Indoor pool, outdoor pool

Reviews of Best Western Plus Ramkota Hotel

3 out of 5
Best Western Plus Ramkota Hotel
3200 W. Maple Street, Sioux Falls, SD

Reviews

7.8

Good

Rating 10 - Excellent. 340 out of 1003 reviews" "
Rating 8 - Good. 376 out of 1003 reviews" "
Rating 6 - Okay. 156 out of 1003 reviews" "
Rating 4 - Poor. 84 out of 1003 reviews" "
Rating 2 - Terrible. 47 out of 1003 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Louis

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was spacious and clean. The water pressure in the showers is a problem. Friendly staff. Great breakfast. Will stay there again.
Stayed 2 nights in Mar 2024
Response from Kasey Kulkarni on Mar 26, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Jayna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very excellent, clean, spacious. Great for little ones!
Stayed 1 night in Mar 2024
Response from Kasey Kulkarni on Mar 26, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Paige

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kasey Kulkarni on Mar 26, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Jon B.

Liked: Staff & service, amenities, property conditions & facilities
Could use updates to waterpark area
Stayed 1 night in Feb 2024
Response from Kasey Kulkarni on Mar 26, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

4/10 Poor

Jenna

Stayed 2 nights in Feb 2024
Response from Kasey Kulkarni on Mar 26, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

2/10 Terrible

Wendi

Liked: Cleanliness, amenities, property conditions & facilities
My review is not necessarily for the property as it is expedia. I paid extra for pool side room and never received one. And was unable to get any money off for not having one.
Stayed 1 night in Feb 2024
Response from Ted on Feb 12, 2024
Wendi,I am very sorry to hear about the confusion with your room type. We will look into the matter to see what happened and try to correct it. Thanks for you feedback.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Great location we will be back
Stayed 1 night in Feb 2024
Response from Ted on Feb 12, 2024
Andrea,Thank you very much for your 5 star reveiw.

10/10 Excellent

Bradley

Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By far the best motel that my family and I have ever stayed in! The rooms were great and very clean. The beds were extremely comfortable. And finally the pool/waterpark was spectacular! My family and I will definitely be staying there again!
Stayed 1 night in Jan 2024

8/10 Good

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
One of the main entrances was not shoveled and I could not utilize the luggage cart to assist in bringing in our bags.
Stayed 1 night in Jan 2024

10/10 Excellent

Kristi, Edgerton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I didn't like was that I paid for a poolside room and was given poolside to an outdoor pool during the winter. Specify on the website what type of poolside room you are advertising. Is it poolside to the waterpark or the non useable outdoor pool.
Stayed 1 night in Dec 2023

4/10 Poor

Velincya

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The property did not have the arcade and sauna as advertised on Expedia, we were really hoping to enjoy those features for our date night out and we were disappointed to find they were no longer included.
Stayed 1 night in Dec 2023
Response from Ted on Jan 2, 2024
I apologize for the incorrect information. Thank you for letting us know and we will look to update that as soon as possible. Thank you very much for the feedback.

4/10 Poor

sheila

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Pull out couch was unusable and we had 4 people with a king size bed. When someone books a room with 2 areas for 4 people to sleep, we expect it to be usable. The bottom was broken and laying on the floor. Kids ran up and down the hallway all night, knocking on peoples doors. Staff did not answer the phone for complaint. Skylight in the pool was broken and about to fall down because of the wind. We told 2 maintenance people and they said they were aware, but it was a dangerous situation and was not taken care of. Next morning, same window was caved in because of heavy ice. Pool should not have been open or at least the area blocked off just in case it fell into the building. Brooke was very helpful at check-in.
Stayed 1 night in Dec 2023
Response from Ted on Dec 11, 2023
Shelia,I apologize for the issues you encountered, and we appreciate you making us aware of them. We will work to have them corrected ASAP. Thank you for your feedback.

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ted on Dec 11, 2023
Julie,Thank you very much for your rating and thank you for staying with us.

2/10 Terrible

Mollie

Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Ted on Dec 5, 2023
Mollie,I am sorry that you weren't able to rate your stay with us higher. Please let us know of any specific problems you encountered so that we can address and correct them ASAP. Thanks for your feedback.

