Ratings based on 4,002 Verified Reviews

4.3 out of 5
91% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Very accessible to the financial district.

Posted Mar 26, 2017
Excellent hotel - very business frinedly. Need to have more efficiency at Check in - queues tend to be long. Bathrooms are tired and need upgrade considering the status of the brand.
4 out of 5
Recommended
for Everyone
by A verified traveler from australia

decent hotel in good central location

Posted Mar 26, 2017
Hotel staff helpful and effective. Very good pool and gym. Room furnishings a bit dated but comfortable but hey, a nespesso machine wins me over!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 24, 2017
It's very strategic location, friendly staff, and clean environments.
4 out of 5
Recommended
for Everyone
by A verified traveler

Perfectly situated hotel for Singapore visit.

Posted Mar 24, 2017
Pros: Clinically efficient.
Cons: Foyer cafe arrangement vastly overpriced.
Perfect for the tourist who wishes all " the sights" to be on their doorstep.
4 out of 5
Recommended
for Everyone
by A verified traveler from T

could be improved

Posted Mar 23, 2017
Tile on tub caused shower water to drain onto floor instead of into tub. Messy n slippery. Bathroom products used to clean bathroom smelled damp n stale. Perhaps an old sponge may have been used. Carpets old and not cleaned in a while! Fridge filled with crappy snacks n booze. Prefer an empty fridge!
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Very Nice hotel with easy access to MTR

Posted Mar 19, 2017
Pros: access to shopping
Location: central and MTR access
nothing to say negative about the facility - I would stay there again - this is my 4th repeat stay in this hotel
Comment from Hotel Management
Mar 23, 2017 by Katya Herting, Hotel Management
Dear Peter, thank you for your continued support for our brand! We are happy to learn that you had yet another wonderful stay and we look forward to welcoming you back in the very near future! Warm regards, Katya Herting, Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Cardiff, Wales, UK

Central hotel

Posted Mar 19, 2017
Central hotel - reasonably close to everything and next door to Raffles. Check out the shopping mall below/next to the hotel, particularly the food court in the basement - Tiang Bahru Bakery is a must.
Comment from Hotel Management
Mar 20, 2017 by Katya Herting, Hotel Management
Dear Mike, we are delighted to read that you enjoyed our convenient location and we look forward to seeing you soon! Warm regards, Katya Herting, Hotel Manager
4 out of 5
Recommended
for Couples
by A verified traveler from Australia

Holiday trip to Singapore

Posted Mar 14, 2017
Pros: Location
Location: Countless programs and venues in Marina Bay Area.
Spent four nights at a higher floor with city views. Location is excellent for on-foot access to the river, Marina Bay areas, Raffles hotel etc. MRT station is just under the hotel. Room was of good size and with balcony. Bed was good, but furniture and bathroom ammenities are a bit dated. Service at check in/out was quick and to the point. Calls for fixing a few things in the room were attended quickly.
Comment from Hotel Management
Mar 16, 2017 by Katya Herting, Hotel Management
Dear Bela, thank you for taking the time to share your feedback with us! With regard to your comment on our room furnishing, we would like to share that plans are underway for updating and refurbishing our hotel in the coming year. Thank you again for your feedback and we look forward to welcoming you back to experience our enhanced facilities in the near future! Warm regards, Katya Herting, Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Sunrise and Marina South views

Posted Mar 12, 2017
Stayed at 36th foor it was beautifult day and night skyline and marina views. Right in the center of the city to get around to anywhere by SMRT or walk around Marina Bay and Marina South areas. We enjoyed the visit to Singapore probably because of the stay at the Swissotel @ Stamford
Comment from Hotel Management
Mar 13, 2017 by Katya Herting, Hotel Management
Dear Guest, thank you for your kind review. We are happy to hear that you had a wonderful stay with us and enjoyed the comfort and the many conveniences of our hotel! All of us here look forward to welcoming you back soon! Warm regards, Katya Herting, Hotel Manager
4 out of 5
Recommended
for Couples
by A verified traveler from Perth WA

Great location and MRT access

Posted Mar 12, 2017
Pros: Convenience, good staff, well run hotel. Executive lounge access is great. MRT access and food outlets all in same area. This is our 4th stay
Cons: The Executive rooms are very much in need of refurbishment. Space OK, and bathroom good, but carpet needs replacement, and general uplift.
Location: MRT, retail outlets including a major department store, and basement food outlets make this a brilliant location. Walkable to Bugis, and Clarke Quay
Our 4th stay in a Swiss Executive room was good. These rooms give access to Executive Lounge for breakfasts and evening happy hour. Well worth paying the extra to get this, but rooms are very much in need of refurbishment. Staff were all great, in all areas. You couldn't get a more convenient location, but a renovation of the rooms is very much overdue. So, go for the location but not if you want a high room standard.
Comment from Hotel Management
Mar 16, 2017 by Katya Herting, Hotel Management
Dear Gillian, thank you for your compliments on our central location and team members! While we regret to learn that you were disappointed by the look and feel of our rooms, we wish to share that plans are underway for updating our hotel in the coming year. We thank you again for your valuable feedback and look forward to welcoming you back soon! Warm regards, Katya Herting, Hotel Manager