Ratings based on 269 Verified Reviews

4.7 out of 5
99% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice and quiet yet close to everything.

Posted Aug 30, 2017
Pros: Location and room decoration.
Location: Close enough to walk to some things and easy drive to everything.
We had a great stay. Very private and quiet and room had everything expected. Nice.
Comment from Hotel Management
Sep 3, 2017 by Kali - Assistant Manager , Hotel Management
Dear Anonymous, Thank you for your feedback. We are in a wonderful spot. Close enough to downtown to walk and far enough away from all the hustle and bustle. We are very happy to hear you enjoyed your stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, BC

Awesome Hotel

Posted Aug 29, 2017
Very nice clean hotel with a great staff that are super friendly and the free breakfast was really appreciated
Comment from Hotel Management
Sep 14, 2017 by Kali - Assistant Manager , Hotel Management
Dear Cliff, Thank you for your feedback! We will be sure to pass on the wonderful comments about our staff. We have a great team of people here! The breakfast has quite a few options so we are happy you were able to find something yummy to eat. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Springfield, OR.

Always very relaxing

Posted Aug 24, 2017
Always look forward to staying at the Ponderosa. Our go to hotel when visiting Sisters. No reason to go anywhere else.
Comment from Hotel Management
Sep 11, 2017 by Kali - Assistant Manager , Hotel Management
Dear Mike, Thank you for your feedback! We appreciate you making us your "go to" place when staying in Sisters. It is a very wonderful spot we have here and we are happy you and your family come over to enjoy it with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Beaverton,OR

Excellent

Posted Aug 22, 2017
Pros: Affordable, clean
Location: Short walk to all the shops in Sisters.
Affordable, clean room, attentive and courteous staff, beautiful setting. What else could you ask for?
Comment from Hotel Management
Aug 24, 2017 by Kali - Assistant Manager , Hotel Management
Dear Jon, Thank you for your feedback. Wow! We will be sure to pass on your wonderful comments to our staff and to the owners. This property is something special and we take pride in making it beautiful and welcoming. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Mesquite NV

quiet location in beautiful Sisters OR

Posted Aug 19, 2017
Hotel room was clean n comfortable n spacious. Great brkfst buffet. Close to downtown Sisters and many Central Oregon recreational places.
Comment from Hotel Management
Aug 23, 2017 by Kali - Assistant Manager , Hotel Management
Dear Maria, Thank you for your feedback! Thank you on your comments. We will be sure to pass those on to our housekeepers! Some of the breakfast offerings are new this summer. The scrambled eggs, potatoes and sausage are catered from our local "Sisters Saloon" restaurant. They do a wonderful job! Hopefully you indulged in all of our local hikes and shops. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful room

Posted Aug 17, 2017
Beautiful romantic woodsy feel. Would stay here again. So nice to be close to Sisters downtown.
Comment from Hotel Management
Aug 20, 2017 by Kali - Assistant Manager , Hotel Management
Dear Anonymous, Thank you for your feedback. We agree! Sisters is such a beautiful place to stay for a few days and explore. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

The llamas are a nice touch!

Posted Jul 22, 2017
Besides evening (all night) road work, causing some difficulties getting back to the hotel, it was a very nice stay. The room was clean and comfortable. The staff was very friendly and helpful. We love central Oregon! There's also some llamas living on the property that were fun.
Comment from Hotel Management
Jul 25, 2017 by Kali - Assistant Manager , Hotel Management
Dear Anonymous, Thank you for your feedback. Yes, due to the construction, it has made it difficult for guests to find us. We are unable to replace our sign until all the construction is complete. Thank you for the comment about our staff. We all take pride in superior customer service. The llamas have been our special fellas for almost as long as the hotel has been around. They are all very sweet males and we hope that you took the time to go out and bring them some treats and take some photos! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you!
5 out of 5
Recommended
for Everyone
by A verified traveler

Best part of a long trip

Posted Jul 21, 2017
Just a fabulous hotel. The price is a value if you have kids: pool, area to run around, wagons, feeding the llamas. The rooms are spacious with enough room for the many suitcases we brought, two sinks, fridge, table with chairs and balcony. The staff was also great and helped me scan some docs and provided good travel advice. Wish we could have stayed longer!
Comment from Hotel Management
Jul 22, 2017 by Kali - Assistant Manager , Hotel Management
Dear Yopi, Thank you for your feedback. Wow! That's wonderful to hear you had a great time enjoying all we have to offer at the hotel! It really is a great little spot to relax. We are happy to hear that the staff was helpful in sending the documents and travel advice. Most of the staff is local and highly enjoy showing our guests the most beautiful places in Sisters! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you!
5 out of 5
by A verified traveler

Nice

Posted Jul 20, 2017 on Hotels
Great hotel in the middle of many places to go.
Comment from Hotel Management
Jul 22, 2017
Dear Anonymous, Thank you for your feedback. The Ponderosa Lodge is a great central spot for all of the outdoor activities. I'm glad you were able to enjoy it. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
4 out of 5
by Mary

Posted Jul 20, 2017 on Hotels
Comment from Hotel Management
Jul 22, 2017
Dear Mary, Thank you for your feedback! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.