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Reviews of Hotel Arka

5 out of 5
Hotel Arka
Bitpazarska 90/2, Skopje

Reviews

8.4

Very Good

Rating 10 - Excellent. 96 out of 206 reviews" "
Rating 8 - Good. 70 out of 206 reviews" "
Rating 6 - Okay. 27 out of 206 reviews" "
Rating 4 - Poor. 8 out of 206 reviews" "
Rating 2 - Terrible. 5 out of 206 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Breanne

Liked: Staff & service
Stayed 3 nights in Mar 2024

8/10 Good

Lauren

Stayed 1 night in Nov 2023

8/10 Good

simon

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Darren

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, in a great location. The city is very walkable and this provided an excellent base for a short visit. Great view to contemplate whilst eating breakfast.
Stayed 3 nights in Nov 2023

10/10 Excellent

Nur Hidayat

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean room. Friendly staff and very helpful. No issue at all checking in. It was perfect and stay throughout was very comfortable! Thank you for making our stay wonderful.
Stayed 2 nights in Jul 2023
Response from Andrej on Sep 29, 2023
Thank you for taking the time to leave us such a wonderful review and a perfect 5 out of 5 rating! We are thrilled to hear that you found your room to be clean and comfortable and that our staff were friendly and helpful. Your positive experience from check-in to check-out is exactly what we aim for. We look forward to welcoming you back for another wonderful stay!

10/10 Excellent

Mark-Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, breakfast buffet has a lot of offering
Stayed 1 night in Jul 2023

4/10 Poor

David

Stayed 1 night in Jul 2023

8/10 Good

Sean

Stayed 3 nights in Jun 2023

10/10 Excellent

Nikola, Smederevska Palanka

Stayed 1 night in Apr 2023
Response from Andrej on May 14, 2023
Thank you for your perfect rating! We are thrilled to receive a 5 out of 5 from you. It means a lot to us to know that you had a fantastic experience during your stay at Hotel Arka. We appreciate your support and look forward to welcoming you back in the future.

8/10 Good

YOSEPH

Traveled with group
Liked: Staff & service
No electric kettle in the room and poor gym equipment , partially not working
Stayed 2 nights in Sep 2022

8/10 Good

Samer

Average hotel. Average rooms. Service very basic. Location great, next to old town.
Stayed 2 nights in Jul 2022

6/10 Okay

gal

Disliked: Property conditions & facilities
The front desk was excellent and very kind but the hotel requires guests to put a sign on the door if they want but clean. If it's not there, the room will not be clean. The room safe didn't work. Ordering a taxi was super complicated and took an hour every time.
Stayed 3 nights in Jul 2022

6/10 Okay

John

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Service issues but otherwise a good hotel
The service at the hotel was disappointing. We had booked an airport pickup and the hotel asked for flight details etc. When we found out our flight may be delayed we sent an email before leaving to advise the hotel of a likely delay to our flight and we sent an URL for Skopje Airport asking them to check the latest flight status before sending the car. When we arrived (late) the reception staff made a snide comment about arriving late and the car having to wait for us. When we checked out the hotel tried to charge us twice for the airport pickup. I told the staff that I had sent an email warning them of the delay. The receptionist acknowledged the email but said that he can't be expected to check the flight status of all of his clients when arranging a airport pick up therefore we must pay twice for the delay. We did not pay for the additional pick up and raised a complaint but it took a lot argument to reach this outcome and it took some of the pleasure out of our stay in what is a lovely city. In fairness to the staff he was presumably doing his job in line with the hotel's policies. But if so that leaves an impression of service levels at the hotel - i.e. ignoring an email from a client warning of delays because it is unreasonable to have to check the flight status. It is a pity as in many ways the hotel is good. It is in a great location next to the Old Bazaar part of the city and it has great views from the breakfast and bar area. Also the breakfast was fantastic.
Stayed 2 nights in May 2022

