Ratings based on 204 Verified Reviews

4.8 out of 5
100% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from florida

Awesome honeymoon!! Great staff!!

Posted Dec 9, 2017
Best vacation ever!! I am a book writer and if I could choose to finish my book anywhere.. it would be here at Tivoli!!! Cant wait to come back for next years vacation. Absolutely loved and miss it.
Comment from Hotel Management
Dec 12, 2017 by Mário Custódio, Hotel Management
Dear Marcela, I thank the comments that you were kind enough to leave us after your stay at Tivoli Palácio de Seteais, and I am pleased to know that your stay was really pleasant. I will pass on to our team, your satisfaction with the assurance that it will help to maintain the motivation and commitment of all who are part of the hotel staff. It is a pleasure for us to provide a warm welcoming with excellence service standards and to provide you the opportunity to enjoy the amazing nature of this region, or a pleasant walk to the village, one of the most picturesque in Portugal. We look forward to welcoming you back on your next stay in Sintra. Kind regards, Mário Custódio, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

A magnificent spot

Posted Sep 25, 2017
Pros: Everything
Cons: Nothing
Beautiful hotel in a lovely part of Portugal outside Lisbon, one of the best hotels I've ever stayed in. I would recommend this to anyone!
Comment from Hotel Management
Oct 2, 2017 by Custódio, Hotel Management
Dear Christina, Thank you for sharing such wonderful feedback regarding your recent stay experience at Tivoli Palácio de Seteais. With kind regards, Mário Custódio General Manager
5 out of 5
by bailey

Posted Aug 11, 2017 on Hotels
WONDERFUL EXPERIENCE!
Comment from Hotel Management
Aug 20, 2017 by Pedro, Hotel Management
Dear Bailey, We are really pleased to read that you had an amazing stay with us and the excellence of our standards and services were so much appreciated. Thank you for sharing such wonderful feedback. We all really look forward to welcome you back. With the best regards, Mário Custódio - General Manager
5 out of 5
by Wonsang

Best Hotel Ever

Posted Jul 13, 2017 on Hotels
The room has both old charm and morden comfortness. The room was clean and nicely decorated. The food at the restaurant was amazing. We ended up having all our meals while staying there. Their suckling pig was the best in my life. Hotel staffs are kind and professional. We will stay there again if we go to Portugal in the future.
Comment from Hotel Management
Jul 18, 2017 by Pedro, Hotel Management
Dear Wonsang, Thank you for sharing with us your experience of staying at the Tivoli Palácio de Seteais. We were glad to know that your stay with us fulfilled your expectations. We were happy to hear that you liked our Seteais Restaurant, which can be enjoyed in a romantic and stylish atmosphere. I will pass on to our team, your satisfaction with the service, with the assurance that it will help to maintain the motivation and commitment of all who are part of the Hotel Staff. We look forward to welcoming you back on your next stay in Sintra. Kind regards, Mário Custódio - General Manager
5 out of 5
by Ellen

Posted Mar 20, 2017 on Hotels
Beautiful hotel and setting. Need more light in the bathroom.
Comment from Hotel Management
Mar 30, 2017 by Pedro, Hotel Management
Dear Ellen, Thank you for sharing your experience at Tivoli Palácio de seteais We are happy to know that your stay with us has fulfilled your expectations. We had note of your comment about the lack of light in the bathroom, and we will fix it. Your feedback is very important because it is through them that we can improve our services. We look forward to being able to welcome you back on your next stay in Sintra. Kind Regards, Mário Custódio, General Manager of Tivoli Palácio de Seteais
4 out of 5
by michael

Posted Mar 18, 2017 on Hotels
Sintra is wonderful and this is the Historic place to stay
Comment from Hotel Management
Mar 30, 2017 by Pedro, Hotel Management
Dear Michael, It is delightful to read such positive feedback regarding your experience at Tivoli Palácio de Seteais. I'm very happy to know that our services and facilities suited your needs well, providing you an excellent experience. On behalf of our Team thank you for your comments and we look forward to welcome you back once again. With kind regards, Mário Custódio - General Manager of Tivoli Palácio de Seteais
5 out of 5
by A verified traveler

