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Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 569 out of 998 reviews
5 - Excellent 57%
Rating 4 - Good. 358 out of 998 reviews
4 - Good 36%
Rating 3 - Okay. 50 out of 998 reviews
3 - Okay 5%
Rating 2 - Poor. 14 out of 998 reviews
2 - Poor 1%
Rating 1 - Terrible. 7 out of 998 reviews
1 - Terrible 1%

4.5/5

Cleanliness

4.5/5

Staff & service

4.4/5

Amenities

4.4/5

Property conditions & facilities

4/5 Good

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was gorgeous. Lounge didn't cater for vegetarian diet which is unusual in Singapore. They did make us noodles on request :). Area was great, short walk to shops and great food.
Stayed 1 night in Mar 2020

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feedback
Stay at hotel is comfortable. All Service and Front Office staff are courteous. However during this COVID-19 heightened awareness of hygiene measures, we were not given the travel size sanitizer as it is meant only for direct booking with the hotel and not for hotel guests who booked via Hotels.com
Stayed 12 nights in Mar 2020

1/5 Terrible

Disliked: Staff & service, property conditions & facilities, room comfort
AVOID AT ALL COST
Simply terrible. Customer service was nonexistent, old and creaky apartment with no soundproofing. I was supposed to be here for a staycation for three nights but had to cancel them because the room was simply too noisy. You can hear your neighbour pulling his luggage or the sound from the corridor/lounge. When I request to change my room to a quieter room, it is fine if there is no replacement but the receptionist reacted haughtily. Terrible! Avoid
Stayed 3 nights in Mar 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Mar 2020