Ratings based on 117 Verified Reviews
3.6 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler
Five star hotel only 50$Posted Jan 10, 2018
Positive :1- price 2- location 3- quite area 4- room size is big 5- price again And don't forget to get a nice kefta sandwich from the food truck behind the taxi station near the hotel. Negative 1- very small bed (you may need to blanket) 2- you hear the people in the next room very well 3- internet is very bad. 4- you may smell food or smoke through the AC
for Everyoneby A verified traveler from Odessa, Ukraine
Nice hotel close to the main attractionsPosted Jan 2, 2018
Pros: Clean,comfort bed and pillows... Also stuff is very helpful and always smiling!
I enjoyed my staying and very happy with the hotel stuff who genuinely helpful. Regarding to the location, Hotel is very close to Cevahir Shopping mall ( one of the mega shopping malls in Istanbul) which is a walking distance. I would like to stay there again next time.
by A verified traveler from istanbul
Cetral location but not comfortablePosted Aug 20, 2017
Room was so so . Receptionist firstly try to give room standart one which was suit and she changed after long talking and gave smoking room even irequested non smoking room . Room service wasgood and also taste of food was good. This hotel need renovation also however it cheape than other 5 star hotels
Miss-leading details on websites & Hotel.comPosted Aug 19, 2017 on Hotels
This hotel should be a basic 3 star hotel. It does not look like a 5 star hotel at all as stated on its website and hotel.com. I have traveled all around the world but have not seem such a pathatic and dirty 5 star hotel. During 4 night stay with my family noticed that the room was very unclean, carpet in the room was full of stains, appliance (microwave, fridge etc) covered in dirt, door locks were very old so often jammed, noisy doors, wifi very slow, curtains smaller then window sizes, lobby & walkways carpet seems never been washed full of huge stains, poor room service, house-keeping very poor, saw hairs on toilet floor when when checked-in. 99% staff does not understand English therefore always unresponse when pointed out these problems, it is not a family hotel at all, only reception staff can moderately understand English, breakfast was no way near the standard of a 5 star hotel. As per my understanding this hotel should be delisted from hotel.com until above hilighted issue are resolved. As this hotel not only cares to give appropriate service to its guest as mention while booking but also tarnishing the reputation of hotel.com.
Comment from Hotel Management
Aug 29, 2017
Dear Customer, First of all, we would like to thank you for taking the time to write to us regarding your experience at the Sürmeli Hotel while staying us. We are extremely sorry about the unsatisfactory level of service that you experienced during your stay and we can assure you that the matter has been thoroughly investigated and will not re-occur and we continue to thrive to improve our service at all times. Your comments have been shared with our team members accordingly and we are looking forward to Welcoming you back to our Hotel in the near future.
Posted Aug 1, 2017 on Hotels
this hotel is not real 5 star hotel....1.small room 2.Breakfast of low quality and variety 3.The damaged elevator 4.Mini bar with tricks 5.Noisy Neighbors 6...7.......
by A verified traveler from Houston,TX
PLZ PLZ PLZ DON'T FALL FOR THE PICTURES!!!!Posted Jul 15, 2017
Location: central location,close to shopping center and local restaurants.
This place build long ago, from carpet to ceiling terrible. Free WIFI, hardly works. Carpets are old and terrible smell. I travel a lot but so far never stayed any 5 Star hotel with 2 star condition. I am sad very sad. Unfortunately i reserved for 4 nights and i had to stay. I also have no idea why they asked for 100 Lira as a security deposit??? No explanation whatsoever. if the pictures are right, they gave me their not renovated room or their worse room in entire building. Breakfast was very expensive so don't try ! They serve one tiny bottle of water for 4 days of stay in a dirty room.
for Everyoneby A verified traveler from L
Nice hotelPosted Dec 12, 2016
Great experience , nice and clean , food was amazing
for Everyoneby A verified traveler
Hotel at the centerPosted Jul 15, 2016 on Orbitz
Breakfast is very expensive. They serve free water one small bottle only one time during your stay though you stay two person in the room and for one week. But they give free slippers every day !!!???
by A verified traveler
Posted Mar 6, 2016
When arrived hotel bad experience they give me first room noisy I'm comlein they give me second rooms is smelling terrible cigarettes and they change room again and last rooms carpets is very dirty and very bad smelling in the rooms I don't like this hotel
for Everyoneby A verified traveler from VANCOUVER
DEPENDS ON PRICEPosted Feb 13, 2016
Cons: IN SOME ROOM YOU SMELL SMOKE.
Location: MANY RESTAURANT & SHOPS AROUND, YOU DO NOT NEED TO HAVE BREAKFAST INCLUDED YOU CAN EAT OUTSIDE, CLOSE TO MALL AND CLOTHS SHOPPING AND METRO.
NICE ROOM, WONDERFUL INTERIOR DESIGNS OF LOBBY, ROOM, RECEPTION, MANY RESTAURANT & SHOPS AROUND, YOU DO NOT NEED TO HAVE BREAKFAST INCLUDED YOU CAN EAT OUTSIDE, CLOSE TO MALL AND CLOTHS SHOPPING AND METRO. INTERNET IS FAST ENOUGH. HOWEVER IN THAT RANGE OF PRICE YOU MAY HAVE MANY OPTIONS.