Ratings based on 393 Verified Reviews

3.9 out of 5
83% of guests recommend
3.9 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from san diego

Awesome hotel. Loved their slide.

Posted Oct 10, 2017
Had an awesome experience with my family. I would definitely recommend any of my family or friends to stay here.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 4, 2017
Castaways has a fun selection of food, the Tiki Bar have a friendly staff, and a comfortable room that opened up to the indoor waterworks. The pools are a definite selling point - fun for all!
5 out of 5
Recommended
for Families
by A verified traveler from Madison, Wisconsin

Posted Sep 19, 2017
Pros: Pool area was superb!
Cons: The rooms were nothing fancy, but clean and just what I'd expect for this price range.
We stayed here twice in July 2017 for one night each time. The kids absolutely loved the pool area. Staff members were very friendly and helpful. The restaurant on site served good food and was very convenient. The tiki bar in the pool area was an especially nice touch for the adults after a long day on the road with the kids, who could now run off energy in the large themed pool. The room was clean and suited our needs for a family of 4 nicely. Plenty of space to move around, comfy beds, plenty of towels both in the room and at the pool area. We would definitely come back and recommend this hotel for anyone, but especially those with kids of any age.
Comment from Hotel Management
Sep 26, 2017 by LT, Hotel Management
Thank you for the kind words- we look forward to having you return. Safe Travels, Ramada
5 out of 5
Recommended
for Families
by A verified traveler from San Antonio

Great hotel for my grandsons

Posted Sep 13, 2017
Pros: same as above
Cons: Better ventilation....better wine selection
Location: near the airport....close to Falls Park
Terrific waterscape...very friendly staff......very children friendly....good food
Comment from Hotel Management
Sep 26, 2017 by LT, Hotel Management
Thank you for the great comments. Safe Travels, Ramada
4 out of 5
Recommended
for Everyone
by A verified traveler from Sioux Falls SD

Great place minus a few staff

Posted Sep 10, 2017
Pros: Nice pool by the bar. Clean room.
Cons: Get rid of the day shift waitstaff in the restaurant.
Location: Convention Center and Canaries stadium.
Everything was fantastic until we ate at the hotel restaurant/bar. The daytime waitstaff and manager could have cared less that we were there. Dirty glass for the soda. Flies, and while the cod was good the walleye was far undercooked. On the flip side I gave a positive review because the night staff, Angela, Melissa and Randy were fantastic and made the stay worth while!
Comment from Hotel Management
Sep 26, 2017 by LT, Hotel Management
Thank you for your comments, we appreciate our staff and will take a closer look to the day staff. The F & B Manager will also be copied on your comments. Safe Travels, Ramada
5 out of 5
Recommended
for Everyone
by A verified traveler from iowa

Great

Posted Sep 4, 2017
From the time you check in to the time we checked out great people we get family treatment very nice from people in the castway to people working the titkibar
Comment from Hotel Management
Sep 26, 2017 by LT, Hotel Management
Thanks so much ~ hope to have you back soon! Safe Travels, Ramada
5 out of 5
Recommended
for Families
by A verified traveler from Kansas City

"Epic" Swimming Pool

Posted Aug 24, 2017
Pros: Pool!
Location: Don't miss Falls Park and the little cafe in the park for lunch.
My 7 and 10 year old described the pool as "epic." They had a wonderful time! I enjoyed the fitness center and the rooms were just fine, clean, standard hotel rooms. All the staff were really nice. There were healthy breakfast options in the restaurant, which is always good.
Comment from Hotel Management
Aug 25, 2017 by Leslie, Hotel Management
Thank you for staying with us and nice to hear the awesome comments from your children's experience with the water park! Safe Travels, Ramada
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to highway

Posted Aug 23, 2017
The fish and chips from restaurant was very good, too.
Comment from Hotel Management
Aug 25, 2017 by Leslie, Hotel Management
Thank you for sharing the nice comments- hope to have you back again soon! Safe Travels, Ramada
2 out of 5
by A verified traveler

Hotel shuttle

Posted Aug 22, 2017
Pros: The staff was pleasant.
Cons: The restaurant needs attention.
Location: Stayed because of airport shuttle.
We were placed in a ground floor handicapped room. There appeared to be plenty of other rooms available judging from the parking lot. Cleaning supplies were left in the room from the previous time it was cleaned. The restaurant was over priced, run down with cob webs and broken seats. The atrium is a shipwreck/pirate theme, very noisy.
Comment from Hotel Management
Aug 25, 2017 by Leslie, Hotel Management
Hello and Thank you for sending your comments- I will copy to those that run each of those departments. Safe Travels, Ramada
3 out of 5
by A verified traveler from sioux falls

Ok hotel

Posted Aug 22, 2017
Room was not so clean when we checked in pretty dusty. Wifi did not work called front desk to fix still Not working front desk people rude asked for a cot said they didn't know if one was free never check. For the price I would of liked a better experience
Comment from Hotel Management
Aug 25, 2017 by Leslie, Hotel Management
Hi Mike, I'm sorry to hear your experience, we will look into to those items mentioned on the house keeping side of things. The wifi may have been effected if we had bad weather due to the satellite connection? Not sure if this was the case, but it is working now. Safe Travels, Ramada