Ratings based on 2,393 Verified Reviews

3.5 out of 5
72% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Cigarette smell

Posted Sep 20, 2017
The room smelled like old cigarettes but other than that everything was nice!
3 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco, CA

Posted Aug 30, 2017
Pros: Size of room
Cons: Breakfast
Location: Didn't venture out, surroundings didn't look very safe. Is a bit of a walk to get to the rail. Having a vehicle would be handy
Clean, spacious room. Breakfast could be improved, was very basic. Didn't agree with policy that it should ONLY be eaten in breakfast room, it's not to say it had a buffet style to sneak out food. Area surrounding hotel very shady but hotel grounds seemed very safe.
Comment from Hotel Management
Sep 2, 2017 by Manager, Hotel Management
Your comment on the breakfast choices is noted, I assure you that our key people will evaluate your comment as we want every guest satisfied with our offerings. We look forward to serving you again. Kind regards.
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to airport & Clean Rooms

Posted Aug 24, 2017
Pros: The hotel room was clean and newer.
Cons: The parking lot area and repair to steps outside of my hotel room.
Location: The location is not one I would recommend. Though closer to airport than many hotels, I would not walk around in this area at all.
My only concern with this hotel is the parking lot at night. The room was clean and orderly, with excellent water pressure and the bed comfortable with nice pillows and good lighting in room. The decor appeared new and I did not notice any damage or concerning areas in room. Plus there was a fridge, which is always a nice amenity and I wasn't expecting one in room. Close to airport which was purpose of travel. Guest service agent put in the incorrect time for shuttle (3 AM instead of 4 AM) and the Night Auditor called someone to pick me up. The shuttle picks up for many hotel locations as well as parking garage. Fortunately it did not delay my getting on time to airport. Overall a 3.5, though room would be a 4 by self.
Comment from Hotel Management
Aug 26, 2017 by Manager, Hotel Management
I am sorry for the mix up with your wake up call. We will make certain this issue is avoided moving forward. Your review will be shared with the team for reference. Thank you for reviewing your visit with us here at Econo Lodge Phoenix Airport. Looking forward to welcoming you back in a not very distant future for a better, more comfortable hotel experience. Warm regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from Brooklyn

Bed not comfortable at all Lounge chair too

Posted Aug 20, 2017
Bed not comfortable at all Lounge chair also uncomfortable to sit in Looked nice; but uncomfortable!!
Comment from Hotel Management
Aug 24, 2017 by Manager, Hotel Management
We appreciate your feedback, we use our guests' reviews to help us identify aspects we need to improve to offer our guests better services moving forward. Thank you for sharing your thoughts, we look forward to serving you better in the future. Kind regards.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel for the price

Posted Jul 14, 2017
Great hotel for the price. Close to baseball games, basketball, concert arenas hotels and almost everything! Staff is great!
Comment from Hotel Management
Jul 21, 2017 by Manager, Hotel Management
We are very glad that you comfortably stayed in our hotel leaving us an excellent rating.We always aim to give you the best service and accommodation with a good value for your money.Thank you so much for the compliment you give to our hardworking staff who make sure that all your needs during your stay is well taken cared of.We are looking forward to your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler from Alma, Québec

Nice room not far from airport. Clean and spacious

Posted Jul 13, 2017
Staff is great, hotel is awesome for the price and proximity to airport. I've booked again for my return. 😊
Comment from Hotel Management
Jul 21, 2017 by Manager, Hotel Management
Thank you for your positive feedback! We are very glad that you were comfortable and happy with your experience here at our hotel. Please know that we value your feedback, we will do our best to make your next visit a better experience. Kind regards.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 12, 2017
Would stay here again. Room was very clean. Staff was nice. AC worked great.
Comment from Hotel Management
Jul 21, 2017 by Manager, Hotel Management
Thank you for your positive review! We are glad to hear that our accommodations and facilities was to your liking. Hope that we see you again soon when your travels bring you back to the area.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great stay for the price, close to ball park

Posted Jul 10, 2017
Great stay, continental breakfast wasn't much, but held us out till check out time
Comment from Hotel Management
Jul 28, 2017 by Manager, Hotel Management
Thank you for sharing the details about your recent visit. We are so glad to know that you had a wonderful time and found a great stay with a good value for the money.
5 out of 5
Recommended
for Everyone
by A verified traveler from Santa Cruz,CA

Basic Outside - Fancy Inside

Posted Jul 5, 2017
Cons: TV channels
Location: RIght near a store and gas station. So if you are staying for a layover - its right near airport - has a shuttle service.
I was very shocked by how nice the inside of the room was. Very modern and had a nice hotel feel. The cable channels were limited. I also had a delicious pasta dinner from Rositas which was delivered and recommended by the hotel. - I am a foodie - so I mean it was real GOOD.
Comment from Hotel Management
Jul 12, 2017 by Manager, Hotel Management
We greatly appreciate the time you've taken to share your five star rating and review to our hotel.We are so happy to learn that you found no difficulties with all of our facilities and that our amenities did lived up to your expectation.We are so grateful for your business,we are all looking forward to your next visit.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very clean

Posted Jul 4, 2017
Pleased with room overall. Felt clean, bed comfortable. Difficult getting in lot due to large containers, bus, and shuttle all at entry. Minor inconvenience however. Would stay there again.
Comment from Hotel Management
Jul 12, 2017 by Manager, Hotel Management
We are delighted that you were satisfied with your recent stay here at our hotel. We look forward to welcoming you again at our hotel soon. Kind regards.