Lie about reservation
Posted May 31, 2016
I booked a non-smoking king-bed room. But then, when I got in, the receptionist told me that it appeared on his computer's screen as a smoking king-bed room, I would have to take that or if I wanted a non-smoking room, then the only option left was a twin-beds room. I had no option but to take the twin-beds room because I am not a smoker. Later on, I checked back on my reservation and it was indeed a non-smoking king-bed room, as it still is on my Expedia account to this point. I think they made up that lie because they ran out of non-smoking king-bed room, but did not want to admit that they did not accommodate for that. Rather, just make it looked like the guest happened to make a mistake or something.