Nice hotel, helpful staff, cleanliness issue
Posted Dec 22, 2016
Nice hotel close to mostly everything. Pool and water slide were fun. Staff was very helpful. Asked for slide turned on outside of normal hours, had no issues with it. Only problem was a cleanliness issue in the bathroom, found a very long black hair in tub. Also, the tub would not drain properly. Staff did fix it that day while we were out, again, staff was helpful. Last thing was when I grabbed a towel to dry off after a shower, found yet another long black hair inside folded towel, Noone in my family has long black hair.
Comment from Hotel Management
Dec 25, 2016 by Heather , Hotel Management
Thank you Keith for staying with us while you were in town, we appreciate that. I have to agree with you the slide is amazing 167ft of fun and adventure the lights at night in the slide tend to be fun for the kids. I am sorry you encountered a less than acceptable bathroom we strive to keep things clean I will be taking this information to our housekeeping department and make sure we are double checking to make sure no one else had to encounter what you did, I am sorry we missed this. Happy Holidays to your family Keith!