Ratings based on 860 Verified Reviews

4.2 out of 5
89% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from WY

Not what we were hoping for.

Posted Jul 23, 2017
Pros: The beds were comfortable.
Cons: Cleanliness, attention to detail, more accurate descriptions.
Location: Airport
I booked this room based off the great reviews listed by others. I was definitely unimpressed upon arrival. While being praised with high marks for cleanliness, we began with a walk down a messy hallway and entered our room to find carpet that had fresh stains in several places and a bed that had been haphazardly made so that the mattress was actually hanging off the box springs. As I went to push the mattress back on, I noticed a great deal of food crumbs (and grains of rice) stuck on the box springs. Additionally, there were insects in the bathroom trash can. Just not okay. The toiletries were mismatched. Almost like they'd been left there by other travelers. I had paid extra to be put in the 'executive' room, which turned out to be what seemed like an older section of the hotel. As we'd spent 15 hours in the car and really just needed to sleep, I didn't bother to request a new room, but I would not recommend this hotel to others.
4 out of 5
Recommended
for Everyone
by A verified traveler

close to Sanford center

Posted Jul 16, 2017
Our hotel was an older wing that had been updated. It was still in need of some repairs ( loose faucet handle, bent towel rack and a desktop that was pretty scratched.) I did find a sock by the window which probably had been caught under a drape. But overall decent room and good bed.
Comment from Hotel Management
Jul 17, 2017 by Kraig Pomrenke- General Manager, Hotel Management
Thank you for staying with us and providing valuable feedback. I'm sorry for the conditions of the room and will use your comments to assist our engineering and housekeeping staff to improve. Kraig Pomrenke- General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Milwaukee,WI

Great place to stay!

Posted Jul 12, 2017
Pros: Location in relation to the interstate
Cons: Longer breakfast times on weekends.
Original room hadn't been made up. I went right back to the front desk. They immediately upgraded me to a very nice clean room. The room amenities are top notch.
Comment from Hotel Management
Jul 13, 2017 by Kraig Pomrenke- General Manager, Hotel Management
Thank you for staying and providing feedback. We appreciate getting comments so we can improve our services.
4 out of 5
Recommended
for Everyone
by A verified traveler from omaha nebraska

Very accommodating

Posted Jul 1, 2017
Staff very friendly. Very accommodating for pets. Room AC was little wacky. Either freezing or too warm. Carpet in our room very badly stained.
Comment from Hotel Management
Jul 5, 2017 by Kraig P- General Manager, Hotel Management
Thank you for staying and providing feedback. We love dogs and glad you enjoyed the experience. Please accept my apologies for the room issues. Kraig Pomrenke- General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Montana

Nice hotel.

Posted Jun 4, 2017
Nice place but no breakfast. For the price it was at best mediocre.
Comment from Hotel Management
Jun 5, 2017 by Guest Experience Champion, Hotel Management
Larry, Thank you for completing a review of your recent stay. Feedback is integral to our continued improvements. We have shared your comments and hope that you may consider staying with us again if your travels bring you back to the area. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler from rapid city,sd

Always enjoy staying

Posted Jun 2, 2017
Great place to stay. Comfortable beds and atmosphere.
Comment from Hotel Management
Jun 2, 2017 by Guest Experience Champion, Hotel Management
Adski, Thank you for the positive review. We are delighted that you had a great stay and we hope to see you again if your travels bring you back to the area. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from IA

Nice hotel close to the airport

Posted May 27, 2017
Great staff, and we order some room service and the food was good
Comment from Hotel Management
May 28, 2017 by Kraig Pomrenke- General Manager, Hotel Management
Thank you Rosy for your positive review of our hotel and staff. Kraig Pomrenke- General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from cincinnati, OH

Excellent staff, big rooms, little outdated.

Posted Apr 29, 2017
Pros: The design..a little outdated but Much better than the typical box hotel/motel. Big rooms were plus.
Location: Obviously connected to the convention center but a quick drive to downtown for a late dinner.
Convienient, parking onsite free , staff was friendly and efficient. Everything was clean and neat.
Comment from Hotel Management
May 1, 2017 by Guest Experience Champion, Hotel Management
Thank you for the positive feedback regarding your recent stay at the Sheraton Sioux Falls. We hope to see you again if your travels bring you back to the area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel

Posted Apr 28, 2017
First thing I look for in hotels are cleanliness. My room was clean and comfortable.
Comment from Hotel Management
Apr 28, 2017 by Guest Experience Champion, Hotel Management
Thank you for the positive review of your recent stay with us. We hope to see you again if your travels bring you back to the area. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler

Super friendly lounge staff

Posted Apr 28, 2017
We were in town for a concert at the adjacent venue. Ladies at the lounge were super outgoing giving us ideas of what to do, where to eat, what time to be back to hotel the day of the concert as parking would be difficult due to the concert circus at the adjacent venue.
Comment from Hotel Management
Apr 28, 2017 by Guest Experience Champion, Hotel Management
Thank you for taking the time to complete a review of your recent stay with us. We are happy to hear that the staff was accommodating and hope you enjoyed your stay. Please come see us again! Sincerely,