10/10 Excellent

Mark

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plesant stay, clean and quiet. Pool area had plenty of seating. Easy access to hotel.
Stayed 1 night in Nov 2023
Response from Ted on Dec 5, 2023
Mark,Thank you very much for your 5 star rating and thank you for staying with us.

10/10 Excellent

Hugh

Stayed 1 night in Nov 2023
Response from Ted on Dec 5, 2023
Hugh,Thank you so much for your reveiw.

10/10 Excellent

Joe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the whole experience
Response from Ted on Sep 26, 2023
Joe,Thank you very much for the 5 star review and thank you for staying with us.

8/10 Good

Eduardo

Stayed 1 night in Sep 2023

10/10 Excellent

Scott

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Ted on Sep 26, 2023
Scott,We are very happy to hear you had an enjoyable stay with us. Thank you very much for the feedback.

8/10 Good

Jane

Liked: Cleanliness
Stayed 2 nights in Aug 2023
Response from Ted on Sep 26, 2023
Jane,Thank you very much for staying with us.

10/10 Excellent

Kathy

Traveled with family
Large facility with restaurant.
Stayed 1 night in Sep 2023
Response from Ted on Sep 26, 2023
Kathy,Thank you very much for staying with us. We hope you enjoyed your time in Sioux Falls and we hope to have you back soon.

10/10 Excellent

Dee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Austin is the real MVP!
Austin made my stay extra memorable. When I booked, I accidentally booked the wrong date. I called the hotel and Austin made it absolutely NO PROBLEM to get it switched around.
Stayed 1 night in Sep 2023
Response from Ted on Sep 26, 2023
Thank you very much for your review, especially the nice comments for our staff. We hope to see you again soon.

8/10 Good

Jayson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Ted on Sep 26, 2023
Jayson,Thank you very much!

8/10 Good

LuAnne

Stayed 1 night in Aug 2023

10/10 Excellent

William

Traveled with family
Liked: Amenities
Taller toilets would be better for Senior Citizen guests. It was hard for me to sit down that low.
Stayed 2 nights in Aug 2023

8/10 Good

Michelle

Stayed 4 nights in Aug 2023

6/10 Okay

jenni

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

JOSEPH

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very nice, it is quiet, my husband and I slept very well. Beds are super comfy, the staff were very nice and polite. We will definitely stay here again!
Stayed 3 nights in Aug 2023
Response from Ted on Aug 8, 2023
Joseph,We are glad to hear you had a comfortable stay with us and we appreciate the nice comments for our staff. Thank you very much for staying with us.

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Ted on Aug 8, 2023
Scott,Thank you for the 5 star rating.

8/10 Good

Patrick

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We picked this hotel because it had a great swimming pool/water park for little kids and older.The rooms were roomy,quiet and was conveniently placed near the water park on the floor I requested for. Breakfast was good and staff was always there to help. The Water park made our stay a very happy one for our kids.The price was very competitive on top of that.
Stayed 5 nights in Jul 2023
Response from Ted on Aug 1, 2023
Patrick,We are very happy to happy to hear that you and your family had an enjoyable stay with us. We appreciate the review and we hope to have you back in the future.

8/10 Good

Beau

Traveled with family
Liked: Staff & service
The staff working the bar and grill were very nice. One of the women working at the front desk wasn't rude, but not really friendly either. Our room didn't have a door hanger for room service or not. We stayed 2 days and never got fresh towels. Our room didn't have wash cloths. The shower in our room had toe nail clippings in it when we arrived. The pool was very cold and the area around the pool could be cleaner. Overall the building looked tidy, but felt like it needed a good deep cleaning. It's a big building and we kept running into people in the hallways that were lost so signage could be better.
Stayed 2 nights in Jul 2023
Response from Ted on Aug 1, 2023
Beau,Thank you for your feedback. I will share your comments with out staff so that we can address the issues you mentioned.

8/10 Good

Brian

Traveled with family and small children
Liked: Staff & service
More of an Industrial area. The room was s little dirty and dated. Had a strange smell. The pool area was great as was the breakfast and breakfast area. Staff was pleasant and helpful.
Stayed 1 night in Jul 2023
Response from Ted on Jul 17, 2023
Brian,Thank you very much for the feedback and thank you for staying with us.