6/10 Okay

Thomas

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Too many rules, need to learn customer service.
Too many rules. The Welcome Aboard package contains two legal size pages of small print of rules including no washing clothes in the sink and no outside food, even though ony breakfast is served. My first two days, I wanted to eat breakfast outside on the terrace. The waiters refused to serve me. Reason; "not our protocol." Food from the buffet, coffee, and cigerettes were allowed, but they refused to walk the extra ten meters with the breakfast plate. I finally got them to do as I asked, but I had to start the first two mornings fighting with hotel staff.
Stayed 4 nights in May 2022

10/10 Excellent

Ewen

Liked: Cleanliness, staff & service
Very clean and within walking distance of main attractions
Stayed 2 nights in May 2022

10/10 Excellent

Nicolai, Newbury Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and fancy hotel in nice and walkable area. Beautiful rooftop terrace with panoramic views of the city. Within a short walk from all the main attractions in town (max 10min by foot)
Stayed 3 nights in Apr 2022

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little hotel, great views.
Stayed 2 nights in Mar 2022

10/10 Excellent

RAMSES, San sebastian

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Except for the older staff attitude, everything went excellent
Stayed 4 nights in Dec 2021
Response from Reception on Dec 18, 2021
Dear Mr. Ramses, Many thanks for your comments and for the time you took to share your experienced with us.Your remarks are of an immense importance to all of us, in order to always improve and be better. Please accept our sincerest apologies for the negative experience you had with staff member, please be informed that I will be speaking with personnel to ensure this doesn't happen again. Once again, thank you for staying with us and we look forward to seeing you again. Kind Regards, Goran Jakimoski Head of Reception.

8/10 Good

Martin

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
They have a free guarded parking. But the pool is just a decoration in the restaurant. The restaurant where you also get breakfast has a good view.
Stayed 1 night in Oct 2021
Response from Reception on Oct 22, 2021
Dear Mr. Martin, Thank you very much for choosing Hotel Arka for your recent stay. We really appreciate your time to share your experience with us and the positive comments. Concerning the swimming pool, please be informed that the pool is open seasonally June 1st to September 15th. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind Regards Goran Jakimoski Head of Reception.

10/10 Excellent

M N

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Nice hotel in the most convenient location, right in the centre of the old town. Provides great views of the old town as well as other main attractions of Skopje from the rooftop terrace.
Stayed 2 nights in Sep 2021
Response from Front Desk on Sep 17, 2021
Dear Mr. M N, Thank you very much for the lovely review of your recent stay at Hotel Arka. We are happy to receive the highest grade as your general impression and kind words you have for our hotel and service. It has been our pleasure to be at your disposal. We look forward to welcoming you back in near future. Kind Regards, Goran Jakimoski Head of Reception.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, room comfort
Good hotel improved greatly by the helpful staff.
The hotel was good but it was improved greatly the customer service of the two very helpful gentleman receptionists, Stoyan and Gregor, who helped us so much and couldn’t be more hospitable, they are a credit to the hotel.
Stayed 2 nights in Jul 2021
Response from Reception on Jul 25, 2021
Dear Mr. and Mrs. Travis, Thank you so much for taking time and rating your stay at Hotel Arka. We are truly grateful and delighted for your kind words. Your feedback motivates us to keep up with the good service and we are happy to hear you appreciate all our efforts! It's been our pleasure to be your host and we sincerely hope to see you and accommodate you again. Good luck on your future travels! Best wishes, Goran Jakimoski Head of Reception.

10/10 Excellent

Jose Carlos

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021
Response from Ana Domazetovska on Jul 5, 2021
Thank you. Looking forward welcomes you again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is fantastic, get all the help I need with everything, including Covid 19 required tests that they arranged on premises. Every member of the staff was very helpful. The hotel itself is it is very clean and well maintained in most areas, but a bit odd: glass bathrooms, no towel hooks and retractable showers you should hold in your hand all the time. The area around the hotel is not very clean (but feels safe though) and noisy.
Stayed 6 nights in May 2021
Response from Reception on Jun 7, 2021
Dear Guest, Thank you for taking your time to share your experience of your recent stay at Hotel Arka. We appreciate your comments on our professionalism and friendly staff. Your feedback and suggestions are very valuable to us in order to improve our services and accommodation itself. Looking forward to seeing you again soon. Best wishes, Goran Jakimoski Head of Reception.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful surprise
Skopje is not a touristy city and thus the general layout and infrastructure is somewhat confusing, so our first impression of the hotel entrance was a bit scary. However, everything after that was great. The staff was incredibly nice and helpful, the breakfast was great with one of the best views from anywhere in the city. The location was perfect, although the Macedonia Square is the heart of the city, the activity and best traditional food restaurants are right by the ARKA Hotel. Strongly recommended!
Stayed 2 nights in May 2021
Response from Front Desk on May 25, 2021
Dear Mr Rodriguez, We are very much obliged to you for the kind and comprehensive review you've left for us. It was a rear pleasure hosting You and Mrs Rodriguez. Always welcome to come and visit us again(there're still more parts of Skopje left for you to explore). Muchas Gracias, Stoyan Atanasovski, Front Desk Hotel ARKA

