Ratings based on 1,032 Verified Reviews

4.2 out of 5
84% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Michigan

Basic

Posted Aug 18, 2017
Overpriced snacks and breakfast food. Undergoing renovations, room bathroom drain smelt like sewage. Hot elevators and dirty, stained lobby furniture. Enjoyed the pool table in the lobby and shuttle service.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Perfect accommodations

Posted Aug 18, 2017
Aloft is an unique hotel. Rooms are modern and the amenities are great! The staff was friendly and gave great restaurant suggestions. Located right by airport and by train station.
4 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

Staff was super nice!

Posted Jul 30, 2017
Staff was super nice! Check in and out we're very easy. Everything was great except that the AC unit in the room was so loud it was hard for me to sleep at night when it came on
Comment from Hotel Management
Aug 10, 2017 by Leesa, Hotel Management
Thank you for taking the time to let us know about your recent stay. I am pleased to hear that you found our facilities clean and comfortable. I apologize for the noise issues you experienced while here. I hope that you come and visit us again soon, and we will be happy to work with you to find a quieter room
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect for what we needed

Posted Jul 23, 2017
We were flying out the next morning, so we wanted a place to stay instead of having to leave super early for the airport. The hotel had just started remodeling rooms on the 6th floor, and we were informed at check in. The construction hours were not during the hours we would be there, so this was a non-issue. There was only one person at the desk who had to answer phones and handle check-in. We did have to wait for help, but it wasn't too much of an inconvenience. My only complaint, the air freshener in the lobby is way too much! It was very overwhelming and nauseating.
Comment from Hotel Management
Jul 27, 2017 by Leesa, Hotel Management
Thank you for the great 5 star review! We're pleased to hear you found our rooms and staff members friendly and modern! Here at Aloft Phoenix Airport we strive to provide a clean, comfortable and friendly atmosphere! We look forward to seeing you again in the near future
5 out of 5
Recommended
for Everyone
by A verified traveler from virginia

Nicest staff ever!

Posted Jul 3, 2017
While I really enjoyed the trendy ambiance, what I rave about is the genuine niceness of the staff. I was blown away and really really appreciate every single one of them! Thank you for making my stay amazing!
Comment from Hotel Management
Jul 8, 2017 by Leesa, Hotel Management
Dear A, Thank you for taking the time to tell us about your recent stay at Aloft Phoenix Airport. We're pleased to hear you enjoyed our Aloft room found our amenities enjoyable, and our location convenient for your needs. We pride ourselves in providing excellent customer service. I am glad to hear our team members took excellent care of you during your visit, we will share your feedback with them as well! We hope to see you again during your next visit in Phoenix
4 out of 5
Recommended
for Everyone
by A verified traveler from CA

Close to the airport , convient shuttle

Posted Jun 30, 2017
We got there very late and was actually able to walk from the airport to the hotel . The man working the nightshirt was very attentive. Check in and check out was litteratly so easy probably took 1 min total . Overall it's a nice place to rest up before a flight .
Comment from Hotel Management
Jul 8, 2017 by Leesa, Hotel Management
Thank you for taking the time to tell us about your recent stay at Aloft Phoenix Airport. We're pleased to hear you found our location convenient to the rental car center and airport. We're just a short shuttle ride away from many of Phoenix's local attractions. Thank you for your feedback and we hope to see you again soon
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, close to airport with a free shuttle

Posted Jun 6, 2017
Pros: Location, cost
Nice hotel for the value located near the airport. The contemporary was fun. I was traveling with kids so it was nice to have a pool so close to the airport. The fragrance in the lobby was a bit strong but other than that, thumbs up.
Comment from Hotel Management
Jun 9, 2017 by Leesa, Hotel Management
Dear Wendi, Thank you for taking the time to tell us about your recent stay at Aloft Phoenix Airport. We're pleased to hear you enjoyed the modern decor and our splash pool. We pride ourselves in providing excellent customer service. We hope to see you again during your next visit in Phoenix
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel!

Posted Jun 1, 2017
We loved this place! Super clean and comfortable, we were sad we couldn't fully enjoy the amenities like the pool due to our time schedule. Would definitely come back if possible
Comment from Hotel Management
Jun 5, 2017 by Leesa, Hotel Management
Wow, thank you for the 5 star rating !! Thank you for taking the time to tell us about your recent stay at Aloft Phoenix Airport. We're pleased to hear you enjoyed our Aloft room found our amenities enjoyable, and our location convenient for your needs. We hope to see you again during your next visit in Phoenix
5 out of 5
Recommended
for Everyone
by A verified traveler from PA

Minutes away from airport

Posted May 30, 2017
Low price, shuttle to airport, very modern, staff were very friendly and helpful. Will be using them in the future as our daughter just moved to the Phoenix area, so we will be back!
Comment from Hotel Management
Jun 5, 2017 by Leesa, Hotel Management
Dear Liz, Thank you for taking the time to tell us about your recent stay at Aloft Phoenix Airport. We're pleased to hear you found our location convenient to the rental car center and airport. We're just a short shuttle ride away from many of Phoenix's local attractions. Thank you for your feedback and we hope to see you again soon
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 29, 2017
Great hotel and service. We received a gift bag with goodies for my dog, I will definitely stay again
Comment from Hotel Management
Jun 6, 2017 by Leesa, Hotel Management
Thank you for taking the time to tell us about your recent stay at Aloft Phoenix Airport. We're pleased to hear your dog enjoyed our Arf goodies bag. We pride ourselves in providing excellent customer service. I am glad to hear our team members took excellent care of you during your visit, we will share your feedback with them as well! We hope to see you again during your next visit in Phoenix