10/10 Excellent

Kari

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice faculty with plenty of options on site
Stayed 2 nights in Jun 2023
Response from Ted on Jul 17, 2023
Kari,Thank you very much for your review!

6/10 Okay

Nicole

Traveled with family and small children, Traveled with partner, Traveled with pets, Traveled with family
Liked: Staff & service
This place is a maze! It was so difficult to find your way around, we were getting so frustrated. The building is dated, lots of space that hasn’t been used in some time. Kids enjoyed the water park. It was clean in the room and water park, decor is very dated. You’ll get your steps in trying to navigate this place!
Stayed 1 night in Jun 2023

4/10 Poor

Katie E

Stayed 1 night in Jul 2023
Response from Ted on Jul 24, 2023
Katie,Please let us know if there were any specific issues you encountered that we can work to correct. Thank you for your feedback.

2/10 Terrible

Heidi

Disliked: Cleanliness, staff & service, property conditions & facilities
Not impressed at all
Stayed 2 nights in Jun 2023
Response from Ted on Jul 3, 2023
Heidi,I am sorry to hear you weren't able to rate your stay with us higher. Please feel free to let us know of any specific issues you encountered so that we can attempt to make them right with you. Thank you for your feedback.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
I really had a great time, and my room was nice and spacious, an awesome couple of days there. Scott!!
Stayed 2 nights in Jun 2023
Response from Ted on Jul 3, 2023
Scott,Thank you very much for your review. We appreciate the nice comments, and we hope to see you again soon.

10/10 Excellent

Sharon

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was truly a gem. It shouldn’t be so hard to do things well, but it is rare to see it done well and this hotel had it down, in every way. We would return in a heartbeat.
Stayed 1 night in Jun 2023
Response from Ted on Jul 3, 2023
Sharon,Thank you so much for the nice comments in your review. We appreciate your business, and we hope to have you back again soon.

10/10 Excellent

Carolyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was a favorite for my kids. The water park/pool area was amazing. The restaurant was also great. Highly recommend for convenience too. We were only in town one night and this location was convenient to everything.
Stayed 1 night in Jun 2023
Response from Ted on Jul 3, 2023
Carolyn,We are very happy to hear you were able to enjoy everything our hotel has to offer. Thank you so much for the review!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023
Response from Ted on Jun 28, 2023
Ryan,Thank you very much for the 5-star rating!

10/10 Excellent

Lotoya

Stayed 2 nights in Jun 2023

10/10 Excellent

Kellie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean!
We arrived to an immaculate room, not a speck of dust to be seen. The kids absolutely loved the pools, inside and out. We’ve been to others similar in Sioux Falls and this one was hands down better! Hot breakfast was good, parking lot was convenient and plenty, loved that there was a fridge and microwave in room! We will 1000% stay here again!
Stayed 2 nights in Jun 2023
Response from Ted on Jun 28, 2023
Kellie,We are so happy to hear that you enjoyed your stay with us. We appreciate the nice comments, and we hope to see you again soon.

8/10 Good

Lindsey

Liked: Cleanliness, property conditions & facilities

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Janel

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice! Way better than the Ramada and it has a waterpark for kids.
Stayed 1 night in Jun 2023

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Not so good
Room 1130, the wall paint was bubbling due to moisture leaking from the room above. Room could of used a good vacuum, dead bugs everywhere. Shower grout was black. Best part was when the guest in the room above us used his jacuzzi tub from 12:45am to 1:30am, you could hear that motor running clear as day from our room.
Stayed 1 night in May 2023
Response from Ted on May 30, 2023
I apologize for the housekeeping issues you encountered and I can assure you that we will address it with the staff immediately. Thank you very much for your feedback.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun
Stayed 1 night in May 2023
Response from Ted on May 30, 2023
We are very happy to hear you had an enjoyable stay at our hotel and we hope to see you again soon.

10/10 Excellent

Rachel

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great place for a day
Stayed 1 night in May 2023
Response from Ted on May 30, 2023
Rachel,Thank you very much for your 5 star rating!

10/10 Excellent

Shannon

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a very early flight out and by the time we were in the lobby, they had a btxi waiting for us to get us to the airport on time. We also had avery late flight coming back and they were very easy to work with and arrange a pickup for us as well.
Stayed 1 night in May 2023