Ratings based on 2,435 Verified Reviews

4.3 out of 5
87% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Phoenix Airport

A convenient but disappointing hotel.

Posted Sep 28, 2017
Upholstered furniture is soiled and well-worn. Facilities are in general disrepair.
Comment from Hotel Management
Sep 28, 2017 by DoubleTree Suites Phoenix Manager, Hotel Management
Mike, we appreciate your candid feedback. We are currently in the first phase of enhancements to every part of the hotel. We'll work hard to make sure furniture is cleaner until the ugrades are completed.
5 out of 5
Recommended
for Everyone
by A verified traveler from phoenix, az

Exclusive

Posted Sep 28, 2017
Quiet, clean roomy convienent great location great breakfast nice checkout time
Comment from Hotel Management
Sep 28, 2017 by DoubleTree Suites Phoenix Manager, Hotel Management
Happy to hear your found our location 1 mile from Phoenix Sky Harbor Airport convenient and that our full buffet breakfast was great.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Unbelievable experience

Posted Sep 28, 2017
An amazing experience, very attentive staff, my every need was met, wanted for nothing... Just amazing.
Comment from Hotel Management
Sep 28, 2017 by DoubleTree Suites Phoenix Manager, Hotel Management
Jeff, amazing is what we aspire to provide for every guest. Glad we made it happen for you. Come back and visit us soon
3 out of 5
Recommended
for Everyone
by A verified traveler from Tampa

ok place with nice people. close to airport

Posted Sep 23, 2017
Mainly used it as a single night stay for early morning flight after trip to Sedona. Convenient to airport with shuttle. Ok restaurant so don't have to leave to get food. Had ice pool area for families with kids etc that seemed to be having a lot of fun.
Comment from Hotel Management
Sep 28, 2017 by DoubleTree Suites Phoenix Manager, Hotel Management
Happy to hear our team took good care of you and your found our location convenient, especially for early morning flights. Next time let us know what we can do to make your stay better.
4 out of 5
Recommended
for Everyone
by A verified traveler from Arizona

Comfortable and spacious

Posted Sep 21, 2017
The suite was very roomy and comfortable. The large pool looked clean and inviting. I would have rated it all 5 stars except our room was directly in front of a structure that held some sort of motors or pumps or something, and whatever it was generated lots of noise, and it was annoying. We had to watch the TV in the bedroom because we could hardly hear the bigger TV in the sitting area due to the noise. I would stay there again but I would definitely tell them not to give me a room near this thing again.
Comment from Hotel Management
Sep 22, 2017 by DoubleTree Suites Phoenix Manager, Hotel Management
Thanks for the know words James. We are happy to hear you had a pleasant stay with us and we'll have our maintenance team take a look at the sound issues in your suites. Thanks for bringing them to our attention.
5 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix, AZ

Wonderful!

Posted Sep 19, 2017
Gorgeous Hotel! Clean, comfortable & quiet. Great breakfast. Recommend highly😊
Comment from Hotel Management
Sep 22, 2017 by DoubleTree Suites Phoenix Manager, Hotel Management
Sounds like we took great care of you. That's our goal and we look forward to seeing you soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Lbenthin49@gmail.com

Live this property!

Posted Sep 18, 2017
You could not ask for more! Great hotel! Clean, quiet all the amenities. A pleasure! Thank you!Thank you!
Comment from Hotel Management
Sep 22, 2017 by DoubleTree Suites Phoenix Manager, Hotel Management
It was a pleasure to have you stay with us. Come back and visit us soon we'll have a warm cookie waiting for you.
4 out of 5
Recommended
for Everyone
by A verified traveler from los angeles, ca

Posted Sep 4, 2017
Great experience. Would definitely come back again. The only thing I would teccomend is to offer customers the famous cookies this hotel is known for. We've stayed at many doubletrees before and this was the first time we were not offered cookies. Did not want to ask......
Comment from Hotel Management
Sep 10, 2017 by DoubleTree Suites Phoenix Manager, Hotel Management
We are so sorry that we forgot to offer you a cookie on your arrival. That's a big part of what make us special and we don't like hearing that someone missed out. Come back and visit and we'll have two cookies for you.
5 out of 5
Recommended
for Everyone
by A verified traveler from El Paso, TX

Great experience

Posted Sep 3, 2017
Nice hotel for a great price, great stay and great cookies.
Comment from Hotel Management
Sep 22, 2017 by DoubleTree Suites Phoenix Manager, Hotel Management
The cookies really make the difference. Come back and visit we'll have some warm ones waiting.
5 out of 5
Recommended
for Everyone
by A verified traveler from Leesburg, VA

Friendly and Accomodating Staff

Posted Sep 2, 2017
The gentleman who checked me in was extremely helpful and friendly. I asked for a crib and it was in my room befor I was. Latre that evening, we went to dinner in their dining area and the server was so kind and personable. My dad has colon cancer and his chemo makes him nauseous and, at times, makes him lose his appetite. The server didn't know any of that and just thought my dad had stomach problems. He was considerate and thoughtful. Thank you Doubletree Phoenix Airport, you will be my go to hotel from now on! here on out!
Comment from Hotel Management
Sep 8, 2017 by DoubleTree Suites Phoenix Manager, Hotel Management
We are all hear to make each guest's stay comfortable and when we provide the small extra touches that make a stay memorable we fulfill our purpose. Sounds like we took great care of you and hope you come back and visit soon.