Ratings based on 75 Verified Reviews

4.1 out of 5
87% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from North Carolina

Extremely Hostile Manager

Posted Jul 12, 2017
Pros: Except for the outrageous behavior of the front desk manager, it was an acceptable place to stay
Cons: Restructure the Expedia-Hotel agreement so the manager finds it more agreeable, or eliminate this hotel from the Expedia registration system.
The manager became extremely angry and hostile upon my arrival simply because I had booked a room through Expedia. Her rant about my egregious idea of using Expedia went on for about twenty minutes, increasingly belligerent and impassioned. Her hatred for the Expedia booking system (and apparently their customers) was at a full boil from which I had no escape. I explained that my search for a hotel started with viewing the city's website, which then pointed me to Expedia. I had never been to Sitka before so I did not know the name for her hotel. This encounter was the most verbally abusive conversation I have ever encountered. I cannot recommend this hotel for fear of this lady's anger exploding into something physically dangerous.
3 out of 5
for Everyone
by A verified traveler from Dallas, TX

A Comfortable, Affordable Place to Stay

Posted Jul 4, 2017
Pros: Good basic no-frills room. Wi-fi and simple continental breakfast. Good price.
Cons: Communication by phone. 1st line voice mail was full, second line went unanswered, 3rd line was answered. 3rd line is not listed on web site.
Location: Raptor center and Fortress of the Bear are "must dos." National Park and St. Michael's Cathedral are worth the time. Russian Bishop's House
They advertise on the internet as "A Comfortable, Affordable Place to Stay" and that is correct. Don't expect luxury and you will not be disappointed. We stayed two nights before going on a cruise and were happy with our stay. The inn is located in the middle of a business plaza with a hodge-podge of other businesses. If you don't mind walking, it is about a mile to the national park or to the raptor center (both recommended) and about two miles to downtown. It is SE Alaska, so count on rain. Our flight in to Sitka was delayed by about 3 hours and we had some phone calls to get the shuttle late at night, but it all worked out.
2 out of 5
by A verified traveler from Southwest


Posted Jul 3, 2017
Pros: Good facility room
Location: nothing near
Staff not on site or at desk on Sat morning, place was empty
4 out of 5
for Everyone
by A verified traveler

Extra cozy soft sheets and nice friendly staff.

Posted Jul 2, 2017
Wonderful staff who were very helpful! The sheets were dreamy!
5 out of 5
for Everyone
by A verified traveler from New Zealand

Great stay in Sitka

Posted Jun 30, 2017
Pros: I loved the fact that there was food provided with muffins, bread, spreads,fruit, coffee,tea,milk down in the dining room. Much appreciated
Location: About two miles from town but a pleasant walk; not far from the Raptor centre and a taxi ride to the Fortress of the Bears
All very good indeed and although a walk to town, it is in a nice location with a pizza shop nearby
5 out of 5
by steffani

Safe and sound

Posted Apr 2, 2017 on Hotels
Comfortable and homey. Always feel safe there.
5 out of 5
for Everyone
by A verified traveler

Posted Apr 1, 2017
Staff is very friendly and accomodating. This place is a diamond in the rough
4 out of 5
for Everyone
by A verified traveler from Cornwall, UK

Comfortable place to stay

Posted Mar 31, 2017
Pros: The room was comfortable and clean and a reasonable rate for Sitka. We were most grateful to have free transport from the airport after a long flight
Location: There is a very useful and regular local bus service going by the hotel for just $2 per trip ($1 if you are a Senior!). Bear Sanctuary, Raptor Centre.
We received a very warm welcome and a lift from the airport from the Hotel manager and were given a very comfortable room with a lovely view of the bay opposite the hotel. Good facilities in the room, also a microwave and plenty of items to sample for breakfast in the morning. The hotel is within easy walking distance of the town of Sitka, about half and hour taking it steady through the Totem Park. No bears around in March! but plenty of snow on this occasion.
5 out of 5
by Vickie

Great little place to stay.

Posted Mar 10, 2017 on Hotels
I arrived very late and was pleased to have friendly service even at that late hour. Would stay here when I am in Sitka every time.
5 out of 5
by Joanne Saunders

Posted Feb 11, 2017 on Hotels
very enjoyable. The innkeeper was awesome