Oct 4, 2015 on Hotels
Spacious living, nice clean rooms but somewhat worn out. Needs to replace some furniture and air conditioners. Good water pressure in shower but low height telephone shower deprives pleasant experience. Breakfast buffet is small, basic items but good quality and satisfying. Staff friendly. Engineering department prompt. Our bedroom AC was not working. They put a temporary portable unit while the main unit was fixed following day. Location is fairly good on Orchard Road. Un-impressive entry from street and no fancy reception area or lobby. Nearest international fast food chains about 10 min walk behind Mandarin Orchard. Local food shops and 7-eleven next door. Overall experience good. Will re-consider.
Comment from Hotel Management
Dec 12, 2015 by Cynthia, Hotel Management
Dear Tariq, greetings from the team at Somerset Orchard Singapore! We are happy to note you had a comfortable and enjoyable stay at our serviced residence. Thank you for your valuable feedback on the condition of our apartments and water pressure. We are truly sorry if these shortfalls have detracted you from having an overall perfect stay with us. Please be advised we have taken note of your feedback and we are seeking improvements in these areas. It has been a great pleasure hosting you at Somerset Orchard and all of us sincerely look forward to welcoming back soon. Thank you. Best regards, Cynthia Lim Resident Relations Manager
Comment from Hotel Management
Dec 12, 2015 by Cynthia, Hotel Management
Dear Tariq, greetings! The team at Somerset Orchard Singapore is delighted you had a comfortable and enjoyable stay with us. All of us are heartened to note our strategic location in the midst of Singapore' main shopping belt was ideal for your recent holiday. Thank you for your valuable feedback on condition of our furniture and apartment, the height of our shower and inconspicuous entrance and signage. Please be assured we shall be seeking improvements as it is our most sincere wish our residents have an overall great stay experience at our serviced residence. All of us truly enjoyed being of service to you and we earnestly look forward to welcoming back in the near future. Best regards, Cynthia Lim Resident Relations Manager
2 out of 5
by A verified traveler

The room is smelly, strong smell of smoke. Dirty!

Posted Sep 29, 2015
I regret the booking right after I entered into the room. The room is silly and small bugs on the desk surface.
Comment from Hotel Management
Oct 7, 2015 by With Sincere Apologies, Hotel Management
Dear Sir/Madam, We are truly sorry you did not enjoy your stay with us. We assure you we have taken note of your valuable feedback and shall seek improvements. All of us sincerely hope to be given an opportunity to serve you better in the future. Best regards, Cynthia Lim Resident Relations Manage