10/10 Excellent

Miroslav

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021
Response from Ana Domazetovska on Jun 1, 2021
Thank you Mr. Miroslav.

10/10 Excellent

Antoinette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Stay
My stay at Hotel Arka was wonderful! The staff were simply amazing! They were all very attentive, friendly and nice! I had been corresponding with Goran and other staff members prior to arrival to try to stay on top of restrictions due to Covid and they all had been very quick to respond with answers to my question and more! Ratko was the evening receptionist who we spoke with most due to the timing of our comings and goings and he was super helpful in coordinating our Covid Test forgetting back to the states and printed all the documents for us. Jacov was the our bar guy in the evening for our take away drinks and he was such a pleasure to chat with about Macedonia and life in general. We had such a wonderful stay at Hotel Arka! An experience I will for sure remember for a very long time!
Our last evening...Eve of Easter and took a quick photo from the terrace.
City Center of Skopje of Alexander the Great
Stayed 4 nights in Apr 2021
Response from Goran on May 3, 2021
Dear Mrs. Florentino, Thank you very much for this awesome review and rating. We truly appreciate the kind words, and we sincerely hope to see you and accommodate you again. It's been our pleasure to be your host. Good luck on your future travels. Best wishes Goran

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity with Old Market. Nothing to dislike. Good bar.
Stayed 5 nights in Nov 2019

8/10 Good

Alberto

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is in a great location in the centre of the old town. Staff were friendly and helpful. The rooftop bar has great unobstructed views over the old town, fortress and the city centre
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended hotel in the middle of the Old Bazaar
Nice hotel with a very good breakfast. Right in the middle of the Old Bazaar area. Illumination in the room and in the corridors could have been better. The same applies for wifi signal. But overall, the stay was nice, comfortable with good value for money. Very friendly staff. Do not miss the rooftop bar... amazing views of the city both during the day and at night!
Stayed 5 nights in Sep 2019
Response from Andrej on Oct 8, 2019
Dear Guest, Thank you for taking a time to review our hotel and share your experience and photographs with our future guests. We are happy to see that we have met your expectations. Thank you again for staying with us. We look forward to welcoming you back to our hotel soon. With kind regards, Hotel Arka

8/10 Good

Joan

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2019

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Lucian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service
The hotel is in a good location and stuff is welcoming. The room needs to he renovate especially the shower which is not very comfortable and water draining is very slow. Also it need tp be cleaner especially the windows from the outside since we got a room with city view as was promised but couldn't see it clearly. Also, in the hotel published pictures you can see a pool but when we asked about it, we were told thay it is for decoration only and a 5 star hotel shohld have one.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff! Courteous, they go beyond the call of duty.
Stayed 12 nights in Jul 2019
Response from Andrej on Jul 15, 2019
Dear, We are happy to see that we have met your expectations and we thank you for taking the time to share your experience. Thank you again for staying with us. We look forward to welcoming you back to our hotel soon. Sincerely, Hotel Arka

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

10/10 Excellent

A&M

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to walk and see everything. Staff were excellent! Great breakfast. Lobby very good but rooms need a little updating, carpet and drapes, otherwise all was excellent
Stayed 5 nights in Jul 2019
Response from Andrej on Jul 15, 2019
Dear A&M, Thank you for sharing your feedback. We are happy to see that we have met your expectations and we appreciate the kind words about our location, staff and breakfast. We look forward to welcoming you back to our hotel soon. Thank you again for staying with us. Sincerely, Hotel Arka

