Ratings based on 314 Verified Reviews

3.2 out of 5
55% of guests recommend
3.3 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from folsom ca

Posted Sep 26, 2017
Conveniently located off I-10. Easy access to PHX and major highways.
Comment from Hotel Management
Sep 26, 2017 by Hotel Management , Hotel Management
It was a pleasure having you as our guest at Extended Stay America. We are glad to know you were impressed with most aspects of our hotel, especially with our convenient location. We hope you will allow us to be of your service again whenever your plan brings you our way! Sincerely, Hotel Management
4 out of 5
by Claudia

Posted Jul 13, 2017 on Hotels
Comment from Hotel Management
Jul 15, 2017 by Manager, Hotel Management
Claudia, thank you for sharing your kind rating with future travelers online. We appreciate you choosing us and hope to see you again at Extended Stay America - Phoenix - Airport - Tempe. Sincerely, General Manager
5 out of 5
by Claudine

Very good quality of device, good location, clean

Posted Jul 9, 2017 on Hotels
Vary good customer service, clean hotel, security 100%
Comment from Hotel Management
Jul 12, 2017 by Manager, Hotel Management
Claudine, thank you for staying with us at Extended Stay America - Phoenix - Airport – Tempe. We are so happy you were overwhelmed not only by our excellent service but also with our spotless property. We hope to welcome you back soon. Sincerely, General Manager
2 out of 5
by A verified traveler

Posted Jun 2, 2017 on Hotels
Comment from Hotel Management
Jun 4, 2017 by Manager, Hotel Management
Please accept my apology for the inconvenience and less than favorable experience you had at our hotel. Although we make every effort to provide a clean, comfortable room and an outstanding guest experience, sometimes we fall short. I hope to have a future opportunity to restore your confidence in us. Sincerely, General Manager
2 out of 5
by FARREN

poor stay bad customer service

Posted May 28, 2017 on Hotels
well first off the girl checking me in was overwhelmed because she was by herself I got to my room and had nothing not even a coffee pot had to go get them from the desk breakfast was a joke cold muffins and oatmeal granola bars but the coffee was good the coffee maker I did get was bad and I asked a lady at the counter to bring me a new one it never happened I checked out and the girl behind the counter was kind of rude be cause I interrupted her talking with her friend
Comment from Hotel Management
May 30, 2017 by Manager, Hotel Management
FARREN, we appreciate you providing your feedback. It is troubling to read about your experience at our hotel. This is not the impression we like our guests to have when they select our hotel for their needs, so we sincerely apologize we let you down. Thank you for sharing your comments as it will help us improve. We hope you will consider this an isolated incident and come back for another stay. We would love the opportunity to provide you with the hospitality we desire for all of our guests. Sincerely, General Manager
3 out of 5
by A verified traveler

Posted May 21, 2017 on Hotels
Comment from Hotel Management
May 23, 2017 by Manager, Hotel Management
Thank you for taking the time to share your rating. Our goal is to provide an excellent experience for every guest, so we always want to know if there is anything we can do to improve your experience as we would love to ensure your complete satisfaction. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Sincerely, General Manager
1 out of 5
by jeanne

Posted May 11, 2017 on Hotels
terrible.. plus their customer service was terrible. they advertised with a kitchen area.. no silverware, plates. nothing .. will never go again to this hotel...................
Comment from Hotel Management
May 13, 2017 by Manager, Hotel Management
Jeanne, please accept my apologies for your disappointment with our service and dishware policy. To ensure cleanliness of kitchenware upon check-in, our brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your room. We value your feedback, as it will help us to improve our service and facilities moving forward. We hope you will give us another chance to impress you on your future visit. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Over night stay near ASU

Posted May 9, 2017 on Orbitz
I stayed one night and had no real complaints. I was a bit disappointed sofa bed did not have any linens. Linens were not even provided in the closet. I could have called the front desk but decided to just sleep with my daughter in the bedroom. The bedroom was a bit warm with only a fan in the wall to circulate the AC from the living room. The room was like a small apartment and was very nice. The two issues i had would not prevent me from staying here again.
Comment from Hotel Management
May 11, 2017 by General Manager , Hotel Management
Thank you for choosing to stay at Extended Stay America - Phoenix - Airport - Tempe. We are happy to know your stay with us was satisfactory and that our location was convenient for your needs. Having said that, I am sorry for the inconvenience you experienced and have shared it with my team to ensure no future guest experiences the same. We look forward to serving you better in the future. Sincerely, General Manager
3 out of 5
by Suzanne

Mixed review.

Posted Apr 28, 2017 on Hotels
This review is difficult because I paid for my room and a friend's room. The front desk had everything right for me and my husband, but check-in was ridiculously difficult for my friends' room that I paid for. The internet was come and go and our keys quit working after the first 24 hours even though we had reservations and paid for 3 nights. My friend's room was checked out 1 day early even though I paid for 2 nights. Too much massive confusion for a business trip. We had other things to worry about than what should have been automatic from a large hotel chain. However, rooms are large and clean. So it was a decent place to sleep and bathe.
Comment from Hotel Management
Apr 30, 2017 by Manager, Hotel Management
Suzanne, please accept my sincere apologies for the lack of attention at the front desk. Your experience is not indicative of the service we train our associates to provide. We have shared your feedback with the entire team as we take your comments seriously, and our training will be revisited to ensure this does not happen again. On a positive note, we are pleased you liked your room. Once again, we regret the inconvenience caused, and please give us another chance to serve you with the hospitality you deserve. Sincerely, General Manager
5 out of 5
by A verified traveler

Will be coming back

Posted Apr 24, 2017 on Hotels
Room was nice and clean, located in a nice area. Kid friendly as well if you plan on taking the kids. Will come back for our next trip.
Comment from Hotel Management
Apr 26, 2017 by Manager, Hotel Management
Many thanks for the glowing feedback. We are delighted to know all went great during your stay and that you were satisfied with your clean, fresh room. We appreciate you being our guest at Extended Stay America - Phoenix - Airport - Tempe and look forward to serving you again soon. Sincerely, General Manager