Posted Jul 31, 2016
Upon making our reservation on Expedia.com, we contacted the hotel to inquire if there was a room on the lower level available as my wife was 39 weeks pregnant and had a terrible time with stairs. At the time of the call we were informed that there was not a lower level room available. Once we arrived we were informed that a room opened up as a previous guest checked in and said the bathroom was dirty and they wanted to be moved, the front desk clerk informed me that she inspected the room and it was up to their standards. Once we entered we immediately noticed an odor that smelled moldy or musk like. I turned the a/c on hoping that maybe that would help. It did not. Following this I began to inspect the bed, I noticed that the sheets look slept in, they were not at all fresh looking. I proceeded to head to the front desk to inform her of this and she gave me fresh sheets and pillow cases. Once we got the bed made we checked out the bathroom. On the floor was a extremely large clump of hair, hairs on the towels that were folded, mold on the shower curtain and what looked to be fecal matter on the top of the toilet. At this point it was nearly midnight and we had to be at the Avera hospital for inducing at 6 am, so we really had little to no choice but to deal with this room. I contacted Expedia.com and they were understanding and contacted the hotel, who told my Expedia rep that nobody had complained, but since I had photo's the rep refunded my money anyway.