Ratings based on 2,412 Verified Reviews

4.3 out of 5
88% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Tampa

ok place with nice people. close to airport

Posted Sep 23, 2017
Mainly used it as a single night stay for early morning flight after trip to Sedona. Convenient to airport with shuttle. Ok restaurant so don't have to leave to get food. Had ice pool area for families with kids etc that seemed to be having a lot of fun.
4 out of 5
Recommended
for Everyone
by A verified traveler from Arizona

Comfortable and spacious

Posted Sep 21, 2017
The suite was very roomy and comfortable. The large pool looked clean and inviting. I would have rated it all 5 stars except our room was directly in front of a structure that held some sort of motors or pumps or something, and whatever it was generated lots of noise, and it was annoying. We had to watch the TV in the bedroom because we could hardly hear the bigger TV in the sitting area due to the noise. I would stay there again but I would definitely tell them not to give me a room near this thing again.
Comment from Hotel Management
Sep 22, 2017 by DoubleTree Suites Phoenix Manager, Hotel Management
Thanks for the know words James. We are happy to hear you had a pleasant stay with us and we'll have our maintenance team take a look at the sound issues in your suites. Thanks for bringing them to our attention.
5 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix, AZ

Wonderful!

Posted Sep 19, 2017
Gorgeous Hotel! Clean, comfortable & quiet. Great breakfast. Recommend highly😊
Comment from Hotel Management
Sep 22, 2017 by DoubleTree Suites Phoenix Manager, Hotel Management
Sounds like we took great care of you. That's our goal and we look forward to seeing you soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Lbenthin49@gmail.com

Live this property!

Posted Sep 18, 2017
You could not ask for more! Great hotel! Clean, quiet all the amenities. A pleasure! Thank you!Thank you!
Comment from Hotel Management
Sep 22, 2017 by DoubleTree Suites Phoenix Manager, Hotel Management
It was a pleasure to have you stay with us. Come back and visit us soon we'll have a warm cookie waiting for you.
4 out of 5
Recommended
for Everyone
by A verified traveler from los angeles, ca

Posted Sep 4, 2017
Great experience. Would definitely come back again. The only thing I would teccomend is to offer customers the famous cookies this hotel is known for. We've stayed at many doubletrees before and this was the first time we were not offered cookies. Did not want to ask......
Comment from Hotel Management
Sep 10, 2017 by DoubleTree Suites Phoenix Manager, Hotel Management
We are so sorry that we forgot to offer you a cookie on your arrival. That's a big part of what make us special and we don't like hearing that someone missed out. Come back and visit and we'll have two cookies for you.
5 out of 5
Recommended
for Everyone
by A verified traveler from El Paso, TX

Great experience

Posted Sep 3, 2017
Nice hotel for a great price, great stay and great cookies.
Comment from Hotel Management
Sep 22, 2017 by DoubleTree Suites Phoenix Manager, Hotel Management
The cookies really make the difference. Come back and visit we'll have some warm ones waiting.
5 out of 5
Recommended
for Everyone
by A verified traveler from Leesburg, VA

Friendly and Accomodating Staff

Posted Sep 2, 2017
The gentleman who checked me in was extremely helpful and friendly. I asked for a crib and it was in my room befor I was. Latre that evening, we went to dinner in their dining area and the server was so kind and personable. My dad has colon cancer and his chemo makes him nauseous and, at times, makes him lose his appetite. The server didn't know any of that and just thought my dad had stomach problems. He was considerate and thoughtful. Thank you Doubletree Phoenix Airport, you will be my go to hotel from now on! here on out!
Comment from Hotel Management
Sep 8, 2017 by DoubleTree Suites Phoenix Manager, Hotel Management
We are all hear to make each guest's stay comfortable and when we provide the small extra touches that make a stay memorable we fulfill our purpose. Sounds like we took great care of you and hope you come back and visit soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Maryland

Hotel convenient to Airport. needsnupdating

Posted Aug 29, 2017
Pros: Friendly staff. Nice pool
Cons: Furniture obviously was used in a smoking room at some point.
Location: Convenient to airport.
Room furniture smelled like smoke. Bathroom was okay. Space was good.
Comment from Hotel Management
Sep 8, 2017 by DoubleTree Suites Phoenix Manager, Hotel Management
Debbie we are happy to hear our staff took good care of you and your found our location convenient to Phoenix Sky Harbor Airport. We'll have our housekeeping team deep clean your suite to make sure the smoke is removed from the room. Thanks for brining it to our attention.
4 out of 5
Recommended
for Everyone
by A verified traveler from Honolulu, Hawaii

Good, close to Airport.

Posted Aug 29, 2017
Pros: Location close to airport. Excellent shuttle. Good responsiveness from front desk.
Cons: At check in I was told my Hilton Honors account could not be added as I had booked through a third party.
Location: Convenient to stores (we stopped at Target) and great restaurants in close proximity (we drove 4 miles for a GREAT salad)
This was a good location for our early morning flight out of Phoenix. Easy parking upon arrival. We were able to eat dinner at a great restaurant nearby and take our car back the night before, and utilize the hotel's excellent shuttle which was really good as it eliminated additional morning rush and stress. The room was a little dated, but seemed clean. The sheets and towels all seemed very nice and fairly new. Lots of space, which is always good. Fridge and A/C both worked well (which was important as it was so hot outside!) Check in was quick and professional, as was check out. Breakfast is offered but we left too early - so got a cup of coffee right near the front desk, which was nice. Would stay here again, but ask for an updated room, if available.
Comment from Hotel Management
Sep 8, 2017 by Doubletree Suites Phoenix Manager, Hotel Management
Thanks for the kind words about our team and we are happy you found our location convenient. We think our shuttle drivers are pretty great and it sounds like the took good a care of you. Next time you visit we hope you can stay and enjoy breakfast.
5 out of 5
Recommended
for Everyone
by A verified traveler from california

Nice

Posted Aug 28, 2017
Staff are nice/accommodating Hotel close to the airport
Comment from Hotel Management
Sep 22, 2017 by DoubleTree Suites Phoenix Manager, Hotel Management
Glad your found our location convenient to the airport, less than 1 mile and our team took good care of you.