Ratings based on 3,936 Verified Reviews

4.3 out of 5
90% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Fab hotel with fantastic views.

Posted Feb 22, 2017
Pros: Friendly and helpful staff who went the extra mile. Lovely views and a good gym and swimming pool which are very user friendly.
Cons: Nothing in our opinion.
Location: Location is ideal for local attractions and amenities. Plenty of taxis which are reasonably priced and the MRT station is close by.
We arrived early morning and was given use of the hospitality room, which was fine. Although check in is not officially until mid afternoon we were given our room at 10 o'clock and we soon settled in. This allowed us to go out and about for the rest of the day to see the sights. The staff were most helpful and went out of their way to please. The hotel is situated in an ideal location with plenty of restaurants and cafes near by as well as lots of designer shops. Having booked a classics room we were offered an upgrade to Marina View for 40 dollars a night which we took and was well worth the money, floor 37 with fantastic views over the Marina and City. We loved this hotel and will go back.
Comment from Hotel Management
Feb 23, 2017 by Jacqueline Poey, Hotel Management
Dear Ian, Thank you for your review! It is a great pleasure to read that you had a wonderful experience with us, especially the warm hospitality from our team. Always a pleasure to ensure that your stay is well-taken care of and we cannot wait to welcome you back soon! Warm regards, Jacqueline Poey Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Central

Posted Feb 15, 2017
Wonderful we loved our stay and would recommend to our friends
Comment from Hotel Management
Feb 17, 2017 by Jacqueline Poey, Hotel Management
Dear Melodie & Bob, Thank you for staying with us at the Swissôtel The Stamford. We appreciate your recommendation and look forward to welcoming you back soon! Warm regards, Jacqueline Poey, Hotel Manager
5 out of 5
Recommended
for Families
by A verified traveler

Nice hotel to night zoo and convenient to subway.

Posted Feb 7, 2017
Pros: Traffic
Cons: Soft towel is good but a vinegar smell is not so well.
The space of room is comfortable and towels are soft! We will choose it next time.
Comment from Hotel Management
Feb 9, 2017 by Jacqueline Poey, Hotel Management
Dear Guest, thank you for staying with us! We appreciate your feedback and will take this under review with our Housekeeping team for rectification. We look forward to extending our warm hospitality to you again! Warm regards, Jacqueline Poey, Hotel Manager
1 out of 5
by A verified traveler from Brunei

Awful hotel. Avoid

Posted Jan 30, 2017
The hotel is very dated. The only good thing is the location. I ate at one of the hotel restaurants and suffered food poisoning. Still feeling the effects two days later. Staff very unhelpful. Despite poisoning me they even refused to allow me later check-out. Wanted to stay a couple more hours to recover
Comment from Hotel Management
Feb 3, 2017 by Jacqueline Poey, Hotel Management
Dear taffy, Thank you for taking the time to share your stay experience with us. We are highly concerned with your feedback and understand that our Food and Beverage manager has since reached out to you personally and clarified the issues. We thank you again for your feedback and hope to welcome you back in the very near future. Warm regards, Jacqueline Poey, Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Manchester UK

Great location. Stunning view from 70th floor

Posted Jan 27, 2017
Amazing sights at night from around 600 ft high cocktail lounge. Very well placed for all sights
Comment from Hotel Management
Jan 31, 2017 by P. Bellizzi, Hotel Management
Dear Alan, we are delighted that you enjoyed our location as well as our spectacular city view! Thank you for choosing the Swissôtel The Stamford and we look forward to welcoming you back the next time! Yours sincerely, P. Bellizzi, Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 24, 2017
Pros: Very pleased with my stay, staff, facilities, everything was great,great location, been there many of times, they have remained very customer focus.
Cons: No
Location: Great location, great cafe, restaurants,supermarket,right within the same building.
The hotel is well situated, convenient, public transport next to the hotel was very handy.
Comment from Hotel Management
Jan 27, 2017 by P. Bellizzi, Hotel Management
Dear Guest, thank you for your continued patronage of our hotel! We look forward to welcoming you back for another lovely stay experience at the Swissôtel The Stamford! Yours sincerely, P. Bellizzi, Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

The view of the harbour was beautiful

Posted Jan 21, 2017
Pros: Perfect location!
Cons: Beds need to be updated urgently. It was like sleeping on the floor they were so hard.
Location: Raffles City shopping, Chijmes, MRT, Raffles Hotel all within two minute walk.
Staff were wonderful. The hotel itself is lovely & well kept. The rooms need some updating though. The beds were very hard & the pillows too soft. Furniture is old but everything is clean. The location of this hotel is perfect to get around town with the MRT steps away.
Comment from Hotel Management
Jan 27, 2017 by P. Bellizzi, Hotel Management
Dear Melissa, thank you for your compliments on our convenient location. Our team has since taken note of your feedback and we regret to learn that our beds and pillows were uncomfortable for you this time round. We are in the midst of updating our rooms and rest assured, we will keep your feedback in mind. We truly appreciate your feedback and we hope to welcome you back again. Yours sincerely, P. Bellizzi, Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice centrally located hotel with a great view

Posted Jan 20, 2017
Located above raffles city mall and mrt is a plus. Also, the view is awesome. Staff are friendly and efficient
Comment from Hotel Management
Jan 27, 2017 by P. Bellizzi, Hotel Management
Dear Nasrul, we are delighted to read about your enjoyable stay experience with us! We look forward to having you back in the not too distant future. Yours sincerely, P. Bellizzi, Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 20, 2017
Good hotel with great views around the city, as well as being well located. Staff all very helpful.
Comment from Hotel Management
Jan 23, 2017 by P. Bellizzi, Hotel Management
Dear Guest, thank you for your review. We are delighted that you enjoyed your stay and we look forward to welcoming you back at the Swissôtel The Stamford! Yours sincerely, P. Bellizzi, Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Great location, fantastic view.

Posted Jan 20, 2017
The best thing about Swissotel is its location. Connected to Raffles City shopping centre, you can find an array of food and branded stores (if you're into shopping). Rain days?? Don't you worry! You can either take a trip using Red or Green line from the City Hall station which is just under the shopping mall. Otherwise, you can walk through CityLink (underground mall) towards Suntec or Marina Square without worrying of getting soaked during rainy days. In regards to room quality, we're quite pleased with our Grand Room. It has fantastic view of the bay as well as a glimpse of the city. Too bad you can't open the balcony to get some fresh air, but you can always walk around the park in front it to get some fresh morning air. Room quality could've been improved, though! Compared to its bathroom, the room needs a lot of renovation. The room doesn't only "look" vintage, but also "smell" vintage with the ageing furnitures. Don't get me wrong, they actually clean the room well, but you can't avoid the "vintage" atmosphere. But! The shower is superb--powerful shower to give a good massage after a long day of exploring. They're quite generous in prodiving the bathroom amenities, but the room size isn't as generous for a 55m2-size room. We also used an extra bed in the room for an extra adult and the quality of the extra bed is reasonable (I've seen better rollaway in other hotels). Oh yes,Responsive staff (although they need to smile a bit more, they're actually very helpful)
Comment from Hotel Management
Jan 31, 2017 by P. Bellizzi, Hotel Management
Dear HippityHop, thank you for taking the time to detail your recent stay experience with us. We are glad that you enjoyed the conveniences in and around our hotel! Our teams have also taken note of your feedback on our rooms and services, please rest assured that we will review these with our respective teams for improvement. We thank you for your constructive feedback and hope to welcome you back again! Yours sincerely, P. Bellizzi, Hotel Manager