Ratings based on 2,435 Verified Reviews

4.3 out of 5
87% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

nice place, close to airport

Posted Oct 18, 2017
very nice hotel and location. close to freeways and airport.
Comment from Hotel Management
Oct 19, 2017 by DoubleTress Suites Phoenix Manager, Hotel Management
Happy to hear your found our location 1 mile from Phoenix Sky Harbor Airport and freeways convenient
4 out of 5
Recommended
for Families
by A verified traveler

Posted Oct 16, 2017
Pros: Close se to everything we needed for the trip Great service Awesome shuttle service
Cons: Better technology set ups in rooms...needs a charging station.
Location: College graduation and easy trip to and from airport
Got in late, loved the warm cookie. Breakfast was very well done with real food and awesome service folks
Comment from Hotel Management
Oct 19, 2017 by DoubleTree Suites Phoenix Manager, Hotel Management
Glad to hear our staff took good care of you and you enjoyed our Full Buffet Breakfast. Sorry about the lack of USB ports in the suites (they're coming). Next time ask us for a spare charger and we'll be happy to provide.
3 out of 5
by A verified traveler

Watch your room assignment

Posted Oct 16, 2017
Hotel is a bit dowdy, the restaurant was not open, and it seemed light on staff. Some rooms sit adjacent to a very large, very noisy HVAC system that will keep you awake unless you have noise cacellation headphones or sleep easily in noisy environments. Ceiling in one room was stained. Overall brown exterior and brown interiors not very inviting. On the plus side, the free breakfast is great, the rooms are spacious, and the hotel is minutes from the airport.
Comment from Hotel Management
Oct 19, 2017 by DoubelTree Suites Phoenix Manager, Hotel Management
Sorry to hear that you were disturbed by the noise from the cooling towers. Happy to hear you enjoyed our Full Buffet Breakfast and our great location.
4 out of 5
Recommended
for Everyone
by A verified traveler

Fairly close to airport

Posted Oct 15, 2017
Pros: Layout of suite. Found bed and bedding comfortable.
Cons: Replace sitting room furniture and clean rug.
Enjoyed the sitting area separate from bedroom. However found the furniture worn and rug had large stain. Complimentary breakfast was excellent.
Comment from Hotel Management
Oct 19, 2017 by DoubleTree Suites Phoenix Manager, Hotel Management
Glad you enjoyed our suite accommodations and that our Breakfast Buffet was excellent. We have shampooed the carpet in your suite to make sure it's better for the next guest. Thanks for bringing it to our attention.
2 out of 5
by A verified traveler from Minneapolis

Posted Oct 12, 2017
They were remodeling the restaurant and bar. The accommodations for that remodeling were terrible. Very limited meal choices in a conference room atmosphere. I expected more from a Hilton hotel.
Comment from Hotel Management
Oct 13, 2017 by DoubleTree Suites Phoenix Manager, Hotel Management
Marcia, sorry you were disappointed with our temporary restaurant. We undergoing a multi-phase enhancement to every area of the hotel. Our restaurant and bar are the first phase. We hope you will give us another try once our upgrades are complete.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice alaround and very convenient location.

Posted Oct 10, 2017
I felt like I was home. Staff was superb and very friendly and very accommodating. Without a doubt I would stay here again.
Comment from Hotel Management
Oct 19, 2017 by DuubleTree Suites Manager, Hotel Management
We are all here to take care of our guests, but we really get a big smile when someone tells us we made them feel like they were home. Thanks for making our day!
2 out of 5
by A verified traveler from flagstaff

not pleasant staff

Posted Oct 9, 2017
Pros: good location,comfortable bed in the suite,2 tv''s,refrigerator..microwave that use i didn't use ..good coffee downstairs
Cons: clean the darn tub/shower
Location: great location..not to far from tempe..shopping . restaurants
the front desk clerk was not pleasant at all.. he didn't acknowledge i was there and did not have a good attitude towards me..i suppose he just didn't want to be there..the shower had some blood looking stains in it...so disgusting i couldn't even take a shower..the toilet had someones leftover poop left in it
Comment from Hotel Management
Oct 13, 2017 by DoubleTree Suites Phoenix Manager, Hotel Management
Therese, sorry to hear that our guest service team did not provide you with the warm welcome that you should expect. Our housekeeping team inspected your suite and found some rust stains on the tub. We appreciate you bring this to our attention so we could correct it.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 2, 2017
Be nice when the construction is done, the air conditioning in the meeting rooms it was either hot or cold
3 out of 5
by A verified traveler from dallas, Texas

Unfriendly staff

Posted Sep 30, 2017
Very RUDE !! Not cooperate or listen to it Night shift and spanish lady horrible Was a nigtgmare
Comment from Hotel Management
Oct 13, 2017 by DoubleTree Suites Phoenix Manager, Hotel Management
Evelyn, sorry to hear our team fell short of meeting your expectations. We strive to provide warm genuine service to every guest. If we fall short we try to make it right.
4 out of 5
Recommended
for Everyone
by A verified traveler from phoenix

Nice hotel

Posted Sep 29, 2017
It was nice and comfortable. The rooms were a little dated but overall nice, clean and comfortable!
Comment from Hotel Management
Oct 13, 2017 by DoubleTree Suites Phoenix Manager, Hotel Management
Glad to hear you enjoyed your time in Phoenix. We hope to see you soon.