Modern Hotel, however the rooms were filthy!!
Posted Jul 18, 2016 on Ebookers
We had booked a double room for one night for our anniversary. On arrival we were told that they couldn't find our booking and the only thing they could offer us was a twin room. I rejected this as we had booked a double not a twin. After some time she finally found our booking and give us our room key. When i got to the room , I honestly could have cried, the room was filthy, the carpet wasn't hoovered, the bed was covered in hair, the window sill was covered in cigarette ash and there was fake tan all over the headboard of the bed. it was disgusting. I immediately called reception and after 30minutes the receptionist called and said she had another room ready for us however i asked her to come and have a look at what we were presented with. She did, ans she told me she was very shocked at the state of the room and that it wasn't acceptable. Anyway we got the keys to our new room and went on our way. As we had things booked for the day I just took a quick look around and seen it was better than the last and left. That night when we came back and pulled back the quilt to go to bed, I was enraged to discover that after all they had given us the twin room they had offered us earlier, they had pushed 2 single beds together and put a queen sized quilt over resulting in us not realising earlier when we dropped our bags off. This resulting in a very unsettled nights sleep as the 2 beds kept splitting. I will never return to this hotel again.