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Reviews of Atrium Beach Resort and Spa St Maarten a Ramada by Wyndham

3 out of 5
Atrium Beach Resort and Spa St Maarten a Ramada by Wyndham
Billy Folly Road #6, Simpson Bay

Reviews

8.2

Very Good

Rating 10 - Excellent. 307 out of 769 reviews" "
Rating 8 - Good. 301 out of 769 reviews" "
Rating 6 - Okay. 98 out of 769 reviews" "
Rating 4 - Poor. 45 out of 769 reviews" "
Rating 2 - Terrible. 18 out of 769 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kenya

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
The staff was very nice especially the front desk people as well as the bartenders etc. My only issue is we stayed 6 days and 5 nights and not once did they come in and clean our room even after i requested service. They did provide fresh towels everyday . But would not sweep clean mop or change bed linen our entire stay. That was very frustrating.
Stayed 5 nights in Mar 2024

8/10 Good

Danny, Toronto

Traveled with partner
Liked: Property conditions & facilities
Our recent stay at The Atrium Hotel in St. Maarten had its ups and downs. Room 306 offered a partial ocean view blocked by construction, and an upgrade was prohibitively expensive at an additional $400 USD. The room included a mix of functional and outdated amenities; notably, the dusty air conditioner along with dusty table lamps. The bathroom was spacious but showed water damage and incomplete renovations. Missing conveniences included a clothesline in the shower and a non-functional safe with no instructions. The coin-operated laundry required obtaining quarters from the front desk, which was cumbersome. The small kitchenette sink made dishwashing difficult. Coffee packs were a one time courtesy as told by a front desk person. Interaction with the staff varied; while Aisha was consistently helpful, others were less accommodating, and communication about hotel policies was often confusing. Housekeeping was limited to once a week -which was fine, we did not know about the garbage and bathroom towel replenishment schedule. The recreational facilities were underwhelming, with shallow pools that was very close to the Buccaneer Bar. We did not know the blue chairs and umbrellas were the only ones for guests - not yellow ones. The Atrium Hotel has potential but needs improvement in customer care and maintenance. The hotel is a fit at being a basic 3 star hotel. It does live up to the star rating that many people rate it as.
Stayed 7 nights in Apr 2024

8/10 Good

Renae

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very clean. The staff was so friendly and helpful. I was nice that chairs, umbrellas and beach towels were available to us everyday. It was a very short walk past the pool and restaurant to the beach. I would stay at this hotel again.
Stayed 6 nights in Mar 2024

10/10 Excellent

CAMILO

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time at Atrium hotel. The reception staff really makes you feel welcome and provided all information necessary for our trip. The suites are well-appointed and the beach and pool area are beautiful.
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful harbor view and beach.
Stayed 1 night in Apr 2024
Response from JLR on Apr 13, 2024
Michael, thank you for your patronage and the review. We also enjoy the Atrium's location on Kim Sha Beach. We look forward to your next visit!

4/10 Poor

Kelley

Disliked: Staff & service, amenities, property conditions & facilities
No view. Could barely open or close patio door. Took hours to get maintenance to my room.
Stayed 3 nights in Feb 2024
Response from JLR on Apr 13, 2024
Hello Kelley,We greatly apologize that we were not able to provide you with the vacation you deserve. Good news, all sliding glass doors are being replaced this offseason. We hope to get another chance to show you what we are all about. When booking we have an option for ocean view rooms. Selecting these rooms will guarantee incredible sunsets and vistas of the ocean.

10/10 Excellent

Roxana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed at The Atrium many times and it never disappoints. Very convenient for my short trips in and out of St. Maarten. Will definitely be back in a few weeks.
Stayed 2 nights in Mar 2024
Response from JLR on Apr 4, 2024
Roxana, Thank you for being a frequent guest at the Atrium. We greatly appreciate your patronage and taking the time to review us. We hope to continue exceeding your expectations and look forward to your next visit!

8/10 Good

rosemary jean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities in the condo were excellent and everything one needed was provided. The staff were so courteous, helpful and friendly and will definitely be going back to the Atrium - the beach facilities were very good indeed. Thank you so much.
Stayed 7 nights in Mar 2024
Response from JLR on Apr 3, 2024
Rosemary, Thank you for your patronage and for providing us with feedback. We agree each room is like a fully furnished condo on the beach. I shared your kind words with the staff.We look forward to your next visit!

10/10 Excellent

Anastasia

Liked: Cleanliness
Stayed 9 nights in Mar 2024
Response from JLR on Apr 3, 2024
Anastasia, We are thrilled you had an excellent stay. Thank you for your patronage and the review. We look forward to your next visit!