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Nice overall
This is a nice and modern hotel in the old town. The room was clean and spacious. However, it was a bit difficult taking a shower without a showerhead holder above. Someone also had obviously been smoking in the room when it's supposed to be non-smoking, but that shouldn't be a surprise as they are more relaxed about smoking here. These are small things though. Will recommend to visitors to Skopje.
Stayed 2 nights in Jun 2019

6/10 Okay

Matias

Standard
Very limited breakfast, room big but old... Gym was absolutely out of order: small, few machines, ... not even dumbells....
Stayed 2 nights in Jun 2019

8/10 Good

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Helpful and friendly staff. Very convenient location for city sights.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

The stay at hotel Arka was one of the best experiences we have ever had! Layout of this hotel was so well imagined. Our room was very welcoming! The staff was very welcoming and soft spoken! The pool even though was small it was gorgeous! We surely will come back when next time in Skopje!
Stayed 1 night in May 2019
Response from Adrijana Petrovska on May 19, 2019
Dear, We thank you for taking a time to share your experience. Thank you again for staying with us. We look forward to welcoming you back to our hotel soon. Kind Regards, Hotel Arka

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Great Location near the old town. Incredible view from the breakfast room. Rooms were large and pretty well-equipped. The staff were very nice.
Stayed 7 nights in Apr 2019

8/10 Good

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
I wouldn’t necessarily say this is a 5 star hotel by European standards - but it’s clean and comfortable. The two killer selling points are: 1. Location - though at first you’ll wonder if you’ve taken a wrong turn, when you eventually find the hotel you’ll be pleased to discover it’s in the heart of the Old Bazaar. The location is unbeatable. 2. The roof terrace. The views of Skopje are incredible. I enjoyed a few beers as the sun went down over Mount Vodno - looked remarkable like the Macedonian flag 🇲🇰 You won’t find a better view anywhere else - worth the booking alone. Hotel is a little dated and quirky, but perfectly fine. You’re travelling in Macedonia - you probably know what to expect.
Stayed 4 nights in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Arka Skopje
A little tricky to get to by car since it is through a driveway that is a little hidden.
Stayed 1 night in Oct 2018

6/10 Okay

Marius

Liked: Staff & service, property conditions & facilities, room comfort
Moderate stay
Big smell coming from bathroom, noisy. Good breakfast , near old town , near old market
Stayed 3 nights in Sep 2018

8/10 Good

Niel

Great location
Great hotel fabulous location beautiful spacious rooms. Martin in the bar and breakfast room was so warm and friendly made our stay very pleasant
Stayed 3 nights in Sep 2018

6/10 Okay

Verified traveler

Good location but not the best value for money, in my opinion.
Stayed 1 night in Jun 2018

10/10 Excellent

Dalibor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Comfortable hotel in the heart of the Old Bazar, with many restaurants, shops, monuments, etc. Everything is clean, staff professional, friendly and helpful. The executive room was comfortable enough, nice bathroom. There were construction works on the neighbouring building, but almost nothing was heard. Breakfast was very tasty and rich. You can enjoy a wonderful view from the terrace bar on the 7th floor, see picture attached. The only thing that could be better is the mattresses, but still OK.
Stayed 2 nights in May 2018
Response from Andrej D. on Jun 22, 2018
Dear Dalibor, We are happy to see that we have met your expectations and we thank you for taking a time to share your experience. Thank you again for staying with us. We look forward to welcoming you back to our hotel soon. Sincerely, Hotel Arka

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value hotel located close to Old Bazaar. Friendly & helpful staff. Nice bar on top floor with city views. City centre sights within walking distance.
Stayed 4 nights in May 2018

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent services, very nice rooms and bar
Great hotel in perfect location. Nice top-floor bar
Response from Andrej on May 11, 2018
Dear Felix, Thank you for sharing your feedback. We are happy to see that we have met your expectations and we appreciate the kind words about our location, services and facilities. We look forward to welcoming you back to our hotel soon. Thank you again for staying with us. Sincerely, Hotel Arka