Ratings based on 644 Verified Reviews

4.4 out of 5
88% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 8, 2017
Great Stay, nice environment, big room, very good service
Comment from Hotel Management
Jun 12, 2017 by stepfab, Hotel Management
Hi Anonymous, Thank you for your lovely review. I am delighted the room, service and all around W experience was marvellous for you! W is a contemporary design lead lifestyle brand. Each W Hotel is designed to reflect the brand’s ongoing dedication and passion for innovation in design. I am glad to hear that you enjoyed your room and it’s design which is intended to maximise space and offer a unique experience. I will definitely share this feedback with our Talents and hope that the next time when you are at W Singapore – Sentosa Cove, you will be WOW-ed. W Singapore looks forward to welcoming you back soon! Best Regards, Stephane Fabregoul Managing Director
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Great staff, quiet location, but what you need

Posted Jun 6, 2017
Pros: The staff
Cons: Wifi was a bit flaky
Location: Loads to eat
Sentosa is manic, this is an oasis of calm. Great staff, lots of places to eat Loads to do Shuttle buses are there Taxis are cheap Pool is good Not cheap and maybe I would stay at the other end (in a quiet spot) but a great hotel
Comment from Hotel Management
Jun 7, 2017 by stepfab, Hotel Management
Hi Robert, Thank you for your nice feedback. I am glad to hear that you enjoyed our W welcome, and that our W talent hospitality made such a glowing impact on you. I do however apologize for the issues faced with wifi and will raise this up with my IT manager to look into this for improvement. The tranquillity vibe of the location is indeed a great escape from the bustling city. Do come back again to W Singapore soon for a drink or staycation! Best Regards, Stephane Fabregoul Managing Director
5 out of 5
Recommended
for Everyone
by A verified traveler from s

Luxurious, close to all the attractions, family fr

Posted Jun 4, 2017
Family friendly hotel. Enjoyed good hospitality Kids loved. it food was great definetly recommended it. Thank you W Singapore.
Comment from Hotel Management
Jun 5, 2017 by stepfab, Hotel Management
Hi vvx, Thank you for such a positive review! It is always a pleasure to see a family enjoying their time with us and am delighted to hear that your children enjoyed their time here. I will share your compliments with our chefs and team to let them know what a great job they did. Do come back again soon for another relaxing stay and to unearth the many other things that W Singapore has to offer! Best Regards, Stephane Fabregoul Managing Director
4 out of 5
Recommended
for Everyone
by A verified traveler

Always a great staycation

Posted Jun 4, 2017
Facilities and services as great as ever. Service finally improving: slowly for surely. Check in experience still takes forever but getting there!
Comment from Hotel Management
Jun 5, 2017 by stepfab, Hotel Management
Hi Anonymous, It is a pleasure to hear that you a regular at W Singapore – Sentosa Cove! I am glad to hear that our services are improving and will share with our talents (staff) to keep up the good work. Thank you for giving us another chance and we look forward to welcoming you back soon! Best Regards, Stephane Fabregoul Managing Director
5 out of 5
Recommended
for Everyone
by A verified traveler from perth

Nice stay

Posted May 14, 2017
A nice hotel,big rooms, nice pool. Close to places to eat. Would happily stay again
Comment from Hotel Management
May 16, 2017 by stepfab, Hotel Management
Hi zoe, Thank you for your nice feedback! I am elated that you appreciate our bold vibe and dynamic aesthetic, and we certainly agree that our WET (Pool) is tough to beat. It is nice to hear that you took time to linger along the marina and Quayside Isle, located right beside our property. W Singapore looks forward to welcoming you back soon! Best Regards, Stephane Fabregoul Managing Director
4 out of 5
Recommended
for Couples
by A verified traveler from perth

Great family hotel .

Posted May 12, 2017
Pros: Great pool area .
Cons: Have a gift shop so you can buy . The hand in your room the tea pots and cups
Location: Well location but far from anywhere not much nearby
Very friendly clean hotel . There was a wedding there and they set it up beautiful . Highly recommend it .
Comment from Hotel Management
May 16, 2017 by stepfab, Hotel Management
Hi Donna, Thank you for such a positive review! I am delighted the room, service and all around W experience was marvellous for you! Despite being located in Sentosa, we have more than 15 bars and restaurants to choose from at the Quayside Isle which is beside W Singapore. Allow me to also share that we have a complimentary bus service between our Hotel to Harbour front station and even to the main attraction on the island such as Universal Studios. Do come back again to W Singapore soon for a drink or staycation! Best Regards, Stephane Fabregoul Managing Director
5 out of 5
Recommended
for Everyone
by A verified traveler

Great option while staying on Sentosa!

Posted May 1, 2017
Visited W while traveling through Singapore. Being on Sentosa it offered a lovely respite from the city. Wonderful pool and comfortable room.
Comment from Hotel Management
May 3, 2017 by stepfab, Hotel Management
Hi Anonymous, Thank you for your feedback. I am glad to hear that your stay was great and you enjoyed our WET (Pool). Do come back again to W Singapore soon for another stay! Best Regards, Stephane Fabregoul Managing Director
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Wonderful hotel with friendly staff

Posted Apr 22, 2017
Pros: Staff and service
Location: Bike rental or attraction place to go
I had recently booked for a 3d2n staycation with the boyfriend for our 2nd anniversary. I could say this 3d2n stay is the best experience ever within our staycation around Singapore. The location is great for relaxation out of the city for holiday. But not recommend for those without own transport even though there is shuttle bus provided. As this hotel is way far back inside of Sentosa Cove. But staff was friendly and helpful in every minute when we encounter difficulties. Breakfast buffet was great with friendly staff always checking on our needs. Room service was great too! Would return back for our next stay.
Comment from Hotel Management
Apr 24, 2017 by stepfab, Hotel Management
Hi Selina, Thank you for choosing W to share your special occasion with and happy anniversary once again! The tranquillity vibe of the location is indeed a great escape from the bustling city. I am so glad to hear that our W talent hospitality made such a glowing impact on you and that our Talents (staff) have gone the extra mile to make your stay here so wonderful. Do come back again to W Singapore soon for a drink or staycation! Best Regards, Stephane Fabregoul Managing Director
5 out of 5
Recommended
for Everyone
by A verified traveler from hong kong

Posted Apr 16, 2017
The experience with w hotel is excellent, staffs very nice and helpful. Kids loves the hotel
Comment from Hotel Management
Apr 18, 2017 by stepfeb, Hotel Management
Hi Ally, Thank you for your lovely review. I am thrilled that you enjoyed our W welcome, and that our W talent hospitality made such a glowing impact on you. It is always a pleasure to see a family enjoying their time with us. W Singapore looks forward to welcoming you back soon! Best Regards, Stephane Fabregoul Managing Director
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent in every capacity

Posted Apr 14, 2017
The W Hotel chain are unfaltering in every capacity. We stayed in their Singapore facility for 3 nights at the end of March and we were left dissatisfied with the rest of accomodation from their competition for the rest of our 2 week trip. W sets themselves apart from other hotel chains and we would recommend that management from other hotels spend time there to achieve excellence...except St. Regis:) Very well done W and we look forward to booking with you on our upcoming Maldives holiday!
Comment from Hotel Management
Apr 17, 2017 by stepfab, Hotel Management
Hi Anonymous, It is a pleasure to hear that you are a fan of our W brand and how your experience at our property left you with a WOW feeling during your recent stay with us! Do come back again to W Singapore soon for another staycation! Best Regards, Stephane Fabregoul Managing Director