10/10 Excellent

Kalyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great love it and will be back
Stayed 2 nights in Mar 2024
Response from JLR on Apr 15, 2024
Awesome! We are thrilled that you loved your stay at the Atrium. The staff and I look forward to your next visit!

8/10 Good

Nancy, Ellington

Liked: Staff & service
Updates needed & pools are dirty
Stayed 8 nights in Mar 2024
Response from JLR on Apr 3, 2024
Hello Nancy, Thank you for staying with us and for taking the time to submit a review. Good news, the Atrium starts phase one of room renovations this year! The pool will renovated as well.

10/10 Excellent

German

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service. We loved the area as first timers.
Stayed 3 nights in Mar 2024
Response from JLR on Apr 3, 2024
German, thank you for your kind words. We take pride in our service. We hope to host your next island visit!

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are fantastic! Friendly, helpful and accommodating. Everything is clean, well-kept, and comfortable. Building is a little older, but appliances are updated and bathrooms are modern. Beds are comfortable. We will be back!
Stayed 2 nights in Mar 2024
Response from JLR on Apr 3, 2024
Mary, thank you for staying at the Atrium and for your kind words. The staff was thrilled when I shared with them your kudos. We look forward to your next visit!

10/10 Excellent

Nathalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from JLR on Apr 3, 2024
Nathalie, thank you for the perfect score. We look forward to exceeding your expectations again!

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay at the Atrium. Sayed Feb 29-March 7, 2024. Spacious condo and we opted for an ocean view room. Clean and spacious to say the least. Friedly staff and very helpful with advice about the island and areas around Simpson Bay. I would easily stay here again and cannot recommend this stay enough.
Stayed 7 nights in Feb 2024
Response from JLR on Apr 3, 2024
John, when I read your review to the staff, it made their day. Thank you! The staff takes great pride in their customer service and cleanliness. We look forward to your next visit!

8/10 Good

deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from JLR on Mar 4, 2024
Thank you for staying at the Atrium! We hope to host your next stay.

8/10 Good

Alisha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, good size room with full kitchen. The bathrooms have been remodeled and updated really nice! The elevators were slow and had some issues with shaking and I thought it was going to break down. It's odd the pool is right beside a restaurant and people can watch you, kind of creepy with no privacy. The guy running the sandwich shop was really nice and friendly. Recommend trying his sandwiches, they're a good price too.
Stayed 2 nights in Feb 2024
Response from Allison on Mar 2, 2024
Good Morning, thank you for staying with us. We addressed the elevator issues and apologize for the inconvenience. Hope to see you again.

4/10 Poor

Jannet

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
During our stay all floor started cracking up in front of our bed and we had to move to different room. They give us much better room but it was inconvenient to move after few days of stay. No normal room service you have to ask for everything. Never stay again
Stayed 7 nights in Feb 2024
Response from JLR on Apr 3, 2024
Jannet, Thank you for the review. We used your feedback with our ever-ongoing training to make improvements to housekeeping services and our front desk communication. We apologize for not delivering on the stay that you deserved. We would love to show you that what you experienced is not who the Atrium is about.

6/10 Okay

Zinoviy

Disliked: Property conditions & facilities
Stayed 7 nights in Feb 2024
Response from JLR on Mar 4, 2024
Thank you for your patronage. We look forward to another opportunity to improve upon your recent stay and exceed your expectations.

4/10 Poor

Dea

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The location is great, but the service including dropping our bags without apology, the poor service at the front desk, and the very outdated rooms would make me not recommend this hotel.
Stayed 1 night in Dec 2023
Response from JLR on Mar 4, 2024
Thank you for the review. We used your feedback with our ever-ongoing training to make improvements. I apologize about your bags. Yes, the Atrium is an older hotel. We are happy to announce renovations that will start this year!

6/10 Okay

Raoul

Traveled with family
Disliked: Staff & service
I was somehow locked in the bedroom and we called the front desk may times for help but nosnody came. We opened the door somehow. Fire detector turned on while I was in the shower.
Stayed 3 nights in Dec 2023
Response from JLR on Jan 26, 2024
Raoul, Thank you for your patronage and feedback. We apologize for the inconveniences you endured, and we will use your feedback to make things better for your next visit.