Beautiful hotel for honeymooning

Posted Oct 19, 2016 on Hotels
The room with high ceiling was spacious and nicely decorated. The bed was high and comfortable. We felt like royalty.
Comment from Hotel Management
Dec 19, 2016 by General Manager, Hotel Management
Dear Guest, Thank you very much for taking time to share your opinion about Tivoli Palácio de Seteais located on the hills of Sintra, UNESCO World Heritage town, with lovely views to the Pena Palace and Moorish Castle. It is a pleasure for us to provide a warm welcoming with excellence service standards and to provide you the opportunity to enjoy the amazing nature of this region, or a pleasant walk to the village, one of the most picturesque in Portugal. We look forward to welcoming you back on your next stay in Sintra. Kind regards, Pedro Frazão General Manager of the Tivoli Palácio de Seteais
5 out of 5
by A verified traveler

Posted Oct 12, 2016 on Hotels
Highly recommended!!
Comment from Hotel Management
Oct 16, 2016 by General Manager, Hotel Management
Dear Guest, Thank you very much for taking time to share your opinion about Tivoli Palácio de Seteais located on the hills of Sintra, UNESCO World Heritage town, with lovely views to the Pena Palace and Moorish Castle. It is a pleasure for us to provide a warm welcoming with excellence service standards and to provide you the opportunity to enjoy the amazing nature of this region, or a pleasant walk to the village, one of the most picturesque in Portugal. We look forward to welcoming you back on your next stay in Sintra. Kind regards, Pedro Frazão General Manager of the Tivoli Palácio de Seteais
5 out of 5
Recommended
for Couples
by A verified traveler from toronto

Good central location

Posted Sep 22, 2016
Pros: The decor inside and the gardens outside are amazing
Cons: The closet space, it does not give you much room to hang your cloths neither is there much shelf room
Location: Good location to visit Palacio Regaleira. Palacio de Pena, Monserat and it's amazing botanical gardens, city Centre, the Moors Castle
Staying at Palacio Setais was living like royalties! The reception area, the dining room and other public places were pictures out of history books. Our room and bed was relatively small but comfortable as well as the bathroom, but the look out of our windows was it well worth. We had our dinners and breakfasts at the Hotel and were more than pleased. Such an effort in the presentation of the food. We stayed for two nights and enjoyed every minute of it. Plus it was centrally located, walking distance to Palacio Regaleira and city Centre and a convenient bus to Monserat, but also in walking distance if you like.
Comment from Hotel Management
Sep 29, 2016 by Frazão, Hotel Management
Dear Margo, Thank you for sharing with us your experience of staying at the Tivoli Palácio de Seteais. We were glad to know that you liked our rooms, decorated with magnificent paintings, tapestries and frescos of rare beauty. We are also very pleased that you enjoyed our Hotel and surrounding gardens, a former XVIII Century Palace, totally refurbished in 2008, located on the hills of Sintra, UNESCO World Heritage town. We were happy to hear that you liked the Seteais Restaurant menu, service and breakfast, which can be enjoyed in a romantic and stylish atmosphere. I will pass on to our team, your satisfaction with the service, with the assurance that it will help to maintain the motivation and commitment of all who are part of the Hotel Staff. We look forward to welcoming you back on your next stay in Sintra. Kind regards, Pedro Frazão General Manager of the Tivoli Palácio de Seteais
5 out of 5
by A verified traveler

Perfection!

Posted Sep 2, 2016 on Hotels
Great hotel, wonderful friendly staff. Congratulations to management on such an well run hotel. Exceptional is the only word. A must stay in Sintra
Comment from Hotel Management
Sep 6, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for sharing with us your experience of staying at the Tivoli Palácio de Seteais. We were glad to know that you liked our rooms, decorated with magnificent paintings, tapestries and frescos of rare beauty. We are also very pleased that you enjoyed our Hotel and surrounding gardens, a former XVIII Century Palace, totally refurbished in 2008, located on the hills of Sintra, UNESCO World Heritage town. I will pass on to our team your satisfaction with the service, with the assurance that it will help to maintain the motivation and commitment of all who are part of the Hotel Staff. We look forward to welcoming you back on your next stay in Sintra. Kind regards, Pedro Frazão General Manager of the Tivoli Palácio de Seteais