4/10 Poor
Fred
Traveled with family and small children
Mar 15, 2023
Liked: Staff & service, amenities
Have stayed here many times over last few years and this was the most disappointing, Stayed with 2 grand children which we put on our booking but there was only 2 towels for 4 of us so we had to go ask for more in the evening, also was only half a roll of toilet paper so had to ask for another roll so another trip to desk. When we got to hotel the whirlpool in pool area was not working but they got it going a bit later. Unsupervised kids in pool area chased wife and grand children out, not a huge deal because we were going to go back in morning and I was going to get into whirlpool which was closed next morning, so disappointing. But biggest issue by far was the noise above us starting at 10pm and continuing until after 2am. I dont know if they were jumping or throwing stuff or what, I honestly asked front desk if there was a gym above us. Then to top off no sleep and whirlpool disappointment in the morning, we were showering and housekeeping knocking at our door hours before check out, not minutes but hours between 8:30 and 9 I believe. Makes me wonder what would have happened if we were at pool or eating breakfast.
I truly didnt feel we were important this trip at all and not sure why we were being rushed out as we felt but being a special occasion, wifes birthday and first time we got to spend quality time with grand daughters in 4 years, made it even more disappointing. Exact quote from girls "Grandpa we dont want to stay here again" .
Fred
Stayed 1 night in Mar 2023