8/10 Good

Donald

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Checking in at the Resort was a kind of awkward I wanted to pay for my 3-day stay upfront with no explanation, they wanted to block my Credit Card. But with a little explaining, I was able not to get my credit card block thank you.
Stayed 3 nights in Jan 2024
Response from JLR on Jan 26, 2024
Hello, Donald, Thank you for staying with us and for taking the time to review your stay. We apologize for the confusion. The resort does have a fully refundable 200 security deposit that is charged at check-in and refunded at checkout. Please contact the resort if your security deposit is still not showing returned. We hope to host your next island visit.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Iwas happy with the size of the room but was told it was an ocean view and it was a bay view
Stayed 6 nights in Jan 2024
Response from JLR on Jan 18, 2024
Hello Eric,We are pleased you enjoyed our spacious rooms. The one-bedroom unit is almost like your own private beach condo. I apologize for the confusion with your room view. We promise to do right by you on your next visit.

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was first rate. We were moved to this property because of a mixup with our reservation with Expedia. Although we didn’t get the full ocean view we wanted the staff provided several options and made our experience fantastic. Great customer service.
Stayed 2 nights in Jan 2024
Response from Jlr on Jan 15, 2024
We are happy to be part of your Sint Maarten experience. I'll pass along your kudos to the staff, they are awesome!We hope to host your next island vacation.

10/10 Excellent

Uruz

Stayed 7 nights in Jan 2024
Response from JLR on Jan 15, 2024
Thank you for choosing The Atrium for your Sint Maarten vacation. We appreciate you spreading the GOOD word with a perfect score!

8/10 Good

Kara

Liked: Cleanliness, staff & service, room comfort
Great location on Simpson Bay
The room had everything we needed for our week in St. Maarten (coffee maker, fridge, microwave, etc). Location was great, we could walk to several restaurants and bars. The hotel provides beach chairs and umbrellas. Only negative was the pool was very small and uninviting - we never used it.
Stayed 7 nights in Dec 2023
Response from JLR on Feb 1, 2024
Thank you Kara for the review. We agree the Atrium is like having your own beach condo. Great news about the pool, while it will still be small the pool will be completely redone this year. We hope to host your next visit!

10/10 Excellent

Monika

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property. Near restaurants, casino, shopping and grocery store. The grocery store that is close is a little expensive so taking a drive to the carrefour market is a better choice. Staff is nice. Gates lock at night so feels safe. Pool is a little small but good for a quick dip and the beach is right there. Nice beach with free chairs because of the stay there. Other beaches you have to pay for the beach chairs. Water is nice.
Stayed 7 nights in Dec 2023
Response from JLR on Feb 1, 2024
Monika,Thank you for staying at the Atrium and for taking the time to review us. We are thrilled to hear we exceeded your expectations and look forward to hosting your next island getaway!

6/10 Okay

Maya

Traveled with group
Liked: Cleanliness
Affordable, near to MANY restaurants and groceries. Walking distance to several restaurants or easy to take a $1.50 bus to several beaches, restaurants and shopping. I had a great view. Clean rooms with kitchen, tv, comfortable beds, but they did not tidy our room well during our stay. Pool was so gross. Hotel is 2mins walk from the beach, but its not a great beach at all. Ensure you have water shoes, very mossy and cloudy. Staff were a bit rude and unhelpful at times despite claiming to have a concierge service. They did not assist me with the car rental that THEY advertise. Otherwise a good stay.
Response from Jlr on Jan 15, 2024
We agree the Arium has a great location and easy access to shopping, good eats, and beaches. Thank you for your feedback. We will incorporate it into our ongoing improvements and training. We hope to have another opportunity to exceed your expectations!

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from JLR on Jan 11, 2024
Anthony, thank you for staying at the Atrium, and for taking the time to send a review. We are pleased you had an excellent stay! Looking forward to hosting your next Island vacation.

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 4 nights in Nov 2023
Response from JLR on Jan 11, 2024
Adriana, It was our pleasure hosting your stay. Thank you for the review and your patronage.

4/10 Poor

MAGALI

Disliked: Amenities, property conditions & facilities
My last stay was in Nov 1999, unfortunately this time it felt like nothing have been updated since .
Stayed 2 nights in Oct 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed at Atrium numerous times and all staff is super friendly and helpful.
Stayed 11 nights in Oct 2023
Response from JLR on Jan 11, 2024
Maria, Thank you for your patronage and review. We take pride in having a friendly staff and are looking forward to your next visit!

8/10 Good

jose

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from JLR on Jan 11, 2024
Jose, Thank you for staying with us at the Atrium, and for your favorable review.

