Ratings based on 264 Verified Reviews

3.5 out of 5
76% of guests recommend
3.6 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from NYC

Terrible Hotel. Worse experience

Posted May 25, 2017
Pros: Location was convenient
Cons: The staff could be more helpful, instead of politely listening to our concern and then do their own stuff. Remove the old carpets
The honor of worse experience with any hotel so far in my life belongs to this Hotel. It had so many issues, I lost count. Some of the main ones: The rooms smelled. We changed 2 rooms and all of them had a bad odor of old mold and dampness. I am guessing this is caused by the very old and smelly carpet that they have put in all of their rooms. 2. No bed sheet, we had to request 3 times to get a bed sheet. 3. The shower didn't have a proper door, so each time we shower, we had a case of bathroom flood. I asked the hotel's technician and he said that is general flaw for all of the rooms. 4. The room were humid and warm with no proper AC. 5. We specifically requested a queen or king bed, however, they have put two twin beds beside each other. I am unsure they even have a king or queen bed. This was true for the 2 rooms that we stayed. 6. The breakfast stayed the same, and very boring combination. From the second day, the only appetizing item in the menu was fruit.
Comment from Hotel Management
Jun 2, 2017 by Ersan, Hotel Management
Dear Mahbod, Thank you for staying at Legacy Ottoman Hotel.We are really sorry that you had bad expedriences but we will try to work harder to make everything better and more comfortable for our guests. Regarding to your comments I would like to answer that 1-the smell is not coming form the carpets as we wash our carpets regularly and change them every year.During the week you stayed, there was an infrastructural problem in the area and for that reason sewage smell was coming out from our Courtyard view rooms' bathrooms only.We used many anti-odor to hinder that smell but that situation was not in our hands only.The problem has been fixed in a few days and there is no any bad smell anymore.2-It is impossible the absence of the bed sheets cause bed sheets are the main equipment of hotel room.Maybe you needed extra and there had been a communication problem.3-We will take this comment seriously and will find a solution for bathroom doors and founder.4-We are checking our Air Conditions every week if they are working properly and have not found any flaw but we will do it more carefully again.5-Of course we have King and Queen Beds but on the day you stayed the hotel was pretty busy and my collegues just could not find an available room with King Bed.6-Actually our breakfast is fresh and good and includes many kinds of cold and warm foods but after you dissappointed with the room and after you come up against unpleasent situations,you lost your good taste also against our hotel I think and that is why even could not taste our delicious breakfast.But we will take care about your comment ,will improve our service and breakfast. Best Regards, Ersan Ozgur Online Sales Supervisor
5 out of 5
Recommended
for Everyone
by A verified traveler from lebanon

Exellent

Posted May 9, 2017
Wonderful Perfect location Comfort Clean Freindly Wonderful breakfast
Comment from Hotel Management
May 11, 2017 by Selda, Hotel Management
Dear dmr, First of all thank you very much for your kind attention and good comments for Legacy Ottoman Hotel Istanbul. We are appreciated to hear that you enjoyed your accomodation in Legacy Ottoman Hotel. It is our pleasure to make our guests comfortable as they feel like home. We hope to see you here again in the future and make you our honored guests. I would like to give my thanksfull again on behalf of all Legacy Ottoman Hotel employee. Wish you wonderful week.
3 out of 5
Recommended
for Everyone
by A verified traveler

The room is very hot with no cooling system active

Posted Feb 28, 2017
The room is very hot and I have asked them to activate the cooling system since it is not working they told me sorry we can not. The room with this high temperature is not comfortable and I could not sleep for the 2 days.
Comment from Hotel Management
Mar 3, 2017 by Online Sales Supervisor, Hotel Management
First of all thank you very much for staying at Legacy Ottoman Hotel. We are really sorry about your dissatisfaction.Normally our cooling system is central cooling system and that is why we could not turn it on for a specific room. But we will change this system as we receive negative comments about temperature. We will find a solution about our cooling system even in the winter time. Thanks
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Excellent hotel in Old Istanbul

Posted Sep 4, 2016
Pros: Room sizes, location on the highest floor facing the old city, you can see Hagia Sofia
We stayed at this hotel for 7 nights and really enjoyed it Compared to other 5 star hotels in the USA, it is not a 5 star. However, considering it is in the old city of istanbul, I will rate it even as 6 stars as the room sizes are very large compared to other hotels in the area. The morning breakfast is very good Location is excellent next to the train and the Masri Bazar
Comment from Hotel Management
May 11, 2017 by Selda, Hotel Management
Dear Guest, First of all thank you very much for your kind attention and good comments for Legacy Ottoman Hotel Istanbul. We are appreciated to hear that you enjoyed your accomodation in Legacy Ottoman Hotel. It is our pleasure to make our guests comfortable as they feel like home. We hope to see you here again in the future and make you our honored guests. I would like to give my thanksfull again on behalf of all Legacy Ottoman Hotel employee. Wish you wonderful week.
4 out of 5
by Ali from KSA

Quite Hotel near to old bazar

Posted May 1, 2016 on Hotels
It's not bad hotel, good to stay for location and shopping or just to see good old market called egypt bazar also spicy bazar . . .
Comment from Hotel Management
May 5, 2016 by Banu Sahin, Hotel Management
Dear Ali, Thank you for choosing Legacy Ottoman Hotel for your stay in Istanbul. Indeed, the location of our hotel is ideal if you want to sightsee, shop or visit in this city. We are hoping to host you again.
3 out of 5
by husin from rahat

good

Posted Apr 3, 2016 on Hotels
nice
4 out of 5
Recommended
for Couples
by Oliver P.

Great Location!

Posted Jan 5, 2016 on Ebookers
Great Location, gut acommodations, very clean and very helpful staff.
3 out of 5
Recommended
for Everyone
by A verified traveler from United Kingdom

Good location but the hotel is a little tired.

Posted Nov 16, 2015
Pros: It was a really good location and the staff were friendly.
Cons: I think the hotel could do with sprucing up a bit. The breakfast buffet could be improved.
Location: The hotel is really close to the great sights of the old town, including the Blue Mosque.
This hotel is in a really good location to explore the old part of Istanbul. The staff were really friendly and helpful. Unfortunately, my room smelt of stale smoke and the bathroom smelt a bit too. The toilet was not 100% clean either.
2 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 13, 2015 on Hotels
4 out of 5
Recommended
for Couples
by Dr Mohammed Saleem

ideal location

Posted Nov 3, 2015 on Ebookers
Staff was polite and helping. The basic atrium rooms were a bit smaller than expected.The bathrooms in these rooms are very tight and the shower water would spill out on the floor. Otherwise it was all fine. Next time i would like to book a room other than basic atrium rooms. I recommend this Hotel as Value for money. This Hotel is situated in ideal spot surrounded by all facilities close to historical tourist attractions.