Arrogant staff with low service level. No meals for kids on the room service menu
Comment from Hotel Management
Sep 6, 2016 by Brittany Nelson, Hotel Management
Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. We hope you will consider staying with us again in the future. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.
Brittany Nelson, FOM