6/10 Okay

Sanjay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Virtually no wi-fi
If using Wi-Fi is of even the slightest importance to you, immediately skip this property. At best the connection is dial up. For all other purposes, this is a rather attractive hotel, very comfortable, great location and very well equipped.
Stayed 3 nights in Oct 2023

2/10 Terrible

Zeti

Stayed 2 nights in Sep 2023

10/10 Excellent

Pamela, Spencer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

8/10 Good

Joleyne

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2023

8/10 Good

deana

Paid for beach view didn't get it but didnt fuss about it either but overall place ok
Stayed 3 nights in Aug 2023

4/10 Poor

Monica

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I liked the access at night
Stayed 1 night in Aug 2023

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023
Response from JLR on Aug 28, 2023
Thank you for your patronage and review. I am glad to hear you enjoyed your stay. We look forward to hosting you again!

10/10 Excellent

Jacqueline

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this property. Have stayed at many hotel in Simpson Bay Area and Atrium is my overall favorite. Rooms are clean, felt safe, staff is great, parking is amazing. Highly Recommend
Response from JLR on Jan 11, 2024
Jacqueline, The Atrium also is our favorite hotel in Simpsons Bay. We are pleased to have exceeded your expectations. Thank you for spreading the good word and for your continued patronage. We look forward to hosting your next vacation!

10/10 Excellent

Gamer

Liked: Cleanliness
Was nice and clean good veiw
Stayed 3 nights in Aug 2023
Response from JLR on Aug 17, 2023
I appreciate you telling us about your experience at The Atrium. Your kind words will brighten the team’s day. We hope to see you again soon!

10/10 Excellent

Zoya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a short staycation here (I live in Anguilla) and I loved it. Originally booked it because the description said there was a bathtub, which turned out to be false (discussed with the hotel via text beforehand) and considered cancelling but I'm so glad I kept the reservation. Great location close to the airport, bus route, beach, supermarket, several restaurants, and great property overall.
Response from JLR on Aug 17, 2023
Thank you for your kind comments regarding your recent stay. I am pleased to hear that you had an enjoyable stay at our property. At The Atrium, we constantly strive to provide excellent service and satisfaction to all our guests, and when a guest takes the time to write, we are especially grateful!

4/10 Poor

DAVID

Liked: Cleanliness
LOUSY WIIFII NO VIEW , YOU SAID OCEAN VEIW
Stayed 1 night in Aug 2023
Response from JLR on Aug 17, 2023
Thank you for staying with us and for your feedback. I apologize you did not have the stay experience you deserve. I passed along your comments to our IT department to assess and correct them. Unfortunately, the Atrium does not currently guarantee room views, It is a request we try our best to fulfill when we assign rooms on the day of arrival. We hope to have another opportunity to provide you with the stay and service you deserve. Thank you!

10/10 Excellent

michel

Stayed 4 nights in Jul 2023
Response from JLR on Aug 24, 2023
Thank you for a perfect score. We are thrilled that we exceeded your expectations! We look forward to hosting your next visit to Simpsons Bay.

10/10 Excellent

Jamil

Liked: Cleanliness, staff & service, property conditions & facilities
A nice place, rooms are a good size staff are nice.
Stayed 1 night in Jul 2023
Response from JLR on Aug 3, 2023
Jamil, Thank you for the outstanding review of your recent stay at The Atrium. I will be sure to share your kind comments with the staff, as they love receiving feedback. We cannot wait to have you back as our guests, and continue to "wow" you!

6/10 Okay

Sharon

Disliked: Cleanliness, staff & service
Stayed 3 nights in Jul 2023
Response from JLR on Aug 7, 2023
Thank you for taking the time to let us know how we are doing. We hope to host your island visit. Our goal is that you have an improved stay with each visit and to "WOW' you.

10/10 Excellent

Anne-Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is within walking distance. Hotel was clean and staff was friendly and very accommodating.
Stayed 1 night in Jul 2023
Response from JLR on Jul 31, 2023
Anne-Marie, Thank you for the outstanding review of your recent stay at The Atrium. I will be sure to share your kind comments with the staff, as they love receiving feedback. We cannot wait to have you back as our guests, and continue to "wow" you!!

10/10 Excellent

Elaine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Vacation
Friendly Staff, great location on the beach and near plenty of restaurants and a grocery store. It was our fourth stay here and cannot wait to come back.
Stayed 7 nights in Jul 2023
Response from JLR on Jul 27, 2023
Elaine, thank you for your outstanding review of the Atrium. We look forward to your return as our guest and hope to see you soon!

10/10 Excellent

Pamela G

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2023
Response from JLR on Jul 27, 2023
Thank you for your recent stay with the Atrium. We appreciate the outstanding review and are happy that you enjoyed your stay with us. We hope to host your next visit to Sint Maarten!